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Helpful answers
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Dec 19, 2014 8:28 AM in response to DMG1946by brenden dv,Hi DMG1946,
I'm sorry to hear you are having issues with your iPod shuffle after a recent update. If your iPod shuffle isn't being recognized in iTunes, but is showing up on your Mac, you may find the troubleshooting steps outlined in the following article helpful:
iPod shuffle troubleshooting and service FAQ - Apple Support
If necessary, you may also need to use one or both of the following procedures to reset your iPod shuffle:
Resetting iPod shuffle - Apple Support
About iPod Reset Utility - Apple Support
Sincerely,
- Brenden
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Dec 21, 2014 3:15 PM in response to brenden dvby DMG46,Thanks Brenden.
I the link to the Reset Utility leads to a “page not found” message.I managed to find the app on a 3rd party website, downloaded it and the old iPod is now recognized and is syncing.I appreciate you taking the time to answer my question.
Cheers,
Don
