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Level 1 (4 points)

Q: Why has Safari 8 in Yosemite become painfully slow

Why has Safari 8 in Yosemite become painfully slow in spite of having cleared cache and history?  After entering an URL it starts loading then pauses for quite some time. Often get coloured beach ball when changing to other tabs where the page that was already loaded is blank and starts to reload.

Mac mini, OS X Yosemite (10.10.1), null

Posted on Dec 25, 2014 3:48 AM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (208,005 points)
Applications
A:

None of the software installed on the computer has anything at all to do with the problem. That much is certain. If you connect to the router via Wi-Fi, please connect with Ethernet, turn off Wi-Fi, and test.

Posted on Dec 27, 2014 4:51 PM

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Q: Why has Safari 8 in Yosemite become painfully slow

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  • by dominic23,Helpful

    dominic23 dominic23 Dec 25, 2014 9:33 AM in response to Tore
    Level 8 (41,927 points)
    Mac OS X
    Dec 25, 2014 9:33 AM in response to Tore

      Go step by step by step and test.

     

     

    1. Power off the router. Unplug it from the wall. Wait a while.

        Plug it back to the wall. Power the router on. Wait until all the lights are lit properly. It will take a while.

        Restart the computer.

     

        Start up in Safe Mode.

        http://support.apple.com/kb/PH14204

     

    2. Delete Caches.db

     

        Close all windows and quit all applications.

        Hold "option" key down and click "Go" menu in the Finder menu bar.

        Select "Library" from the dropdown.

     

        Library > Caches > com.apple.Safari > Caches.db

        Right click the Caches.db file and select "Move To Trash.

        Close windows and relaunch Safari.

     

    3. Delete Cookies

     

        Safari > Preferences > Privacy > Cookies and other website data:

        Click “Remove All Website Data”.

     

    4. Safari > Preferences > Extensions

     

        Turn off Extensions if any and launch Safari again to test.

        Turn on those one by one and test.

  • by Allan Jones,Helpful

    Allan Jones Allan Jones Dec 25, 2014 10:01 AM in response to Tore
    Level 8 (35,242 points)
    iPad
    Dec 25, 2014 10:01 AM in response to Tore

    The following are all things that can slow your browser and your computer:

     

    1) Are you running any anti-virus/internet security applications?

    2) Are you running any "cleaning/tune-up/optimizations" applications?

    3) Any peer-to-peer or torrent downloading software, or software gained from such sites?

    4) Any third-party disk backup software that came bundled with an external hard drive?

    5) Any online backup scheme other than iCloud (Carbonite; GoogleDrive; MS One Drive)?

  • by Linc Davis,

    Linc Davis Linc Davis Dec 25, 2014 10:31 AM in response to Tore
    Level 10 (208,005 points)
    Applications
    Dec 25, 2014 10:31 AM in response to Tore

    When you have the problem, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES â–¹ All Messages

    from the log list on the left. If you don't see that list, select

              View â–¹ Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by Tore,

    Tore Tore Dec 25, 2014 11:52 AM in response to Linc Davis
    Level 1 (4 points)
    Dec 25, 2014 11:52 AM in response to Linc Davis

    First thanks for these replies. I have done everything Dominic suggested, to the letter, and on Allan's' notes I only use little snitch and Time Machine.

    After start up the problem remains e.g. iCloud takes 30 secs to open from Top Sites icon, and Mail crashed so from information from the console as suggested by Linc Ii seem to have a bigger problems than Safari, but must admit I don't understand a lot of what I'm reading there. I have tried to copy and paste the information at the bottom end of messages and hope that's what's needed, here goes, and thanks again:-

    25/12/14 20:24:19,726 sandboxd[258]: ([544]) com.apple.Safari(544) deny file-issue-extension /Users/t********/Library/Caches/com.apple.Safari.SearchHelper

    25/12/14 20:24:25,005 sharingd[217]: 20:24:25.004 : Stopping Handoff advertising

     

    (PART OF FULL REPORT)

    “com.apple.Safari(544) deny file-issue-extension /Users/t**********/Library/Caches/com.apple.Safari.SearchHelper

     

    Process:         com.apple.Safari [544]

    Path:            /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/XPCServices /com.apple.Safari.SearchHelper.xpc/Contents/MacOS/com.apple.Safari.SearchHelper

    Load Address:    0x10696a000

    Identifier:      com.apple.Safari.SearchHelper

    Version:         10600.2.1 (10600)

    Build Info:      1-WebBrowser~7600002005000000

    Code Type:       x86_64 (Native)

    Parent Process:  launchd [1]

     

    Date/Time:       2014-12-25 20:24:19.720 +0100

    OS Version:      Mac OS X 10.10.1 (14B25)

    Report Version:  8

     

    Thread 0:

    0   libsystem_kernel.dylib        0x00000001094d8e8e __mac_syscall + 10

    1   CFNetwork                     0x0000000106ae4821 GetSandboxFileExtensionForPath(char const*) + 38

    2   CFNetwork                     0x00000001069ff2b6 __CFURLCache::createNSURLStorageClient(__CFString const*, long, __CFURLCache*) + 190

    3   CFNetwork                     0x0000000106994284 __CFURLCache::SetDiskCapacity(long) + 172

    4   CFNetwork                     0x0000000106aab598 -[NSURLCache initWithMemoryCapacity:diskCapacity:diskPath:] + 268

    5   CFNetwork                     0x0000000106aab140 +[NSURLCache sharedURLCache] + 106

    6   CFNetwork                     0x00000001069c4706 -[__NSURLSessionLocal _createXURLCache0] + 40

    7”

     

    (REST OF MESSAGE IN CONSOLE TO END)

    25/12/14 20:24:33,989 sharingd[217]: 20:24:33.989 : Stopping Handoff advertising

    25/12/14 20:24:39,398 sharingd[217]: 20:24:39.397 : Stopping Handoff advertising

    25/12/14 20:24:48,882 sharingd[217]: 20:24:48.882 : Stopping Handoff advertising

    25/12/14 20:24:55,061 sharingd[217]: 20:24:55.061 : Stopping Handoff advertising

    25/12/14 20:25:03,998 sharingd[217]: 20:25:03.997 : Stopping Handoff advertising

    25/12/14 20:25:07,174 sharingd[217]: 20:25:07.174 : Stopping Handoff advertising

    25/12/14 20:25:16,102 sharingd[217]: 20:25:16.101 : Stopping Handoff advertising

    25/12/14 20:25:24,654 sharingd[217]: 20:25:24.653 : Stopping Handoff advertising

    25/12/14 20:25:25,808 sharingd[217]: 20:25:25.807 : Stopping Handoff advertising

    25/12/14 20:25:27,812 sharingd[217]: 20:25:27.811 : Stopping Handoff advertising

    25/12/14 20:25:46,992 WindowServer[136]: disable_update_timeout: UI updates were forcibly disabled by application "Finder" for over 1.00 seconds. Server has re-enabled them.

    25/12/14 20:25:47,407 WindowServer[136]: common_reenable_update: UI updates were finally reenabled by application "Finder" after 1.43 seconds (server forcibly re-enabled them after 1.00 seconds)

    25/12/14 20:26:33,242 com.apple.xpc.launchd[1]: (com.apple.quicklook[549]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook

    25/12/14 20:26:37,466 Console[550]: Failed to connect (_consoleX) outlet from (NSApplication) to (ConsoleX): missing setter or instance variable

    25/12/14 20:33:01,687 ntpd[147]: drift PPM:8.914 -> 19.537

    25/12/14 20:33:53,555 com.apple.xpc.launchd[1]: (com.apple.PubSub.Agent[565]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.pubsub.ipc

     

  • by Linc Davis,

    Linc Davis Linc Davis Dec 25, 2014 12:04 PM in response to Tore
    Level 10 (208,005 points)
    Applications
    Dec 25, 2014 12:04 PM in response to Tore

    Please read this whole message before doing anything.

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

    Step 1

    The purpose of this step is to determine whether the problem is localized to your user account.

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

    Test while logged in as Guest. Same problem?

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

    Step 2

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Please take this step regardless of the results of Step 1.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • by Tore,

    Tore Tore Dec 26, 2014 9:53 AM in response to Linc Davis
    Level 1 (4 points)
    Dec 26, 2014 9:53 AM in response to Linc Davis

    Thanks Linc. hoping I've done all correctly i get these results

    As guest, same problem with Safari, e.g. 33 seconds to open a page that on the iPad2 takes 2,5 seconds.

    After restart normal and then logging in I note that it takes a very long time to settle down (e.g. Mail,  Excel and others not responding) then retried safari to same page as in guest, now took 25 seconds.

    Basically the problem with Safari is the same,  in safe mode, as guest and in normal  mode, the pages that take 2-5 secs to load on the iPad take anything from 25 - 38 secs on the mini. As to the exact time, it happens all the time. I have tried alternative wifi links, no change.

    I see that this pops up repeatedly, in spite of having deleted both aps.


    26/12/14 18:50:30,922 sharingd[225]: 18:50:30.922 : Stopping Handoff advertising

    26/12/14 18:50:33,109 sharingd[225]: 18:50:33.108 : Stopping Handoff advertising

    26/12/14 18:50:35,109 sharingd[225]: 18:50:35.109 : Stopping Handoff advertising

    26/12/14 18:50:36,055 com.apple.xpc.launchd[1]: (com.eltima.SyncMateService[1146]) Could not find and/or execute program specified by service: 149: Could not find a bundle of the given identifier through LaunchServices: com.eltima.SyncMateService

    26/12/14 18:50:36,056 com.apple.xpc.launchd[1]: (com.eltima.SyncMateService) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

    26/12/14 18:50:46,086 com.apple.xpc.launchd[1]: (com.eltima.SyncMateService[1147]) Could not find and/or execute program specified by service: 149: Could not find a bundle of the given identifier through LaunchServices: com.eltima.SyncMateService

    26/12/14 18:50:46,087 com.apple.xpc.launchd[1]: (com.eltima.SyncMateService) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

    26/12/14 18:50:56,114 com.apple.xpc.launchd[1]: (com.eltima.SyncMateService[1148]) Could not find and/or execute program specified by service: 149: Could not find a bundle of the given identifier through LaunchServices: com.eltima.SyncMateService

    26/12/14 18:50:56,115 com.apple.xpc.launchd[1]: (com.eltima.SyncMateService) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

  • by Allan Jones,

    Allan Jones Allan Jones Dec 26, 2014 10:08 AM in response to Tore
    Level 8 (35,242 points)
    iPad
    Dec 26, 2014 10:08 AM in response to Tore

    That strongly suggests to me that Eltima SyncMate is your problem. It would fall under either my #4 or #5 in my list of questions previously posted.

     

    Temporarily disable it and test--see if anything changes.

  • by Linc Davis,

    Linc Davis Linc Davis Dec 26, 2014 10:13 AM in response to Tore
    Level 10 (208,005 points)
    Applications
    Dec 26, 2014 10:13 AM in response to Tore

    Start up in Recovery mode. In the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. While in Recovery, you'll have no access to your saved bookmarks or passwords, so make a note of those before you begin, if they're needed for the test.

    Test. After testing, restart as usual and post the results.

  • by Tore,

    Tore Tore Dec 26, 2014 3:28 PM in response to Linc Davis
    Level 1 (4 points)
    Dec 26, 2014 3:28 PM in response to Linc Davis

    I have now removed Dropbox, SyncMate, Team viewer and Kies, I don’t know if I should dump LitlleSnitch as well. Safari is still using around 30 secs to open any page. Even logging out from this community takes at least 35 secs.

    I think I will simply have to reinstall the OS as nothing I have done up to now has changed anything. Maybe tomorrow.

    and thanks for helping

  • by Linc Davis,

    Linc Davis Linc Davis Dec 26, 2014 4:05 PM in response to Tore
    Level 10 (208,005 points)
    Applications
    Dec 26, 2014 4:05 PM in response to Tore
    I have now removed Dropbox, SyncMate, Team viewer and Kies

    I didn't suggest any of that. Did you carry out the test I suggested in my last comment?

  • by Tore,

    Tore Tore Dec 27, 2014 10:03 AM in response to Linc Davis
    Level 1 (4 points)
    Dec 27, 2014 10:03 AM in response to Linc Davis

    Hi Linc, yes I carried out the "recovery mode with fresh Safari" test and Safari still using around 30 secs to open any page. Even logging out from this community takes at least 35 secs, so I have now reinstalled Yosemite from recovery mode but Safari still takes her 30 seconds. She starts then pauses 5 secs continues then pauses say 28 secs before getting on with it to a total of 35 secs.

    I opened http://www.cebanatural.com/mobile/logoff.php/sessID/a08t6ml5jdtlvsk5fs070rameeei 98qt simultaneously in safari and Firefox and firefox opened within 4 second, safari 30.

    As Safari works fine on iPad I would like to be able to use it on the Mini. All network data is the same on both.

     

    PS first time I tried to post this I got this error message "User 'Grayn280' is banned from posting content" and couldn't post!!

  • by Lexiepex,

    Lexiepex Lexiepex Dec 27, 2014 11:11 AM in response to Tore
    Level 6 (10,507 points)
    Mac OS X
    Dec 27, 2014 11:11 AM in response to Tore

    Alan will confirm that at least Kies and Syncmate and maybe Eltima contributed to the issue.

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Dec 27, 2014 4:51 PM in response to Tore
    Level 10 (208,005 points)
    Applications
    Dec 27, 2014 4:51 PM in response to Tore

    None of the software installed on the computer has anything at all to do with the problem. That much is certain. If you connect to the router via Wi-Fi, please connect with Ethernet, turn off Wi-Fi, and test.

  • by Tore,

    Tore Tore Dec 28, 2014 2:09 AM in response to Linc Davis
    Level 1 (4 points)
    Dec 28, 2014 2:09 AM in response to Linc Davis

    Hi Linc, thank you. I moved the mini to the sitting room and connected ethernet, bingo AOK. I then dumped the wifi connection and set up a new one, retested and same old result , up to 30 secs again. so wifi is slower but why does the iPad work and not the latest Mini. I just don't understand. Ah well I will just have to drill holes through concrete walls and run a cable to the office, unless there is an alternative, I can't take the 30 sec. wait

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