HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

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gerardandmary

Q: How come I can't email my photos from my camera roll on iphone?  It does allow me to send via text

How come I can't email photos from my camera roll on my iphone?  I can send photos via text

iPhone 4S, iOS 7

Posted on Sep 23, 2013 6:42 PM

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Q: How come I can't email my photos from my camera roll on iphone?  It does allow me to send via text

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  • by ckuan,

    ckuan ckuan Nov 7, 2013 1:59 AM in response to aremaitch
    Level 7 (33,314 points)
    Nov 7, 2013 1:59 AM in response to aremaitch

    Do you have an e-mail account?

     

    Settings > Mail, Contacts,Calendars > Default Account > ?

  • by aremaitch,

    aremaitch aremaitch Nov 7, 2013 2:15 AM in response to ckuan
    Level 1 (0 points)
    Nov 7, 2013 2:15 AM in response to ckuan

    Yes, I've 3 on there with gmail as the default. But only have messages, icloud, facebook and flickr icons to choose.

  • by ckuan,

    ckuan ckuan Nov 7, 2013 2:25 AM in response to aremaitch
    Level 7 (33,314 points)
    Nov 7, 2013 2:25 AM in response to aremaitch

    Is your GMail account working?

     

    Have you done the 4 Rs basic troubleshooting steps?

    Restart:

    1. Press and hold the Sleep/Wake button until the red "slide to power off" slider appears, and then slide the slider.

    2. Press and hold the Sleep/Wake button until the Apple logo appears.

     

    Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data

     

    Restore from backup

    Restore as new

    http://support.apple.com/kb/HT1414

  • by Paulaski,

    Paulaski Paulaski Nov 24, 2013 7:10 AM in response to gerardandmary
    Level 1 (5 points)
    Nov 24, 2013 7:10 AM in response to gerardandmary

    I had this problem too. I would take a photo with the default Apple iPhone 5s iOS7 app, try to send it to myself (and others) from the Photo app by email, and I'd hear the Sent whoosh, but I woud never get the email, nor would any other recipients.

     

    I reset the network settings, did a soft reset, the whole routine. Finally, I got Apple Support to call me. The tech guy had me delete my Gmail app, then do the soft reset, then turn the phone off and leave it off for about 2 minutes. I then reinstalled the Gmail app, set it up again, and now I'm able to send photos again from within the Photos app.

     

    We'll see if the good news persists.

  • by Patrick Lafferty,

    Patrick Lafferty Patrick Lafferty Dec 9, 2013 10:09 AM in response to Paulaski
    Level 1 (31 points)
    Mac OS X
    Dec 9, 2013 10:09 AM in response to Paulaski

    I've had this same problem with the last three operating systems.  I can always send a pic from within a text, but never share the pic from within the photos app.

     

    ugh

     

    first world problem, to be sure, but would like a fix if anyone knows one.

  • by Squidgeybum,

    Squidgeybum Squidgeybum Dec 19, 2013 6:56 AM in response to gerardandmary
    Level 1 (0 points)
    Dec 19, 2013 6:56 AM in response to gerardandmary

    I might actually, for once, have an answer here. All of the above helped me work through EXACTLY the same problem the OP had - it asked me to set up a new Google account, then told me that it was already there. . .

     

    I do NOT use Mail - EVER - and had turned it off in my settings at some point over the past few months. I suspect there may be others like me who use the gMail app rather than Mail.

     

    So just by chance I happened to be in Settings/ Mail, Contacts etc/ Gmail and noticed Mail was turned off. I turned it back on and went back to the photo I was trying to email and it sent first time without having to even turn the phone off and on again.

     

     

     

    I REALLY hope this helps someone - I have never been able to offer an answer before.

  • by jaminhubner,

    jaminhubner jaminhubner Jan 16, 2014 7:38 PM in response to Squidgeybum
    Level 1 (0 points)
    Jan 16, 2014 7:38 PM in response to Squidgeybum

    I had same problem. I installed gmail app and disabled native mail app, and I can't send any photo using the share option in my iphone. I renabled the mail app under settings and it started working again...though I'm not sending through gmail...

  • by Jhqbraille,

    Jhqbraille Jhqbraille Feb 9, 2014 9:25 AM in response to Squidgeybum
    Level 1 (0 points)
    Feb 9, 2014 9:25 AM in response to Squidgeybum

    Squidgeybum:

     

    Well, I never posted before, but I must congratulate you on a resolution for this problem! So far, you were the only one who solved the issue, and I just wanted to thank you.

  • by mpelland,

    mpelland mpelland Mar 15, 2014 8:52 PM in response to gerardandmary
    Level 1 (0 points)
    Mar 15, 2014 8:52 PM in response to gerardandmary

    I had the same problem.  My only options were message, twitter, and Facebook.  What I did was I copied the pictures that I wanted to send, went to mail, pasted the pictures into an email and sent it.  What I did not expect to find was that mail is now an option for me when I choose "next" after selecting several pictures.  It seemed to take care of the problem.

  • by Ezzyme,Helpful

    Ezzyme Ezzyme Apr 22, 2014 3:01 PM in response to gerardandmary
    Level 1 (135 points)
    Mac OS X
    Apr 22, 2014 3:01 PM in response to gerardandmary

    What I (and maybe a lot of other people) didn't know was that Apple, in there infinite wisdom, drops the Mail icon from your share menu when the selected pics exceed the servers email size limit. No explanation, no option to control, the Mail icond just disappears, leaving me (and everyone else) to wonder why? What happened? What is wrong with my iPhone? Apple, thank you for the frustration of wondering why and trying to figure this out. Please, next time just let me adjust the pic size when I get to Mail like I can when I copy and paste into an email.

  • by harley911,

    harley911 harley911 Aug 17, 2014 7:01 PM in response to Ezzyme
    Level 1 (0 points)
    Aug 17, 2014 7:01 PM in response to Ezzyme

    I have read all the help on here but I have the problem of when I select the photo ico then the VIDEO that I want to send I then click the little blue icon at the bottom left hand corner but I DON'T get the "next" button at the top right hand of the screen like everyone else seems to have, and I can't send videos,  it tells me its compressing the video and then when I pick a e-mail address to send it to ie G-Mail and Yahoo it make the that sound like it went through but I never get the video?

    Help???

  • by valmarie7,

    valmarie7 valmarie7 Sep 23, 2014 9:49 AM in response to gerardandmary
    Level 1 (0 points)
    Sep 23, 2014 9:49 AM in response to gerardandmary

    I was having this problem too.... then I remembered I had changed my email password (I changed it from my PC).   Once I updated the email password on my iPhone, it worked fine and I could email pictures again.  Of course this may not be your issue but I thought I'd post this just in case.  Needless to say, I am feeling pretty dumb right now    

  • by nftygirl,

    nftygirl nftygirl Nov 28, 2014 8:21 PM in response to valmarie7
    Level 1 (0 points)
    Nov 28, 2014 8:21 PM in response to valmarie7

    Is anyone still having the "add account" issue whe. They try to email photos? I am able to send photos through iMessage and SMS straight from the camera roll/album, but not to email. Everything is setup right as far as default accounts, ETc. Annoying issue, but not a huge one.

  • by ac96822,

    ac96822 ac96822 Dec 9, 2014 7:48 AM in response to Ezzyme
    Level 1 (0 points)
    Dec 9, 2014 7:48 AM in response to Ezzyme

    Thank you (very, very, very much!)  I've been messing with my settings on my phone; the mail and photo apps, and general settings, and couldn't figure out why my phone suddenly was ostracizing the Mail app.  I was counting on having this to send some important photos I'd promised my work mates.  After trying other suggestions, and getting no where, I was about to head to an Apple store, but read your message, and parceled out the photos through several e-mails instead of just one.  This is exactly it; I used to be able to select quite a few photos, and then e-mail them, with no restriction it seemed (at least not on my phone's end, though my e-mail server may've kicked the message back due to quota limitations), but once I split them up, the Mail icon became available again in the Photo app.  Either I have a bad memory, or this is a new feature.

     

    Ever since I've uploaded Yosemite on my Mac and iOS 8.1.1 on my phone, it's been one struggle after another.  I can't thank you enough for your post!!

  • by hrbaniamer,

    hrbaniamer hrbaniamer Dec 10, 2014 5:08 AM in response to Ralph Landry1
    Level 1 (0 points)
    Dec 10, 2014 5:08 AM in response to Ralph Landry1

    I did the same everything seems OK.

    but mai does not reach.

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