Naj16

Q: IPhone 6 Plus is dead its not turning on

My brand new iphone 6 plus has died on me, its been 3 days its not switching on.

The battery was full when it just died I havent even used the phone that much and is always kept

in a safe place.

 

I have attempted everything in turning it on but nothing seems to work from the home button to the

Power button.

 

I spent £700 on a faulty phone which hasnt even lasted me 1 month im so annoyed.

 

the phone is dead .....l thats the quality of new iphones im so upset, no phone and all

that money I wasted.

 

please help or advice if you can, thank you

iPhone 6 Plus, iOS 8, brand new iphone 6 plus

Posted on Oct 16, 2014 5:03 AM

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Q: IPhone 6 Plus is dead its not turning on

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  • by Ralph9430,Helpful

    Ralph9430 Ralph9430 Nov 12, 2014 6:14 PM in response to Naj16
    Level 6 (18,190 points)
    Apple Watch
    Nov 12, 2014 6:14 PM in response to Naj16

    If I had a brand new iPhone that wouldn't turn on I would take it back to Apple instead of posting here. Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

  • by elinorfrommadison,Helpful

    elinorfrommadison elinorfrommadison Dec 3, 2014 1:54 AM in response to Naj16
    Level 1 (5 points)
    Dec 3, 2014 1:54 AM in response to Naj16

    Same here, two months old.  Simply recharged and pressed sensor button and whoa....blurred screen and no response. Ugh

    Anyone know how to fix or needs replacement?

  • by fmltwice,Helpful

    fmltwice fmltwice Dec 4, 2014 5:43 AM in response to Matt_M.
    Level 1 (5 points)
    Dec 4, 2014 5:43 AM in response to Matt_M.

    YES this helped! when you hold a home and lock button when plugged to mac, apple logo appears.

    PS. my iphone 6+ switched off on 3rd day, happy i didnt start to panic when it went black, so now it works

  • by Prodim,Helpful

    Prodim Prodim Dec 8, 2014 1:52 PM in response to Naj16
    Level 1 (5 points)
    Dec 8, 2014 1:52 PM in response to Naj16

    HI

    I have the same problem too. My iPhone 6 died for two days ago

  • by ShafNZ,Helpful

    ShafNZ ShafNZ Dec 8, 2014 1:57 PM in response to Prodim
    Level 1 (5 points)
    Dec 8, 2014 1:57 PM in response to Prodim


    Hi,

    It may have gone to sleep mode. You can try  "press and hold the Wake/Sleep button and the Home button together for 15 seconds".

     

    Cheers

  • by ohsostephanie,

    ohsostephanie ohsostephanie Dec 11, 2014 12:05 AM in response to Naj16
    Level 1 (0 points)
    Dec 11, 2014 12:05 AM in response to Naj16

    I AM SO FRUSTRATED. After having to wait 2 1/2 weeks for my iphone 6 which was supposed to arrive in 1-2 days and paying a huge deductible and everything, I get sent a phone that turns off after 30 minutes of use. It was at 100% and just turn off and now wont charge or turn on. It just shows me a dead battery sign when it was never dead to begin with. I am beginning to be soooo done with Apple. Maybe it's time to switch over to Samsung Galaxies. Irritated as **** for real.

  • by ohsostephanie,

    ohsostephanie ohsostephanie Dec 11, 2014 12:06 AM in response to Ralph9430
    Level 1 (0 points)
    Dec 11, 2014 12:06 AM in response to Ralph9430

    Wish I could Ralph, but all appointments are basically booked unless I want to travel 500 miles to find out I have to wait for another iPhone that is in back order, once again. Fun.

  • by lau186,

    lau186 lau186 Dec 13, 2014 7:26 PM in response to Marti5kl
    Level 1 (0 points)
    Dec 13, 2014 7:26 PM in response to Marti5kl

    Thank you for sharing this method - worked for my iPhone 6 plus too.  The phone was working perfectly fine until this morning, after waking me up with the set alarm, suddenly died.  Tried charging but no respond.  Finally followed your suggestion - press wake/sleep & Home button until the phone start up again.  Now its working fine. 

  • by jackfromelysian fields,

    jackfromelysian fields jackfromelysian fields Dec 15, 2014 2:29 PM in response to Matt_M.
    Level 1 (5 points)
    Dec 15, 2014 2:29 PM in response to Matt_M.

    Thanks for all your advice.  I ended up taking my iPhone 6 to the "Mac Hospital" (Mac Centric) in Shreveport, la.  they're good at fixing Apple products and the guy expects to send it back to Apple for replacement.  The phone would not sync or restore... would not stay on... would not do anything.  occasionally i'd get a solid blue screen... sometimes red... sometimes red and black.  all very odd.

  • by fopaw,

    fopaw fopaw Dec 17, 2014 11:18 AM in response to CoffeeFan2
    Level 1 (0 points)
    Dec 17, 2014 11:18 AM in response to CoffeeFan2

    I had the same situation, screen just went black for no apparent reason.  I took your tip, help down the home/power button and it came back up.  Connected it to ITunes and am now updating the IOS.  Hopefully I will be good to go when that completes.  Thanks for the tip!

  • by ganroc,Helpful

    ganroc ganroc Dec 19, 2014 6:35 AM in response to fopaw
    Level 1 (5 points)
    Dec 19, 2014 6:35 AM in response to fopaw

    Hi there, I have had this issue twice. I have found a solution that has worked both times.  Iphone

     

    BEFORE
    1) My Iphone 6 is dead.
    2) When I plug charger in, there is no battery symbol that tells me it's charging.
    3) Without the charger, hitting any button does NOT bring up the batter symbol.

    4) Will NOT connect to Itunes
    5) All attempts to do the things in the trouble shooting list fail

    6) THE PHONE IS TOTALLY UNRESPONSIVE

     

     


    Ok So it appears that the phone is in some sort of dormant stage. If you try to charge it for 30 Minutes and it is still dormant, (No battery symbol, then From My experience, it's not charging or recognizing the charger. So this next step is touch and go, but it eventually works.

     

    1) Let phone charge for an Hour
    2) Keep cable plugged into phone, but remove it from the computer or wall plugin.
    3) Hold Home button and right hand side button down at the same time for like 30 seconds.
    4) Your battery symbol will return. (If it doesn't, plug back in and repeat steps every 10 minutes)
    5) Plug the USB connector back into the computer or wall plug.
    6) Leave phone alone to 10-15 minutes while it charges enough to turn it on.

     

    This has happened to me twice now. And both times this has been my solution. Good luck. Let me know if it works for you. !!

  • by complex11,

    complex11 complex11 Dec 19, 2014 4:33 PM in response to CoffeeFan2
    Level 1 (0 points)
    Dec 19, 2014 4:33 PM in response to CoffeeFan2

    This worked for my 2 month old iPhone 6 plus. When it came back on there was blur on the screen (like interference) but was okay after I put it to sleep and then on again.

    But I am surprised at the quality of this type of phone. I never had an iPhone reboot but the iPhone 6 plus restarts itself once every 3 or 4 days.

    Something s fundamentally defective with this model or specific batch of products. I am recommending anyone who asks me about it stay away from this model.

     

    Thanks for you fix. It worked for me.

  • by jackfromelysian fields,

    jackfromelysian fields jackfromelysian fields Dec 19, 2014 6:44 PM in response to ganroc
    Level 1 (5 points)
    Dec 19, 2014 6:44 PM in response to ganroc

    TThanks.  Apple replaced the phone.  So far so good!

    jhh

  • by mariedebee1002,

    mariedebee1002 mariedebee1002 Dec 24, 2014 6:07 PM in response to CoffeeFan2
    Level 1 (0 points)
    Dec 24, 2014 6:07 PM in response to CoffeeFan2

    This worked for me too CoffeeFan2!    Thank goodness for this.

     

    May I just comment that Apple's Support do not tell people that they should be experiencing this and they should try to hold home and power button just to boot the phone after backup/restore etc?

     

    Transfer content from an iPhone, iPad, or iPod touch to a new device - Apple Support  - they just put there things like it's not supposed to reboot or something

     

    Thanks again !

  • by MeisterEder,

    MeisterEder MeisterEder Jan 1, 2015 7:38 AM in response to Naj16
    Level 1 (0 points)
    Jan 1, 2015 7:38 AM in response to Naj16

    I had the same problem but pressing both buttons for longer than usual did restart the phone. Strange though, nothing worked and the phone was black but when pressing the sleep button longer it started Siri and I got a Siri response about minutes later. All else did not work, just Siri.

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