HT203167: If you see an exclamation point next to your items in iTunes

Learn about If you see an exclamation point next to your items in iTunes
avalon5

Q: Purchased Item aren't showing up in iTunes under "purchased items"  They show up in "complete my album" as purchased songs but not in a way that let's me redownload them.  And purchased songs are constantly disappearing. What's up, what can I do?

Purchased songs are dissapearing.  When clicked on I get the message that they can't be located.  They are listed in itunes, sometimes even with the cover art.

The purchased songs list seems to be in a constant flux with almost no songs showing on the list, then several hundred, then they dissapear again.  I can find them in the "complete my album" listing, but not dowload them.  So iTunes knows in some way that I have purchased them.  But even then it will not let me repurchase them!!??  This is crazy and there seems to be no one to talk to or contact directly to get this resolved.  Can anyone help?

MacBook Pro, Mac OS X (10.7.4), Intel 2.66 GHz core i7

Posted on May 28, 2013 2:29 PM

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Q: Purchased Item aren't showing up in iTunes under "purchased items"  They show up in "complete my album" as purchased songs bu ... more

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  • by HACKINT0SH,

    HACKINT0SH HACKINT0SH May 29, 2013 7:08 PM in response to avalon5
    Level 5 (5,774 points)
    iLife
    May 29, 2013 7:08 PM in response to avalon5

    What you're saying doesn't make much sense. This is how you grab them:

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

              http://support.apple.com/kb/HT2519

  • by avalon5,

    avalon5 avalon5 May 29, 2013 9:21 PM in response to HACKINT0SH
    Level 1 (0 points)
    May 29, 2013 9:21 PM in response to HACKINT0SH

    You are quite correct.  It doesn't make sense.  The song listing is there in iTunes.  When an attempt is made to play it there is a message that says the "original files cannot be found'.  I dig into my iTunes media folder and find the subfolder for my particular song and within it the media is gone.  Gone?!  When I go to the iTunes store to redownload it, it doesn't even show that I ever even bought it using the established method of redownloading media. Yet, if I look under the "Complete my Album" section, the missing song shows up as "Purchased" in the song listing for the album it originally came from.  An example of this would be, "Tiny Dancer" from Elton John from his "Hits from the 70's and 80's" All the other tunes from that album are there and available for purchase and download, "Tiny Dancer" is listed as "Purchased" and cannot be accessed at all.  But it is not listed under "Purchased" items, "Not on this device." Go figure? 

     

    To make the mystery even greater: a few weeks ago there were only 14 (out of 840) of my purchased songs showing up in the iTunes store.  Now there are 140, still a fraction of my actual count.  I'm not manipulating the files, I haven't changed credit cards or method of purchase, changed my password,  I don't brouse ****, I don't visit white supremisist websites, I don't play games on this computer, I have the full suite of antivirus, malware and spyware software protecting my computer.  So I would say that I'm not doing anything even remotely damaging to my system.  I know how theorectically to redownload my media and in the past this has worked quite well.  But now it doesn't.  And again yes, it doesn't make any rational sense.  This is something unusual that is occuring.  Any insight would be welcome and appreciated?  I know that it is very likely user error, it always is, but I can't figure it out.  I've likely accidently or inadvertently changed a setting that is preventing me from seeing my full listing of purchased items.  The missing files on my computer are the greatest mystery. Why are they dissapearing?  I have no idea. 

  • by canvanoo,

    canvanoo canvanoo Dec 26, 2014 2:02 PM in response to avalon5
    Level 1 (0 points)
    Dec 26, 2014 2:02 PM in response to avalon5

    I'm having the same issue - did you ever get it resolved?

  • by glsmith7apple,

    glsmith7apple glsmith7apple Aug 19, 2016 10:12 PM in response to avalon5
    Level 1 (4 points)
    Aug 19, 2016 10:12 PM in response to avalon5

    Probably accidentally "hidden" files. To unhide and redownload, see here:

     

    https://support.apple.com/en-us/HT201322