TS3406: iPhone: Troubleshooting issues making or receiving calls

Learn about iPhone: Troubleshooting issues making or receiving calls
carian

Q: no service

I upgraded the software to IOS 8.1.2 and a day later the phone has no service.  I have reset the phone, reseated the sim card and still no service.  any ideas?

iPhone 5, iOS 8.1.2

Posted on Dec 13, 2014 10:03 AM

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Q: no service

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  • by sterling r,

    sterling r sterling r Dec 15, 2014 7:03 AM in response to carian
    Community Specialists
    Dec 15, 2014 7:03 AM in response to carian

    Hello there carian,

     

    If I understand correctly, you are still unable to connect to your cellular service even after resetting your phone and re seating the SIM card. I would recommend the other troubleshooting steps in the following article to help you resolve or isolate the issue further:

     

    If you see No Service in the status bar of your iPhone or iPad

    Follow these steps, testing after each.

     

    1. Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Restart your device.
    3. Remove the SIM card. If the SIM card is damaged, worn, or bent, or if it's too big or small for the SIM tray, contact your carrier for a new one. Then reinsert the SIM card.
    4. Check for a carrier-settings update: Connect to a Wi-Fi network, tap Settings > General > About, and install any available carrier-settings updates. If you can't connect to Wi-Fi, connect your device to a computer that has iTunes.
    5. Update your iPhone to the latest version of iOS.
    6. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
    7. Contact your carrier to check for any network or account issues.
    8. Restore your iPhone.

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling