jgcosand

Q: I have $112.00 on my iTunes account.  I can purchase songs from the iTunes Store. When I try to do a in app purchase on Game of War it say cannot complete order. Cannot connect to iTunes Store.

Cannot complete in app purchase.

iPad 2, iOS 8.1.2, cannot complete in app purchase

Posted on Dec 26, 2014 1:04 AM

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Q: I have $112.00 on my iTunes account.  I can purchase songs from the iTunes Store. When I try to do a in app purchase on Game ... more

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  • by jeremy_v,Helpful

    jeremy_v jeremy_v Dec 27, 2014 12:21 PM in response to jgcosand
    Community Specialists
    Dec 27, 2014 12:21 PM in response to jgcosand

    Hi jgcosand,

     

    Thanks for participating in the Apple Support Communities.

     

    If you see a "Can't connect to the iTunes Store" message when trying to complete an In App Purchase, start with the troubleshooting steps in this article:

     

    Can't connect to the iTunes Store - Apple Support


    See the section called "Troubleshoot issues on an iPhone, iPad, or iPod touch."


    All the best,

     

    Jeremy

  • by jgcosand,Solvedanswer

    jgcosand jgcosand Dec 29, 2014 4:17 PM in response to jeremy_v
    Level 1 (4 points)
    Dec 29, 2014 4:17 PM in response to jeremy_v

    Thanks for the advice. I had already tried all of the things I could find in the support section. I had reset the settings and when that didnt work I also reset to new. Nothing worked. I finally got a live chat with support and they made the necessary fix from their end. I asked if it was anything I had done or a specific set of circumstances like a few different programs running, but the answer was no and no details given to me from their end. Thanks anyway.

  • by jeremy_v,

    jeremy_v jeremy_v Dec 30, 2014 2:29 PM in response to jgcosand
    Community Specialists
    Dec 30, 2014 2:29 PM in response to jgcosand

    Hi jgcosand, 

     

    Thank you for your reply. I'm happy to hear that the issue has been solved. 

     

    Best Regards,

     

    Jeremy