Q: I have money on my itunes account from a voucher on my desktop computer, however, when I make a purchase on my iphone or ipad, it ... more
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Dec 19, 2014 2:35 PMby pedro d,Hello there, Binks.
You are correct in your expectations for how you should be billed when purchasing content in iTunes as mentioned in this Knowledge Base article:
How iTunes Store purchases are billed - Apple Support
Which payment methods will be used first?
When you make a purchase, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits. Your credit card or PayPal account is then charged for any remaining balance.
When you buy individual songs from the iTunes Store:
- Free song credits are redeemed first.
- If you have no free song credits, then your gift certificate, prepaid card, and allowance credits are used next.
- If your gift certificate, prepaid card, or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance.
- If you have no free song credits or gift certificates, prepaid cards, or allowance credits, your credit card is billed for the songs you buy.
When you buy an album on the iTunes Store:
- Gift certificate, prepaid card, and allowance credits are used first.
- If your gift certificate, prepaid card, or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance. Free song credits can't be used for album purchases.
- If you have no gift certificates, prepaid cards, or allowance credits, your credit card is billed for the albums you buy.
If the issue persists, you may want to report your issue using the information found in this article:
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
