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Dec 15, 2014 9:04 AM in response to wmjrobertsby judysings,Hi wmjroberts,
Thanks for contacting us about your iPad mini. If the device won't turn on, here are some things you can try. I've highlighted some of the key points, but you can click on the link for more information.
iOS: Not responding or does not turn on - Apple Support
http://support.apple.com/en-us/HT201412- If the device remains unresponsive or does not turn on (or power on), reset your device. (See instructions below).
- If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
- If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
- Let it charge for at least twenty minutes, then see if it starts normally.
- If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
- If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
- If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
- Connect the device to your computer and open iTunes.
- If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
- If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
- If the above steps do not resolve the issue, contact Apple.
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201559How to reset
- You should reset your device as a last resort and only if you can't restart it.
- To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
I hope this information helps ....
- Judy

