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Q: Is there a way to mark as "not junk" mail?

I can define an email as junk... but cannot find an icon or anything under 'message' for marking as NOT junk. This option seems to have disappeared with Lion's arrival.

Mac Pro, Mac OS X (10.6.7)

Posted on Aug 6, 2011 1:48 PM

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Q: Is there a way to mark as "not junk" mail?

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  • by Lyn Gilbert,

    Lyn Gilbert Lyn Gilbert Feb 15, 2012 9:46 AM in response to STG
    Level 1 (0 points)
    Feb 15, 2012 9:46 AM in response to STG

    I've sussed it!  Go to Mail Preferences, in the Junk section tick 'mark as junk mail and leave in my inbox'.  This way it stays in your main inbox rather than going directly to a Junk Folder.  It's highlighted in your inbox as junk and has a little rubbish sack next to the heading.  Clicking on this enables you to mark accordingly, junk or not junk, which eventually gets learned.  Simples!

  • by hodihigson,

    hodihigson hodihigson May 25, 2012 9:25 AM in response to STG
    Level 1 (0 points)
    May 25, 2012 9:25 AM in response to STG

    To get the UNJUNK button back

     

     

    The way I fixed this (well better half found answer)

     

    Go to Mail, preferences, click on JUNK MAIL

     

    change settings to

    ENABLE JUNK MAIL setttings

    PERFORM CUSTOM SETTINGS

    click on ADVANCED to perform

     

    These are exempt from Filtering

     

    the other 3 boxes below this are clicked on.

     

    Under advanced I set a few "if they are not in my address book"  Sender is not a previous recipitent that kind of thing.

     

     

    Then when you have done this you should get the click box on the Email itself to UNJUNK

    the button magically comes back

  • by neojogo3,

    neojogo3 neojogo3 Nov 6, 2012 7:59 PM in response to Lyn Gilbert
    Level 1 (0 points)
    Nov 6, 2012 7:59 PM in response to Lyn Gilbert

    Excellet it really works!!!

  • by AaronTheMan,

    AaronTheMan AaronTheMan Sep 11, 2013 9:08 AM in response to STG
    Level 1 (4 points)
    Sep 11, 2013 9:08 AM in response to STG

    Entourage has a 3rd option in messages that it flags as possible  junk: to "always treat messages from this sender as 'not junk' " — a much more to-the-point and user-centric approach, I think.

  • by Janet 547,

    Janet 547 Janet 547 Oct 30, 2013 8:47 AM in response to lv_vl
    Level 1 (0 points)
    Oct 30, 2013 8:47 AM in response to lv_vl

    No this doesn't work. I've moved emails from the same company (with whom I have corresponded many times), back into my inbox and the new ones keep showing up in the spam folder! Major bug.

  • by GT IBB 2307,

    GT IBB 2307 GT IBB 2307 Dec 14, 2013 2:28 PM in response to STG
    Level 1 (0 points)
    Dec 14, 2013 2:28 PM in response to STG

    I use an imap server at work.  To mark as Not Junk, I first highlight the message in the Junk folder, then push the Junk Icon which prompts the question, then push the Not Junk icon to mark as Not Junk.  Weird.

    The "corrected" email is then dragged into my regular Inbox.  I don't know if this trains the filter or not, but it gets the email into the right Inbox without the brown highlight.

  • by jamesfromcortez,

    jamesfromcortez jamesfromcortez Feb 22, 2014 8:45 AM in response to 2tallDave
    Level 1 (10 points)
    Feb 22, 2014 8:45 AM in response to 2tallDave

    I have mail access my google account and it irregularly marks some email as junk and some as not junk - from the same email address. I have the address in my google contacts and is marked as important.

     

    I feel Apple is just ignoring the problem.

  • by Imamak,

    Imamak Imamak Dec 18, 2014 8:32 AM in response to STG
    Level 1 (5 points)
    Dec 18, 2014 8:32 AM in response to STG

    There is a much easier way on individual messages accidentally or mistakenly marked as junk.

    Go to the junk folder where the mail item is select it so it is highlighted. Hit cmd/Shift/j a little button will pop up at the top of the message saying "you have marked this message as junk" ther eis a button next to it that says "not junk" , click it

  • by Zantac_150,

    Zantac_150 Zantac_150 Jan 8, 2015 11:23 AM in response to Imamak
    Level 1 (0 points)
    Jan 8, 2015 11:23 AM in response to Imamak

    THANK YOU!!!  I am using Mac Mail with Office 365; this worked!!

  • by JimOnLatona,

    JimOnLatona JimOnLatona Jan 27, 2015 9:42 PM in response to Jeffrey Lee
    Level 1 (8 points)
    Mac OS X
    Jan 27, 2015 9:42 PM in response to Jeffrey Lee

    Same problem. I don't think many users distinguish between 'junk' and 'spam'. To us they are different names for mail we don't wish to receive. But when mail that we do want arrives in a 'spam' folder, we want an easy way to correct the algorithm that sent to that folder and have similar mail arrive in our Inbox. Every month the notice that my electronic payment has been made goes into Spam. How can I correct this?

    Marking it as 'not junk' and having my wish understood would seem logical to me.

  • by PJS415,

    PJS415 PJS415 Feb 7, 2015 2:02 PM in response to JimOnLatona
    Level 1 (0 points)
    Feb 7, 2015 2:02 PM in response to JimOnLatona

    Yeah, this is a major problem for me as well. My daughter uses an iPad for school and her emails from school are going directly to spam, which renders them unreadable. I'm trying to mark as not spam but can find no way to do it -- and the above fixes seem impossible on an iPad.

  • by JimOnLatona,

    JimOnLatona JimOnLatona Feb 8, 2015 8:49 PM in response to PJS415
    Level 1 (8 points)
    Mac OS X
    Feb 8, 2015 8:49 PM in response to PJS415

    PJS415,

    Have you tried adding the school's Email address to your Contacts? 

    Supposedly this works for some, but I can't recall whether it is recommended for Junk for for Spam.

    I, too, would like all contents of the Junk folder to have a <Not Junk> possibility.

  • by notbatmanbgordon,

    notbatmanbgordon notbatmanbgordon Feb 22, 2015 7:33 AM in response to JimOnLatona
    Level 1 (0 points)
    Feb 22, 2015 7:33 AM in response to JimOnLatona

    Yes, adding addresses to contacts is a good start. You might also try amending the Junk Mail Advanced settings to avoid mis-marking certain mail as junk. For instance, if Mail is filtering out mail list messages that have a common set of list-identifying characters in the subject, such as [abcd], then add a condition such as "Subject does not contain [abcd]" to the list of conditions that identifies mail as junk.

  • by itbj55,

    itbj55 itbj55 Apr 27, 2015 6:04 AM in response to VistaNoGo
    Level 1 (0 points)
    Apr 27, 2015 6:04 AM in response to VistaNoGo

    The customary "Not Junk" button was for unexplained reasons not displaying on messages wrongly put in Junk mail.  But this technique of Message -> Apply Inbox Rules restored the "Not Junk" button.  Thank you.

  • by Cap'n Poptart,

    Cap'n Poptart Cap'n Poptart Apr 28, 2015 7:51 AM in response to STG
    Level 1 (4 points)
    Apr 28, 2015 7:51 AM in response to STG

    It's infuriating. I'm using an Office 365 account and there is simply no "Not junk" button. A message will be marked as junk when it comes in, but the button in the toolbar (and on right-click, and in "Message>Mark") only includes the option to mark it as "junk."  Again.

     

    I can click the "junk" button, which then turns to a "not junk" button. But clicking that has no effect on the message itself: Mail continues to see the message as "junk."

     

    Adding conditions to the preferences has no effect on the mail's designation as junk or not junk.

     

    An annoying glitch.

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