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Helpful answers
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Dec 5, 2014 3:54 AM in response to PaulExChandlerby Konbi,Well... I just do not know. I had two bad ones returned them for refunds. I then waited and bought two more and they work fine. But that does not mean the same for you or even me for that matter. I still am very skeptical about it period.Some folks think it is software but the only device that is doing this is the iPad Air 2. I have had Apple Genius Bar Techs tell me it was a hardware issue and I returned mine and waited. If you have one I would return it for an exchange or a refund until you know for a fact they are working fine. There is know quick fix to what was going on with the earlier iPads and right now some folks are still saying Apple is denying the issue... Mine are insured through my business one way or the other so it is easy for me to gamble. I would wait until after the holidays if it was my money and I would not just simply tell someone it is a software issue that can be fixed with another upgrade because to be frank if it were a bug Apple would have fixed it by now and they would not deny the issue. I would wait... Apple is just too big to say they failed on their flag ship in the fourth quarter of their fiscal year and recall a bunch of popping and glitchy iPads. If you do buy one really test it out night and day.
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Dec 14, 2014 1:41 AM in response to Johndevereby danielfromport elizabeth,I have the same issue with my 128GB WiFi model. It is very random and can go days between popping. It further only happens when I tap on links or the back button in the Tweetbot for iPad app. I've never had this issue in any other app.
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Dec 14, 2014 4:04 AM in response to danielfromport elizabethby Konbi,i would return it for a refund or exchange. I had to return two sets twice, then I waited awhile before I bought two more. So far those are fine. One of my employees bought hers on the release day. It popped all the time. She finally took it back on 12/12/14 and she expected that Apple would take it for repairs but they simply gave her another new one and apologized. They told her it was a hardware issue related to manufacturing. She was expecting Apple to deny the issue as everyone is saying and send hers off to be "fixed" but instead they were rather cool about it and gave her a new one and told her she had thirty days from that day instead of 14 because of the holiday return policy, to make sure it was working to Apple standards. They also told her to bring it back straight away if it does the same thing, not to wait. They were pretty confident she would not have the same issue again.
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Dec 31, 2014 5:16 PM in response to Johndevereby pboggini,My wife's 64GB iPad Air does the same thing. Her first 16GB iPad Air did as well. Her iPad 2 (WiFi only) never had this problem. She filled up her 16GB one so I bought her the 64GB one and then had the Apple Store swap out the 16GB one before giving it to my mother in law. She doesn't have the popping problem. My wife's didn't have it when I first restored it but then it started a month or so later. Now, it will pop/screech sometimes when typing, sometimes when opening or closing the smart cover and sometimes with another app. I'm tempted to take this one back too as I got it for her over the summer.
Has anyone found a pattern? I've had my wife limit the number of apps running thinking this might be something to do with apps competing for the speaker or something like that.
I provided feedback here: http://www.apple.com/feedback/ipad.html and will make an appointment to bring it into the Apple store.
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Dec 31, 2014 5:53 PM in response to pbogginiby psikofunkster,pboggini wrote:
Has anyone found a pattern? I've had my wife limit the number of apps running thinking this might be something to do with apps competing for the speaker or something like that.
I could be only reading an ebook an the pop happens still.
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Dec 31, 2014 8:16 PM in response to psikofunksterby Alphacatt,HAve you run a bench mark test? There are a couple really good apps that run benchmark tests. Geekbench 3 and Preformance Test. With geekbench if everything is running correctly your multi core score should be 4511-4530 or higher & single core should be around 1812-1820 or higher. These tests focus on graphics, processor, screen, battery and RAM. the five most important elements of an iPad. When my first iPad Air 2 started popping out if the box I ran those tests and I was getting half that. On the other two that popped the scores were higher but either way your device should not be making an arcing pop noise. If it is take it back for an exchange or refund. I went through four and so far this iPad has been working just fine. I use it for work and play so i am on it nonstop. When I returned the last iPad Air 2 the tech did confirm it was hardware. The sound that most people are hearing and feeling comes from the upper left hand side of the back in book format. If you think it is the speakers then there maybe a totally diferent issue and there are posts for that.
THey have sold over five million iPads and this popping issue is really a very small percentage of properly running iPads. with that being said, that alone spells hardware. In addition there have been four major updates since coming off the line and one did address an issue with EQ but that was unrelated to this.
THere is no common pattern some that do it are week 1 - 44. In this situation it really sounds as if a few employees just did not do their job and some bad iPads were sent out and sold it happens with everything and Apple, of course, is not immune.
I Have friends that bought when they first came out and theirs run just fine. I have several employees the same and then i know two other folks that just bought theirs and theirs popped and they returned them right away and got ones that work just fine. I was going to wait until after the new year but a client gave me one for Christmas and it works well no popping or screen issues. I have run stress tests, battery tests, graphic tests, processor tests, and all passed. in addition you can call Apple Customer Care and ask to send you a diagnostic link to run on your iPad and they can check your motherboard, processor, battery, RAM, etc... In a few minutes.
I Really hope you can return your iPad Air 2's for an exchange or a refund and wait until you feel more comfortable about buying one again. I had troubles but after receiving one for Christmas i got a good one as the millions of others. So dont give up keep returning them until you are satisfied or get a refund. I was told if you bought one after november 1st there is a holiday return policy of the 1st of November until the 8th of January. At least in my neck of the woods it is that way. I wish everyone al, the best and happy new year.
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Dec 31, 2014 9:06 PM in response to Alphacattby NOYB234,Same here. I bought one online and the day i opened the box it made a pop noise. it did it a few times even in sleep mode. I called Apple Support and made an appointment. Received an exchange it popped at the store in the techs hands and he took it to the back and said The voltage meter registered a small spike when it popped (i do not know what that meant) and offered me a refund. All i know is that was the first and only time an Apple employee ever told me there was something physically wrong with the iPad Air 2 so I took the money. I have not bought one since but i probably will after I get the watch.
Some folks are saying they are going to wait for a fix but in my experiences with Apple in the past if you dont take an item back right away you might as well wait for the next Gen.
Others are telling people this is a software issue that can be fixed with an app or wait for an update. I think they are just trying to sell their app, or they are competitors. Not everyone but there are folks on other threads giving bad advice or mentioning apps to cure the popping noise. I like the Benchmark test thou. It will give you an idea if there is something wrong. I think there is a website that does it for free too. I know Apple Support does a simialar diagnostic test as Alpha mentioned.
Somthing like this is effecting a small group of a very large amount of iPads sold. That does sound like a hardware issue and I would take it straight back. I have worked with Apple for many years and they are very closed lipped about flaws and it is very rare for a tech to admit to a defect. But if it falls with in their 14 day window they have no choice but to exchange it for a new one or give you a refund. They know that they are good but not perfect but they cannot go around saying, ahh... Yeah it is well known that a small amount of iPads were distributed into the Apple flock so if you are experiencing this issue please return it. It is just not the Apple way. So they have this simple fourteen day return policy to offer people that are experiencing issues or they just are not happy with their device they can return it. They may ask why but that is only for the engineers or general knowledge. Good luck everyone. I wish there was a magic potion that can cure this popping and glitchy screen thing but no. Try talking with a Senior iOs Advisor when you call Apple Support. They are there to help and if you speak to them with respect they will work with you. I cannot promise if you are beyond the return policy they will exchange your device but maybe they can work out something. HAPPY NEW YEAR!!!
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Feb 16, 2015 3:29 AM in response to prskby CodyJoePro,Sadly its not just your 128 gb version my 64 gb version is doing the same thing. Many other people seem to be having the same issue regardless of model wifi and cellular versions as well.
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Mar 18, 2015 9:12 PM in response to NOYB234by psikofunkster,post.user_wrote.label:
Same here. I bought one online and the day i opened the box it made a pop noise. it did it a few times even in sleep mode. I called Apple Support and made an appointment. Received an exchange it popped at the store in the techs hands and he took it to the back and said The voltage meter registered a small spike when it popped (i do not know what that meant) and offered me a refund. All i know is that was the first and only time an Apple employee ever told me there was something physically wrong with the iPad Air 2 so I took the money.
Wow so you got your problem solved and now you spare your time trolling the people who still have it, bravo kid bravo:
NOYB234 wrote:
PHilly if you have not guessed it by now but this person is a TROLL. Nothing more. No matter if you help them or not they will be very combative... My solution to them is to laugh at their ignorance and ignore their trolling nonsence. On and on. The difinition of insanity is doing the same thing over and over again and expecting a different result. Well, there is but an example. For you. Look back at their past posts the same thing over and over again.
And i'm the one trolling? sure kid sure, aha...
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Mar 19, 2015 5:32 PM in response to psikofunksterby Morac,Mine's way outside the return date, but the snap/pops are getting more and more annoying. I just had it happen 5 times in the last 15 minutes. "Fortunately" I only get them when using my Air 2 or when there is a notification sound. I'd hate it more if it just happened randomly.
I'm wary of swapping mine out as the new one might have screen defects an/or battery issues, which my current one doesn't have.
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Mar 20, 2015 7:29 PM in response to Moracby PaulExChandler,TThis is a hardware problem. You probably need to escalate it to the 2nd level Apple Support to get it taken care of, but the problem is resolved on the manufacturing end. I had it and did an exchange in November and got one with the same problem. Exchaneed again in January and finally got one that was right.
It is an Air 2 problem only, so if you are hearing pops and clicks from an earlier model, it is not this.