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All replies
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Helpful answers
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Dec 27, 2014 2:31 PM in response to shludingtonby jeremy_v,Hello shludington,
Thanks for contributing to the Apple Support Communities.
If you are hearing unexpected sounds from your headphones when they are plugged in to your iPhone, try these troubleshooting steps first:
You can fix most headset issues with a few steps. Try these first:
- Unplug the headset and clear any debris from the headset jack. Then plug it back in.
- Make sure the headset is plugged in all the way. If you’re using a case, remove it to make sure it’s not getting in the way.
- Check the headset cable, connector, remote, and earbuds for damage. Make sure they’re not blocked or dirty.
- Try using another headset. If the issue happens with the other headset, contact Apple Support for help. If the other headset works, contact the headset manufacturer.
- Try using a different iOS device with your headset. If the issue happens with the other iOS device, contact the headset manufacturer. For Apple headsets, contact Apple support.
From:
If your headset isn't working - Apple Support
All the best,
Jeremy
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Dec 27, 2014 4:06 PM in response to jeremy_vby shludington,Hi Jeremy
Thanks for the list -- I tried all of the suggestions then took the phone to the Genius Bar. The problem seems to be specific to the Samsung headphones. The volume control on the headphones doesn't communicate with the volume control on the iPhone. Do you know if there is a software fix for this bug?
Shludington
