Q: Latest iTunes crashing

Hi, I wanted to update my iPhone 5c to ios8 but to do so I needed to update my iTunes to 12.something. Once iTunes updated I backed up my phone with no problems. After it finished I started the update after a while I checked my phone at it had restored to "new" now when I connect to iTunes it finds the device but then just freezes so I cannot install the back up. I have windows Xp, is there anyway I can get the photos from the back up. As iTunes works fine until i plug in my phone. Any info would be greatly appreciated x