HT203353: If Safari is slow, stops responding, quits unexpectedly, or has other issues

Learn about If Safari is slow, stops responding, quits unexpectedly, or has other issues
Ajaz Ahmad Mir

Q: Scrolling stops suddenly for some time.

My Safari has got some serious issues, while I am writing words during chatting they don't appear on the screen instead the beach ball appears for some time 2 to 3 seconds. While I scroll it also hangs for some time and then moves. The moment I click on any place add windows open. Please please help me this is killing me...

MacBook Pro, Mac OS X (10.7.4)

Posted on Dec 21, 2014 10:27 AM

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Q: Scrolling stops suddenly for some time.

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  • by dominic23,

    dominic23 dominic23 Dec 21, 2014 1:10 PM in response to Ajaz Ahmad Mir
    Level 8 (41,517 points)
    Mac OS X
    Dec 21, 2014 1:10 PM in response to Ajaz Ahmad Mir

    1. Empty Caches

     

        Safari > Preference > Advanced

        Checkmark the box for "Show Develop menu in menu bar".

        Develop menu will appear in the Safari menu bar.

        Click Develop and select "Empty Caches" from the dropdown.

     

    2 Delete Cookies

     

        Safari > Preferences > Privacy > Cookies and other website data:

        Click “Remove All Website Data”.

     

    3. Safari > Preferences > Extensions

     

        Turn off Extensions if any and launch Safari again to test.

        Turn on those one by one and test.

  • by Linc Davis,

    Linc Davis Linc Davis Dec 21, 2014 2:25 PM in response to Ajaz Ahmad Mir
    Level 10 (207,926 points)
    Applications
    Dec 21, 2014 2:25 PM in response to Ajaz Ahmad Mir

    You may have installed one of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it.

    Back up all data before making any changes.

    One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.

    If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.

    Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.

    Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.

    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

    Still in System Preferences, open the App Store or Software Update pane and check the box marked

              Install system data files and security updates

    if it's not already checked.

  • by Ajaz Ahmad Mir,

    Ajaz Ahmad Mir Ajaz Ahmad Mir Dec 22, 2014 9:19 AM in response to dominic23
    Level 1 (0 points)
    Dec 22, 2014 9:19 AM in response to dominic23

    Thank you so much Dominic23.

     

    I think my problem has finished. Thanks a lot.

     

    Thank you.

  • by Ajaz Ahmad Mir,Solvedanswer

    Ajaz Ahmad Mir Ajaz Ahmad Mir Dec 22, 2014 9:22 AM in response to Linc Davis
    Level 1 (0 points)
    Dec 22, 2014 9:22 AM in response to Linc Davis

    Hello Linc,

     

    You answer came as blessing for me! Thank you so much dear, you really helped me out this problem. Although not all folders in "Go Folder" appeared as suggested by the App support page, the problem seems to have solved. People like you make this world a better place.

     

    Thanks a lot.