budshd
Level 1 (0 points)

Q: We have a corporate iPad in our auto showroom to show guests how to use features on their vehicles. Someone locked it with their account. It was not an employee. How can I get in? I did a restore of the software already?

We have a corporate iPad in our auto showroom to show guests how to use features on their vehicles. Someone locked it with their account. It was not an employee. How can I get in? I did a restore of the software already?

iPad Air, iOS 8.1.2

Posted on Dec 16, 2014 6:16 PM

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budshd

Q: We have a corporate iPad in our auto showroom to show guests how to use features on their vehicles. Someone locked it with their a ... more

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  • by Kenny42,

    Kenny42 Kenny42 Dec 17, 2014 6:07 AM in response to budshd
    Level 1 (39 points)
    Dec 17, 2014 6:07 AM in response to budshd

    If you're stuck on the activation lock screen and you do not know the Apple ID or password the only thing you can do is call Apple. As long as you can provide some proof of purchase Apple will remove the activation lock. It usually takes 2-3 days.

  • by imobl,

    imobl imobl Dec 17, 2014 6:07 AM in response to budshd
    Level 5 (6,992 points)
    iPhone
    Dec 17, 2014 6:07 AM in response to budshd

    Gather up the proof that the dealership is the original purchaser of the iPad,

    and take the iPad & that proof to a physical Apple store for possible assistance.

     

    It is highly suggested that you make a genius bar appointment to avoid delay

    at the store:

    Make a Genius Bar Reservation

    http://www.apple.com/retail/geniusbar/

     

    If no Apple store close by, get the information mentioned above and contact

    Apple Contact Us for assistance.

     

    Once the problem is resolved, you may wish it use Guided Access to limit

    what customers can do with the iPad.

         iOS: About Guided Access - Apple Support

  • by Kenny42,

    Kenny42 Kenny42 Dec 17, 2014 6:37 AM in response to imobl
    Level 1 (39 points)
    Dec 17, 2014 6:37 AM in response to imobl

    I don't think a "genius" can remove this lock. I'm pretty sure calling Apple is the only way to fix this. I'd hate to make budshd make an unnecessary trip. I would definitely give Apple a call first and then go from there.

     

    I manage 800+ iPads for a school district and we occasionally have staff members who "forget" their Apple ID pw. If they were signed into iCloud I run into this problem. Even if you are able to restore the iPad you'll still get stuck at the activation lock since iOS 7 was released.

  • by rccharles,

    rccharles rccharles Dec 17, 2014 3:12 PM in response to budshd
    Level 6 (8,496 points)
    Classic Mac OS
    Dec 17, 2014 3:12 PM in response to budshd

    You do want to  be the first to set the Activation lock or supervise the ipad with an MDM.  This way you can at least restore you iPad should it get locked out.

    Activation lock

    Find My iPad

    "With iOS 7, Find My iPhone includes a new feature called Activation Lock, which is designed to prevent anyone else from using your iPhone, iPad, or iPod touch if you ever lose it. It starts working the moment you turn on Find My iPhone in iOS 7."

    http://support.apple.com/kb/HT5818

     

    Undoing the Activation lock

    See Texas Mac Man post in

    https://discussions.apple.com/thread/6528124