antonislatouros
Level 1 (0 points)

Q: Ricoh MP C2500 not printing after upgrading to Yosemite

I have a Ricoh MP C2500 (installed on my network in the office) that was working perfectly in Mavericks before I upgraded to Yosemite.

 

I was using the drivers via the Linux Foundation (Foomatic, Ghostprint, PXLmono) and everything was working perfect.

 

It seems that there has to be an update for these drivers for Yosemite.

 

The official driver from Ricoh doesn't work, nor has it ever worked because I don't have the PS module for the Ricoh.

 

Any help would be greatly appreciated!

 

MacBook Pro, OS X Yosemite (10.10)

MacBook Pro with Retina display, OS X Yosemite (10.10)

Posted on Oct 20, 2014 6:57 AM

by Matt Broughton,Solvedanswer
Matt Broughton Matt Broughton
Level 5 (4,980 points)
A:

I believe I have a temporary fix (patch) for many of those that use foomatic-rip.  It should work with Ricoh printers.  You can get it at http://tinyurl.com/oepe5go Once you have downloaded it, double click on it to unzip it.  The file you want to work with is yosemite_foomatic_paths.command.  You should right-click on the file (control-click) and choose open.  Gatekeeper will otherwise prevent it from running.  A Terminal window will open.  Just follow the instructions.  You should be able to print when done.

 

Please let us know if it works for you.

 

This script should work on those that use the pxlmono/pxlcolor, hpijs, and samsung-gdi driver packages.  It will not work for the m2300w driver at this point.  I hope to be able to figure that one out too, but don't count on it.

 

NOTES: 

1.  Even after this patch is applied, there will still be sandboxing notifications on the Console.  Both foomatic-rip and ghostscript will eventually have to be modified to accommodate the new sandboxing rules.

 

2.   In Yosemite, foomatic-rip has been prevented (sandboxed) from reading its configuration file.  It couldn't then find any other files such as ghostscript that it needs to function.  The patch modifies the PPDs for the current printers so that they provide the path to ghostscript.  Similarly, ghostscript has seemingly been prevented (sandboxed) from inheriting the PATH of foomatic-rip. The patch will also add the full path to hpijs in the appropriate PPDs.  I don't believe this patch really violates the intent of the current sandboxing as the PPDs are specifying the exact files to use.

Posted on Oct 21, 2014 9:52 AM

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antonislatouros

Q: Ricoh MP C2500 not printing after upgrading to Yosemite

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  • by TheoDesignDev,

    TheoDesignDev TheoDesignDev Nov 21, 2014 10:49 AM in response to Matt Broughton
    Level 1 (0 points)
    Nov 21, 2014 10:49 AM in response to Matt Broughton

    Thank you so much.

  • by alpelokanelo,

    alpelokanelo alpelokanelo Nov 25, 2014 6:01 AM in response to TheoDesignDev
    Level 1 (0 points)
    Nov 25, 2014 6:01 AM in response to TheoDesignDev

    One month without printing. Since I upgraded to Yosemite. I looked for information and I found no solution.

     

    Yesterday I came across this thread and VOILÁ !!! It works!!!

     

    Thanks so much from Spain!!!!

  • by jcb_powerbook,

    jcb_powerbook jcb_powerbook Nov 25, 2014 7:26 AM in response to antonislatouros
    Level 1 (0 points)
    Nov 25, 2014 7:26 AM in response to antonislatouros

    Great!

    It works!

    Thanks

  • by wpollack,

    wpollack wpollack Nov 26, 2014 5:00 AM in response to Matt Broughton
    Level 1 (0 points)
    Nov 26, 2014 5:00 AM in response to Matt Broughton

    Thank you Matt Broughton.  Fixed Ricoh Aficio MP C7501.

  • by TimeMachine2014,

    TimeMachine2014 TimeMachine2014 Nov 27, 2014 8:48 PM in response to Matt Broughton
    Level 1 (0 points)
    Nov 27, 2014 8:48 PM in response to Matt Broughton

    Thanks Matt.

    This was driving me crazy, I thought I was going to have to by a new printer. (Fixed PagePro 1350w)

     

    Thanks Again.

  • by Nigel Nigle,

    Nigel Nigle Nigel Nigle Dec 7, 2014 4:34 AM in response to TimeMachine2014
    Level 1 (0 points)
    Dec 7, 2014 4:34 AM in response to TimeMachine2014

    I still have problems with my mp c2500, when i run the script it readsScreen Shot 2014-12-07 at 11.57.13.png

    but i have installed the driver for my Ricoh MP C2500 so ...

     

    Last time when i installed Mavericks it wasn't compatible with my HP Scanjet which is now OK with my Windows system. Any suggestions?

  • by Nigel Nigle,

    Nigel Nigle Nigel Nigle Dec 7, 2014 5:20 AM in response to Nigel Nigle
    Level 1 (0 points)
    Dec 7, 2014 5:20 AM in response to Nigel Nigle

    and the MP C2500 now works with Windows so guess where this is going ...

     

    Apple upgrades = nightmare!

  • by Matt Broughton,

    Matt Broughton Matt Broughton Dec 7, 2014 6:35 AM in response to Nigel Nigle
    Level 5 (4,980 points)
    Dec 7, 2014 6:35 AM in response to Nigel Nigle

    Nigel Nigle wrote:

     

    I still have problems with my mp c2500, when i run the script it reads

    but i have installed the driver for my Ricoh MP C2500 so ...

     

     

    So...

    Which driver did you install, the one from Ricoh or the one from OpenPrinting?

     

    For the script to be of help, you must have Foomatic-Rip, Ghostscript, and the pxlmono/pxlcolor packages from OpenPrinting installed AND you must have added you printer using the appropriate pxlcolor PPD.  At the very least, the script is telling you that you do not have added a suitable printer that it can modify.

  • by Nigel Nigle,

    Nigel Nigle Nigel Nigle Dec 8, 2014 12:32 AM in response to Matt Broughton
    Level 1 (0 points)
    Dec 8, 2014 12:32 AM in response to Matt Broughton

    Thanks Matt, Unfortunately i have been defeated on this one. Time to get in the computer doctor in. Just hugely frustrating that on both occasions i have 'upgraded' the operating system it takes apart everything that was working swimmingly well on Mountain Lion.

     

    Indesign is also sluggish after this upgrade as well

  • by markguerin,

    markguerin markguerin Dec 9, 2014 10:13 AM in response to Matt Broughton
    Level 1 (0 points)
    Dec 9, 2014 10:13 AM in response to Matt Broughton

    Hello!

     

    I'm hoping Matt or someone else can help me out. I updated to Yosemite like everyone else and now the Ricoh MP C4500 and C2500 printers we have at work are not printing (Correction: The 2500 printer does say "Kind: Ricoh Aficio MP C2551 PXL" as Matt stated it should. I have yet to try out that printer because it is at a different location, but the provided script seems to have installed correctly.) When I print a document, no errors show up on my Mac or anything, but nothing is printed. I have downloaded the pxlmono, ghostscript, and foomatic packages from LinuxFoundation like everyone else (that's how I first figured out how to print with my mac with older OS's a few years ago).

     

    I have read through your suggestions Matt, here is my info that you have been asking for from other users.

     

    Under Printer & Scanners in the System Preferences:

    "Kind: RICOH Aficio MP C4502 PS" - Not PXL as it should with the script.

     

    Terminal info with suggested commands entered:

    Last login: Tue Dec  9 11:58:29 on ttys000

    Mac-109add68eb14:~ markguerin$ /usr/libexec/cups/filter/foomatic-rip --version

    foomatic rip version 4.0.6.230

    "man foomatic-rip" for help.

    Mac-109add68eb14:~ markguerin$ /usr/local/bin/gs -v

    GPL Ghostscript 8.71 (2010-02-10)

    Copyright (C) 2010 Artifex Software, Inc.  All rights reserved.

    Mac-109add68eb14:~ markguerin$


    Console Error Log Info (/var/log/cups/error_log):

    E [07/Dec/2014:17:08:25 -0500] [Job 6] The printer is not responding.

    E [07/Dec/2014:17:10:11 -0500] [Job 6] The printer is not responding.

    E [07/Dec/2014:17:11:56 -0500] [Job 6] The printer is not responding.

    E [07/Dec/2014:17:13:42 -0500] [Job 6] The printer is not responding.

    E [07/Dec/2014:17:15:27 -0500] [Job 6] The printer is not responding.

    E [07/Dec/2014:17:17:13 -0500] [Job 6] The printer is not responding.

    E [07/Dec/2014:17:18:58 -0500] [Job 6] The printer is not responding.

    E [07/Dec/2014:17:20:43 -0500] [Job 6] The printer is not responding.

    E [07/Dec/2014:17:22:28 -0500] [Job 6] The printer is not responding.

    E [07/Dec/2014:17:24:14 -0500] [Job 6] The printer is not responding.

    E [07/Dec/2014:17:25:59 -0500] [Job 6] The printer is not responding.

    E [07/Dec/2014:17:27:44 -0500] [Job 6] The printer is not responding.

    E [07/Dec/2014:17:29:29 -0500] [Job 6] The printer is not responding.

    E [07/Dec/2014:17:31:14 -0500] [Job 6] The printer is not responding.

    E [07/Dec/2014:17:33:00 -0500] [Job 6] The printer is not responding.

    E [07/Dec/2014:17:34:45 -0500] [Job 6] The printer is not responding.

    E [07/Dec/2014:17:35:12 -0500] [Job 8] The printer is not responding.

     

    Any suggestions are greatly appreciated. Thank you!

     

    Latest Edit: When I run Matt's script, I noticed it asks me if "Printer Queue _192_168_0_60 should be modified." That's the IP for my 2500 printer that seems to already be set up properly, again though I have yet to test it as stated above. How can I change it so the script runs on the IP set up for my 4500 printer as well?

  • by snipercartman,

    snipercartman snipercartman Dec 9, 2014 10:13 AM in response to Matt Broughton
    Level 1 (0 points)
    Dec 9, 2014 10:13 AM in response to Matt Broughton

    Hey Matt,

    Just wanted to say thanks for your help with printers, mine too was a Ricoh and after days of trying to debug the problem myself I found your reply.  Only wish I could have found it earlier and saved that time I wasted.  Cheers mate, free beer on me

  • by Bill is Saved,

    Bill is Saved Bill is Saved Dec 9, 2014 10:45 AM in response to markguerin
    Level 1 (0 points)
    Dec 9, 2014 10:45 AM in response to markguerin

    Hey Mark,

     

    I was having a similar problem with our Ricoh Aficio MP C4502A. I couldn't seem to get things to work until after I installed the printer. That is, I installed it with the generic driver and then followed Matt's procedure. I had to use the driver for a Ricoh Aficio MP C4501A, but so far I've encountered no problems. Hope this helps. Have a great day!

     

    God bless,

     

    Bill

  • by markguerin,

    markguerin markguerin Dec 9, 2014 10:49 AM in response to Bill is Saved
    Level 1 (0 points)
    Dec 9, 2014 10:49 AM in response to Bill is Saved

    Hey Bill,

     

    I appreciate the response. So you downloaded the driver for your C4502A from Ricoh and then ran Matt's script?

     

    Mark

  • by Bill is Saved,

    Bill is Saved Bill is Saved Dec 9, 2014 10:55 AM in response to markguerin
    Level 1 (0 points)
    Dec 9, 2014 10:55 AM in response to markguerin

    Hey Mark,

     

    No. I actually used the Generic Post Script Printer driver that is include in Yosemite, but I assume any driver that allows you to complete the printer install would suffice. The issue that seemed to be preventing me from successfully completing Matt's procedure was that the target printer was not installed prior to following the steps Matt provided. I hope that helps. Have a great day!

     

    God bless,

     

    Bill

  • by markguerin,

    markguerin markguerin Dec 9, 2014 11:10 AM in response to Bill is Saved
    Level 1 (0 points)
    Dec 9, 2014 11:10 AM in response to Bill is Saved

    Bill,

     

    Where would I find that driver within Yosemite? I always added my printers with their IP's. Would you mind typing out a step by step on how you added your printer up to the step of running Matt's script? I want to mimic what you did to see if I get the same result as you. I'd really appreciate it.

     

    Mark

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