HT201455: If you didn't receive your verification or reset email
Learn about If you didn't receive your verification or reset email
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Helpful answers
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Dec 17, 2014 12:35 PM in response to felcanutoby Kappy,Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a rescue email address or a Security Questions issue, then see:
If you forgot the answers to your Apple ID security questions - Apple Support.
Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
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Dec 17, 2014 12:36 PM in response to felcanutoby jaredfs,That's not a question for the discussion board. You should call 800-APL-CARE. They can help you to verify your identity and might be able to get you in.
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Dec 17, 2014 2:51 PM in response to felcanutoby M_Rosado,Each account and case scenario is different. Depending on how you set up your Apple ID account, sometimes you are able to solve this without having to contact Apple Care for assistance. This articles should helo you in the process of determining if you can solve it on your own or if you will need to contact Apple Care Support for assistance.
If you forgot the answers to your Apple ID security questions - Apple Support
If you didn't receive your Apple ID verification or reset email - Apple Support