HT201616: About iTunes Plus
Learn about About iTunes Plus
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Helpful answers
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Dec 8, 2014 1:30 PM in response to brandifromlucasby Briansyddall,Hi There is a problem, with purchased ringtones they don't, stay on iphone. Apple know about this problem, but may not fix until, next update. Contact itunes/support /apple.com if you want a refund. Cheers Brian
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Dec 9, 2014 6:38 AM in response to Briansyddallby ChillPhill,There has been a issue with ringtones and apple knows about it and is working on fixing it.
Apple is advising customers not to repurchase ringtones and if you did, just give them a ring and they will refund you.
Until then don't purchase any more ringtones at least until the next update.
You can request a refund by going to the Account section within iTunes on a Mac or PC, or you can get help by chat, or contact Apple Care.
Phill