charlesbarry
Level 1 (0 points)

Q: iWork new document not opening

When I try to create an iCloud pages document this message appears - "Sorry, something went wrong. This document can't be created right now. Please try again later.

For about two weeks now this message has appeared on two different Windows pc's I have used. I can create  documents on my iPhone and iPad. I have also checked the iCloud system status and everything was okay.

It doesn't let me open pages, keynote or numbers.

I don't know what is wrong...

 

By the was i posted this in the wrong category by accident but I have posted it here now.

Windows 7

Posted on Nov 29, 2014 12:32 PM

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charlesbarry

Q: iWork new document not opening

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  • by mishellereine,

    mishellereine mishellereine Dec 8, 2014 2:08 PM in response to charlesbarry
    Level 1 (5 points)
    Dec 8, 2014 2:08 PM in response to charlesbarry

    I contacted icloud support today. They could not figure out what was going on. They sent me to second level support. They suspected it was the pc related, but i tell them that isn't the case because an alternative icloud account opens, and works fine. It's my business account that will not open.

     

    I can create documents from my ios device in pages. But when i go into icloud.com using chrome or internet explorer (on two separate laptops) I am unable to open any documents already stored on icloud. Just sits and waits and when it finally comes up with an error message it tells me something went wrong, send info, or reload. But when I try to create a new document I get something went wrong, please try again later. And its been later and STILL IT NOT WORKING.

     

    So second level has to send this on to engineering to try to see about resolving this. Could take up to 3 days before I even hear anything.

  • by charlesbarry,

    charlesbarry charlesbarry Dec 8, 2014 2:21 PM in response to mishellereine
    Level 1 (0 points)
    Dec 8, 2014 2:21 PM in response to mishellereine

    i spoke to Apple today and they did the same and are still looking into it.