JBliek

Q: iMac won't download apps

My iMac won't allow me to download apps or updates. I press the "get" button and the button lights up green and nothing happens. Please help.

iMac

Posted on Dec 15, 2014 11:38 AM

Close

Q: iMac won't download apps

  • All replies
  • Helpful answers

  • by judysings,

    judysings judysings Dec 16, 2014 12:57 PM in response to JBliek
    Community Specialists
    Dec 16, 2014 12:57 PM in response to JBliek

    Hi JBliek,

    Welcome to the Support Communities!

    If you are able to connect to the internet, but nothing happens when you click on the "Get" button on the Mac App Store, try these steps:

    Troubleshooting the Mac App Store - Apple Support
    http://support.apple.com/en-is/HT203421

     

     

    If nothing happens after clicking Buy when purchasing an app

    Select the Purchases view at the top of the Mac App Store window. Look for your purchased app. If it is listed under Purchases and says Installed next to it, check your Dock or Applications folder for the app. If the app's listing under Purchases says Install next to it, click the Install button. The app will then be downloaded and installed into the Applications folder. You will not be charged again for the app.

    If the app is not listed under Purchases, your previous attempt to buy was not completed and you were not charged for the app. Navigate to where you tried to purchase the app earlier and click the Buy button for the app. This will charge your account for the app. If you delete the app and wish to to reinstall it later, you can use the Purchases view to reinstall it without being charged again.

     

    If downloading an app is interrupted

    Once an Internet connection is reestablished, your purchased downloads should automatically restart. The Mac App Store may alert you that there was an issue with the download and ask if you'd like to restart the download(s). Confirming will restart all pending downloads. For more information on this topic, see Mac App Store: How to resume interrupted downloads.

     

    The download time will vary according to the file's size and your Internet connection speed. Refer to this article about iTunes Store purchases for more information about download times for large files.

    If you are having issues connecting to the iTunes Store in general, here are some possible resolutions:

    Can't connect to the iTunes Store - Apple Support
    http://support.apple.com/en-is/HT201400

    Enjoy the holidays ...

    - Judy

  • by stedman1,

    stedman1 stedman1 Dec 16, 2014 12:58 PM in response to JBliek
    Level 9 (73,895 points)
    Apple Watch
    Dec 16, 2014 12:58 PM in response to JBliek

    Postings on the forum indicate that there is a problem at Apple's end. Sadly, There is nothing you can do, other than wait.

  • by Martins_migle,

    Martins_migle Martins_migle Dec 16, 2014 1:31 PM in response to JBliek
    Level 1 (0 points)
    Dec 16, 2014 1:31 PM in response to JBliek

    I also have this issue. Cant install new apps or reinstall previously installed ones. It just shows a "an error has occurred" in the app stores purchased section.

  • by ashtreex,

    ashtreex ashtreex Feb 2, 2015 9:23 AM in response to JBliek
    Level 1 (13 points)
    iPhone
    Feb 2, 2015 9:23 AM in response to JBliek

    This is 2nd Feb 2015, it can't possibly be an App store server problem.

     

    I can't download existing apps to update them, or it seems download new apps.

    Take the Kindle app for example, from the App store Kindle page,

    I click Install and I get the message: Kindle failed to download  Use the Purchases page to try again.

     

    It's there in my Purchases page, but if I click Install I get the same message, and a red message An error has occurred beside Kindle on the list.

     

    Exactly the same happens with even Apple's own apps that came free with Yosemite, Keynote etc. I had messages to update them, but can't.

     

    Is this an Apple i.d. problem? I have 2 apple i.d.s, one I only use for Find my iPhone, and have never used it to download software or apps, certainly not these listed ones. I have checked that I'm signed in with my main i.d.

     

    I am able to download and install Yosemite updates and make iTune purchases.

     

    I would really appreciate help, it's an absolute pain.

     

    Nuts and bolts:

    iMac, 21.5 inch mid 2010.

    Yosemite, 10.10.1