Rebs29

Q: No service message

UPgrade phone, activated but have no service message at top of phone

iPhone 5c

Posted on Dec 13, 2014 7:37 AM

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Q: No service message

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  • by sterling r,

    sterling r sterling r Dec 14, 2014 2:51 PM in response to Rebs29
    Community Specialists
    Dec 14, 2014 2:51 PM in response to Rebs29

    Hey there Rebs29,

     

    It sounds like you upgraded the software on the phone but it doesnt seem to connect your device to your cellular network. 

     

    If you see No Service in the status bar of your iPhone or iPad

    Follow these steps, testing after each.

     

    1. Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Restart your device.
    3. Remove the SIM card. If the SIM card is damaged, worn, or bent, or if it's too big or small for the SIM tray, contact your carrier for a new one. Then reinsert the SIM card.
    4. Check for a carrier-settings update: Connect to a Wi-Fi network, tap Settings > General > About, and install any available carrier-settings updates. If you can't connect to Wi-Fi, connect your device to a computer that has iTunes.
    5. Update your iPhone to the latest version of iOS.
    6. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
    7. Contact your carrier to check for any network or account issues.
    8. Restore your iPhone.

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling