HT201444: If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

Learn about If you see error 9, 4005, 4013, or 4014 when you restore your iOS device
Stevienicks7979

Q: need iPad to finish restore....am hung up on error4013

My son changed the password on his iPad then forgot it...now when i attempt to restore it error 4013 comes up

MacBook Air, iOS 7.1.1, I'm just new to Mac and need help

Posted on Dec 7, 2014 3:39 PM

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Q: need iPad to finish restore....am hung up on error4013

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  • by Demo,

    Demo Demo Dec 7, 2014 4:01 PM in response to Stevienicks7979
    Level 10 (95,429 points)
    iPad
    Dec 7, 2014 4:01 PM in response to Stevienicks7979

    Did you follow the suggestions in the kb article that you were reading when you posted your question to the ASC?

     

    You may see one of these messages if the device unexpectedly disconnects during the update or restore or iTunes couldn't tell the device to go to the restore state.

    • The iPhone [device name] could not be restored. An unknown error occurred (4005).
    • The iPhone [device name] could not be restored. An unknown error occurred (4013).
    • The iPhone [device name] could not be restored. An unknown error occurred (4014).

    Try these steps to resolve the issue:

    1. Install the latest version of iTunes.
    2. Restart your computer.
    3. Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
    4. Restore using another USB cable.
    5. Restore your device on another computer.

    If you continue to see error 4005, 4013, or 4014 when you restore your device, contact Apple for support.