wmjroberts

Q: my 6 mont old ipad mini  wont turn on and is warm

My ipad mini won't turn on

iPad Mini

Posted on Dec 13, 2014 2:36 PM

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Q: my 6 mont old ipad mini  wont turn on and is warm

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  • by judysings,

    judysings judysings Dec 15, 2014 9:04 AM in response to wmjroberts
    Community Specialists
    Dec 15, 2014 9:04 AM in response to wmjroberts

    Hi wmjroberts,

    Thanks for contacting us about your iPad mini.  If the device won't turn on, here are some things you can try.  I've highlighted some of the key points, but you can click on the link for more information.

    iOS: Not responding or does not turn on - Apple Support
    http://support.apple.com/en-us/HT201412

     

     

    1. If the device remains unresponsive or does not turn on (or power on), reset your device.  (See instructions below).
    2. If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
      1. If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
      2. Let it charge for at least twenty minutes, then see if it starts normally.
      3. If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
      4. If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
    3. If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
      1. Connect the device to your computer and open iTunes.
      2. If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
      3. If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
    4. If the above steps do not resolve the issue, contact Apple.

     

    Restart or reset your iPhone, iPad, or iPod touch - Apple Support
    http://support.apple.com/en-us/HT201559

     

    How to reset

    • You should reset your device as a last resort and only if you can't restart it.
    • To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.

     

     

    I hope this information helps ....

     

    - Judy