KevDub

Q: Can't download/install apps from Mac App Store

When I click "Get" and "Install App," nothing happens after that, no prompt for the Apple ID password appears. I have downloaded apps before with no problem. I have already tried clearing the App Store cache, cookies, and preference files, and resetting the PRAM, with no success.

MacBook Pro, Mac OS X (10.6.8)

Posted on Dec 11, 2014 3:02 PM

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Q: Can't download/install apps from Mac App Store

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  • by Dah•veed,

    Dah•veed Dah•veed Dec 15, 2014 1:20 PM in response to Djraiu
    Level 7 (34,837 points)
    Mac App Store
    Dec 15, 2014 1:20 PM in response to Djraiu

    Except now you have a pirated version of Yosemite on your Mac that belongs to your friend!

     

    You will likely need your friends password to update Yosemite in the near furture.

  • by Dah•veed,

    Dah•veed Dah•veed Dec 15, 2014 1:23 PM in response to aligak
    Level 7 (34,837 points)
    Mac App Store
    Dec 15, 2014 1:23 PM in response to aligak

    So this is how Apple treats it's long time users on their older OS.

    You're using a legacy version of OS X that Apple stopped supporting a couple of years ago. There have been four versions of OS X since that one.

  • by Monte Olsen,

    Monte Olsen Monte Olsen Dec 15, 2014 2:37 PM in response to Dah•veed
    Level 1 (65 points)
    Dec 15, 2014 2:37 PM in response to Dah•veed

    That simply won't happen. OSX Yosemite was a free upgrade. If it is installed on his computer with his account, he will be fine. Dah-veed, you need to do a little research before you start making comments like this.

  • by Monte Olsen,

    Monte Olsen Monte Olsen Dec 15, 2014 2:39 PM in response to Lost & Found
    Level 1 (65 points)
    Dec 15, 2014 2:39 PM in response to Lost & Found

    That's exactly what I heard. They are working on it. I have a feeling they'll have fixed it sometime this week.

  • by Monte Olsen,

    Monte Olsen Monte Olsen Dec 15, 2014 2:41 PM in response to Djraiu
    Level 1 (65 points)
    Dec 15, 2014 2:41 PM in response to Djraiu

    Ignore what was said about your having a pirated copy of OSX Yosemite. If you installed it under your account on your machine, you'll be fine. You did fine. Yosemite is a free upgrade. The store would have provided you with the same fix if you had taken your computer in. You might consider doing that just in case you get stuck again.

  • by Dah•veed,

    Dah•veed Dah•veed Dec 15, 2014 2:50 PM in response to Monte Olsen
    Level 7 (34,837 points)
    Mac App Store
    Dec 15, 2014 2:50 PM in response to Monte Olsen

    Yes, it is a free upgrade, but his friend's Apple ID is encoded in the Yosemite installer that his friend downloaded with his Mac App Store account. Using that installer to update/upgrade a Mac with likely register the OS to his friend's account requiring his friend's Apple ID and password for further updates to the OS on that Mac.

     

    Dah-veed, you need to do a little research before you start making comments like this.

    There are occasions in which I have been in error, but I wouldn't be the top participent in this Mac App Store forum if I didn't often know about what I post.

  • by Monte Olsen,

    Monte Olsen Monte Olsen Dec 15, 2014 2:59 PM in response to Dah•veed
    Level 1 (65 points)
    Dec 15, 2014 2:59 PM in response to Dah•veed

    Dah-veed,

     

    That's simply not true. Nothing is encoded into the install before he does it. That's why when you run through the installation, it asks you to provide your account email and password near the end. Can you imagine the resources it would take to encode installs with individual users' account information?

     

    I appreciate all you do here, but this plain ain't true, amigo.

     

    Monte

  • by mauhey67,

    mauhey67 mauhey67 Dec 15, 2014 3:03 PM in response to Dah•veed
    Level 1 (0 points)
    Dec 15, 2014 3:03 PM in response to Dah•veed

    You're using a legacy version of OS X that Apple stopped supporting a couple of years ago. There have been four versions of OS X since that one.

     

    again ...

    there is NO point in saying that. Many machines CANNOT be upgraded. And NOT all the people are willing to pay for a new mac when there is no need to do it. That's why (the long-lasting quality( we are mac users since decades.

  • by Dah•veed,

    Dah•veed Dah•veed Dec 15, 2014 3:11 PM in response to Monte Olsen
    Level 7 (34,837 points)
    Mac App Store
    Dec 15, 2014 3:11 PM in response to Monte Olsen

    All apps that a user downloads from the Mac App Store are encoded with that user's Apple ID. The Yosemite installer is an app, and it is encoded with the user's Apple ID, just as any other Mac App Store app. I believe that when a user uses that encoded installer to install OS X Yosemite on a Mac, during the installation process the installer then encodes OS X on that Mac with the user's Apple ID.

     

    I may be wrong. Do you have any evidence that what I state is not true. I welcome proof that I am incorrect.

     

    Here is a screenshot of the package contents of an OS X Installer app on my Mac. You can see that the package contains the Mac App Store receipt that encodes this installer app with my Apple ID.

    Screen Shot 2014-12-15 at 3.09.13 PM.png

  • by Monte Olsen,

    Monte Olsen Monte Olsen Dec 15, 2014 3:17 PM in response to Dah•veed
    Level 1 (65 points)
    Dec 15, 2014 3:17 PM in response to Dah•veed

    Hi Dah-Veed,

     

     

     

    I’m specifically talking about the fee OS upgrades, not an app that requires a payment. There’s a difference. This simply isn’t true about the OS upgrades.

  • by Dah•veed,

    Dah•veed Dah•veed Dec 15, 2014 3:19 PM in response to mauhey67
    Level 7 (34,837 points)
    Mac App Store
    Dec 15, 2014 3:19 PM in response to mauhey67

    Yes, decades. I have used Macs since the very first one in 1984. Apple stops supporting old Macs. Apple stops supporting old versions of OS X. And an engineer or two has obviously broken something on the Apple end of the iTunes/Mac App Store system and how it interacts with the Snow Leopard version of the iTunes/Mac App Store apps. Apple is supposedly aware of it, I reported the issue personally to Apple days ago, so I am hoping that Apple will be able to fix the break soon. But some day in the future it may not work again and Apple may no longer be interested in fixing it. You have has years to upgrade your version of OS X Snow Leopard to a more modern version of OS X.

  • by aligak,

    aligak aligak Dec 15, 2014 3:23 PM in response to Dah•veed
    Level 1 (0 points)
    Dec 15, 2014 3:23 PM in response to Dah•veed

    Then why would Apple have Snow Leopard listed as upgrade able to Yosemite? Besides, this is about upgrading / downloading ANYTHING on the App Store.

  • by Dah•veed,

    Dah•veed Dah•veed Dec 15, 2014 3:27 PM in response to Monte Olsen
    Level 7 (34,837 points)
    Mac App Store
    Dec 15, 2014 3:27 PM in response to Monte Olsen

    There is absolutely no difference in how the Mac App Store handles apps, Apple or 3rd party, paid or free. They are all encoded with the Apple ID of the person who downloaded the app and the Licensed Copy End User License Agreement is the same for a paid app and a free OS X installer, they are non-tranferable to another user.

     

    But the proof is in the pudding. Hopefully when the update for OS X 10.10.2 goes public, Djraiu will return to this thread and report his experience with trying to install the update. If you are correct he will have no issues. If I am correct, he will be asked to supply his friend's Apple ID to apply the update.

  • by aligak,

    aligak aligak Dec 15, 2014 3:37 PM in response to Dah•veed
    Level 1 (0 points)
    Dec 15, 2014 3:37 PM in response to Dah•veed

    Dude, I DIDN'T even want to upgrade from Snow Leopard because I have rock solid music studio workstation setup at the moment, but now some important software requires more recent versions of OSX. Every time I upgrade, it takes me days to get my setup back to the way it was - especially when 100+ plugins have to be reinstalled. Of course, that rarely goes smoothly and then I'm in an email tag situation with manufacturers for the next 2 weeks. It's a huge, massive, time wasting hassle! If my needs fit the needs of the average Apple consumer, this wouldn't be an issue. More importantly, if my income fit the the income of the average Mac computer user, that also would be as much of a problem.

  • by Dah•veed,

    Dah•veed Dah•veed Dec 15, 2014 3:38 PM in response to aligak
    Level 7 (34,837 points)
    Mac App Store
    Dec 15, 2014 3:38 PM in response to aligak

    There are Macs that can run OS X 10.6 Snow Leopard that have hardware that will allow them to run OS X 10.10 Yosemite. There are Macs that can run Snow Leopard that do not have hardware that will allow them to run Yosemite. The fact that a Mac can run OS X Snow Leopard 10.6.8 and therefore has a Mac App Store is no guarantee that the Mac can download and install OS X 10.10 Yosemite. Those Macs are no longer supported by Apple. Those Macs can not run the majority of apps offered by the Mac App Store.

     

    However, the specific issue here is the iTunes/Mac App Stores and Macs running Snow Leopard, which is currently broken, regardless of whether the Mac can run Yosemite.

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