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ProfGold

Q: My mouse is not scrolling text in MS Word. I have to use the scroll bar to the right of the document. Why?

My mouse is not scrolling text in MS Word documents. I ma forced to use the scroll bar to the right. The problem does not occur in Safari.

iPad (3rd gen) Wi-Fi, OS X Mountain Lion (10.8.2)

Posted on Dec 23, 2014 5:53 PM

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Q: My mouse is not scrolling text in MS Word. I have to use the scroll bar to the right of the document. Why?

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  • Helpful answers

  • by seventy one,Helpful

    seventy one seventy one Dec 23, 2014 11:16 PM in response to ProfGold
    Level 6 (15,140 points)
    Peripherals
    Dec 23, 2014 11:16 PM in response to ProfGold

    Have you recently upgraded to Yosemite (and not altered your profile which shows Mountain Lion)?   There are several reports of problems for a while after this upgrade.

    Have you updated word to its maximum (I believe that is 14.4.6, though I dont have word myself and I am not so acquainted with it.)

  • by rwalters611,Helpful

    rwalters611 rwalters611 Dec 24, 2014 9:45 PM in response to seventy one
    Level 1 (5 points)
    Dec 24, 2014 9:45 PM in response to seventy one

    I just started having the exact same problem on Dec 23 as well. I have updated to Yosemite too, but I was scrolling fine in word for days afterwards (I've had it for a little while already). Also not having the problem in any other windows (web browser, etc) and can't seem to find a problem therefore in system preferences. Help!

     

    Thanks and happy holidays,

    Rebecca

  • by ProfGold,Solvedanswer

    ProfGold ProfGold Dec 25, 2014 2:53 PM in response to ProfGold
    Level 1 (9 points)
    Desktops
    Dec 25, 2014 2:53 PM in response to ProfGold

    I have not had time over Christmas to do anything about this problem. Lo and behold, this morning the problem has disappeared. Is there a Father Xmas after all?

  • by socialoutkast99,

    socialoutkast99 socialoutkast99 Dec 26, 2014 9:26 PM in response to ProfGold
    Level 1 (0 points)
    Dec 26, 2014 9:26 PM in response to ProfGold

    I am having the same problem but I am unable to resolve it. My mouse will not scroll using my gestures when using MS Word 2008. Please help

     

    Side note , all updates have been completed and rebooting attempted.