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All replies
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Helpful answers
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Feb 15, 2012 9:46 AM in response to STGby Lyn Gilbert,I've sussed it! Go to Mail Preferences, in the Junk section tick 'mark as junk mail and leave in my inbox'. This way it stays in your main inbox rather than going directly to a Junk Folder. It's highlighted in your inbox as junk and has a little rubbish sack next to the heading. Clicking on this enables you to mark accordingly, junk or not junk, which eventually gets learned. Simples!
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May 25, 2012 9:25 AM in response to STGby hodihigson,To get the UNJUNK button back
The way I fixed this (well better half found answer)
Go to Mail, preferences, click on JUNK MAIL
change settings to
ENABLE JUNK MAIL setttings
PERFORM CUSTOM SETTINGS
click on ADVANCED to perform
These are exempt from Filtering
the other 3 boxes below this are clicked on.
Under advanced I set a few "if they are not in my address book" Sender is not a previous recipitent that kind of thing.
Then when you have done this you should get the click box on the Email itself to UNJUNK
the button magically comes back
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Sep 11, 2013 9:08 AM in response to STGby AaronTheMan,Entourage has a 3rd option in messages that it flags as possible junk: to "always treat messages from this sender as 'not junk' " — a much more to-the-point and user-centric approach, I think.
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Oct 30, 2013 8:47 AM in response to lv_vlby Janet 547,No this doesn't work. I've moved emails from the same company (with whom I have corresponded many times), back into my inbox and the new ones keep showing up in the spam folder! Major bug.
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Dec 14, 2013 2:28 PM in response to STGby GT IBB 2307,I use an imap server at work. To mark as Not Junk, I first highlight the message in the Junk folder, then push the Junk Icon which prompts the question, then push the Not Junk icon to mark as Not Junk. Weird.
The "corrected" email is then dragged into my regular Inbox. I don't know if this trains the filter or not, but it gets the email into the right Inbox without the brown highlight.
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Feb 22, 2014 8:45 AM in response to 2tallDaveby jamesfromcortez,I have mail access my google account and it irregularly marks some email as junk and some as not junk - from the same email address. I have the address in my google contacts and is marked as important.
I feel Apple is just ignoring the problem.
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Dec 18, 2014 8:32 AM in response to STGby Imamak,There is a much easier way on individual messages accidentally or mistakenly marked as junk.
Go to the junk folder where the mail item is select it so it is highlighted. Hit cmd/Shift/j a little button will pop up at the top of the message saying "you have marked this message as junk" ther eis a button next to it that says "not junk" , click it
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Jan 8, 2015 11:23 AM in response to Imamakby Zantac_150,THANK YOU!!! I am using Mac Mail with Office 365; this worked!!
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Jan 27, 2015 9:42 PM in response to Jeffrey Leeby JimOnLatona,Same problem. I don't think many users distinguish between 'junk' and 'spam'. To us they are different names for mail we don't wish to receive. But when mail that we do want arrives in a 'spam' folder, we want an easy way to correct the algorithm that sent to that folder and have similar mail arrive in our Inbox. Every month the notice that my electronic payment has been made goes into Spam. How can I correct this?
Marking it as 'not junk' and having my wish understood would seem logical to me.
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Feb 7, 2015 2:02 PM in response to JimOnLatonaby PJS415,Yeah, this is a major problem for me as well. My daughter uses an iPad for school and her emails from school are going directly to spam, which renders them unreadable. I'm trying to mark as not spam but can find no way to do it -- and the above fixes seem impossible on an iPad.
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Feb 8, 2015 8:49 PM in response to PJS415by JimOnLatona,PJS415,
Have you tried adding the school's Email address to your Contacts?
Supposedly this works for some, but I can't recall whether it is recommended for Junk for for Spam.
I, too, would like all contents of the Junk folder to have a <Not Junk> possibility.
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Feb 22, 2015 7:33 AM in response to JimOnLatonaby notbatmanbgordon,Yes, adding addresses to contacts is a good start. You might also try amending the Junk Mail Advanced settings to avoid mis-marking certain mail as junk. For instance, if Mail is filtering out mail list messages that have a common set of list-identifying characters in the subject, such as [abcd], then add a condition such as "Subject does not contain [abcd]" to the list of conditions that identifies mail as junk.
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Apr 27, 2015 6:04 AM in response to VistaNoGoby itbj55,The customary "Not Junk" button was for unexplained reasons not displaying on messages wrongly put in Junk mail. But this technique of Message -> Apply Inbox Rules restored the "Not Junk" button. Thank you.
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Apr 28, 2015 7:51 AM in response to STGby Cap'n Poptart,It's infuriating. I'm using an Office 365 account and there is simply no "Not junk" button. A message will be marked as junk when it comes in, but the button in the toolbar (and on right-click, and in "Message>Mark") only includes the option to mark it as "junk." Again.
I can click the "junk" button, which then turns to a "not junk" button. But clicking that has no effect on the message itself: Mail continues to see the message as "junk."
Adding conditions to the preferences has no effect on the mail's designation as junk or not junk.
An annoying glitch.