kruione
Level 1 (1 points)

Q: Printed Photo album with page error

I recently received a photo album that I created using the iPhoto. I always order photo albums from iPhoto and service is great, always. But this time I received an album with blank pages and yellow pages error. How would I contact to rectify the issue or have the album redone?

iMac, OS X Mavericks (10.9.5)

Posted on Dec 19, 2014 12:51 PM

by LarryHN,Solvedanswer
LarryHN LarryHN
Level 10 (85,648 points)
Photos for Mac
A:

Contact Apple at the contact info included in the confirmation  e-mail you received wen you ordered - or use the "contact Us" links at the bottom of every page of these forums

 

Was your preview prior to ordering good? Did you save it? 

Before ordering your book preview it using this method - http://support.apple.com/kb/HT1040 - and save the resulting PDF for reference - the delivered book will match it.

 

 

 

LN

Posted on Dec 19, 2014 12:57 PM

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kruione

Q: Printed Photo album with page error

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  • Helpful answers

  • by Old Toad,

    Old Toad Old Toad Dec 19, 2014 12:54 PM in response to kruione
    Level 10 (141,674 points)
    Mac OS X
    Dec 19, 2014 12:54 PM in response to kruione

    With the amount of information you've provided it's impossible to offer a solution.  We can't see your computer so we need to know the details of your problem and setup, i.e.:

    • what version of iPhoto are you using?
    • what system version are you running?
    • what theme did you use?
    • what fixes have you tried?
    • where is your library located?
    • did you apply any updates or upgrades just prior to the problem occurring?
    • are you running a "managed" or "referenced" library?

              iP11advprefs.png

    • what type of Mac?
    • how much free space on your boot drive?

     

    Did you preview the book before ordering according to this Apple document: iPhoto, Aperture: Previewing an order in iPhoto or Aperture - Apple Support?  If not do so now and check to see if the book looks OK in the PDF file.  Does it?

    SantaToad.png

  • by LarryHN,Solvedanswer

    LarryHN LarryHN Dec 19, 2014 12:57 PM in response to kruione
    Level 10 (85,648 points)
    Photos for Mac
    Dec 19, 2014 12:57 PM in response to kruione

    Contact Apple at the contact info included in the confirmation  e-mail you received wen you ordered - or use the "contact Us" links at the bottom of every page of these forums

     

    Was your preview prior to ordering good? Did you save it? 

    Before ordering your book preview it using this method - http://support.apple.com/kb/HT1040 - and save the resulting PDF for reference - the delivered book will match it.

     

     

     

    LN

  • by kruione,

    kruione kruione Dec 19, 2014 1:01 PM in response to LarryHN
    Level 1 (1 points)
    Dec 19, 2014 1:01 PM in response to LarryHN

    thank you. I have saved the PDF, as I tend to share with the family first. And that's not how it was printed. There is one blank page on middle of the book and one yellow/blank page.

  • by LarryHN,

    LarryHN LarryHN Dec 21, 2014 2:27 PM in response to kruione
    Level 10 (85,648 points)
    Photos for Mac
    Dec 21, 2014 2:27 PM in response to kruione

    Contact Apple at the contact info included in the confirmation  e-mail you received wen you ordered - or use the "contact Us" links at the bottom of every page of these forums


    They will redo it


    LN