-
All replies
-
Helpful answers
-
Dec 27, 2014 11:05 AM in response to sr4921by Allan Eckert,Which model of iMac?
What version of OS X is it running?
How much free space on disk drive?
-
Dec 27, 2014 11:32 AM in response to Allan Eckertby sr4921,i am not sure... the ball keeps spinning so i cant do or check anything
-
-
Dec 27, 2014 11:42 AM in response to Allan Eckertby sr4921,the imac is a standalone unit about 3 yrs old. i think i have OS8
-
Dec 27, 2014 11:45 AM in response to sr4921by Allan Eckert,Wrong. OS8 was available for Apple between 1997 and 1999.
-
Dec 27, 2014 11:47 AM in response to Allan Eckertby sr4921,ok....... maybe OS10 i guess. i never really paid that close of attention. i have 1tb as a hard drive
-
Dec 27, 2014 11:50 AM in response to sr4921by Allan Eckert,I suggest you download and install EtreCheck from http://etresoft.com/etrecheck
Run EtreCheck and publish report here
Allan
-
Dec 27, 2014 12:19 PM in response to Allan Eckertby sr4921,thanks, do you have a sujestion on how to stop the ball. i cant get to anything to start downloading. i cant get to finder either
-
Dec 27, 2014 12:27 PM in response to sr4921by Allan Eckert,Try a safe boot. The directions are at OS X: What is Safe Boot, Safe Mode? - Apple Support
-
Dec 27, 2014 5:27 PM in response to sr4921by a brody,Reboot the machine holding command and S.
Lookup the Darwin version reported on Startup. This will tell you what Mac OS X version you are running:
http://en.wikipedia.org/wiki/Darwin_(operating_system)
To get out of Darwin, type:
exit, followed by the return key.
Before we can do any troubleshooting you need to ensure the data is backed up. This is how to backup when you can't access your data:
https://discussions.apple.com/docs/DOC-1689
Note: you posted in the wrong forum for Mac OS X troubleshooting. Once you know your Mac OS X version, pick the right forum here:
https://discussions.apple.com/docs/DOC-2463
Some things which may slow your Mac down: