shludington

Q: Pulsing sound from iPhone 4s with headphones

I hear a pulsing sound from my iPhone 4s when I connect my new headphones (fancy over-ear headphones).  The iPhone 5s does not make the same sound.  Has anyone else experienced this?  I have updated the software and tried rebooting but the problem persists.

iPhone 4S, iOS 8.1.2

Posted on Dec 26, 2014 5:10 AM

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Q: Pulsing sound from iPhone 4s with headphones

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  • by jeremy_v,

    jeremy_v jeremy_v Dec 27, 2014 2:31 PM in response to shludington
    Community Specialists
    Dec 27, 2014 2:31 PM in response to shludington

    Hello shludington,

     

    Thanks for contributing to the Apple Support Communities.

     

    If you are hearing unexpected sounds from your headphones when they are plugged in to your iPhone, try these troubleshooting steps first:

    You can fix most headset issues with a few steps. Try these first:

    1. Unplug the headset and clear any debris from the headset jack. Then plug it back in.
    2. Make sure the headset is plugged in all the way. If you’re using a case, remove it to make sure it’s not getting in the way.
    3. Check the headset cable, connector, remote, and earbuds for damage. Make sure they’re not blocked or dirty.
    4. Try using another headset. If the issue happens with the other headset, contact Apple Support for help. If the other headset works, contact the headset manufacturer.
    5. Try using a different iOS device with your headset. If the issue happens with the other iOS device, contact the headset manufacturer. For Apple headsets, contact Apple support.

    From:

     

    If your headset isn't working - Apple Support

     

    All the best,

     

    Jeremy

  • by shludington,

    shludington shludington Dec 27, 2014 4:06 PM in response to jeremy_v
    Level 1 (0 points)
    Dec 27, 2014 4:06 PM in response to jeremy_v

    Hi Jeremy

    Thanks for the list -- I tried all of the suggestions then took the phone to the Genius Bar. The problem seems to be specific to the Samsung headphones.  The volume control on the headphones doesn't communicate with the volume control on the iPhone.  Do you know if there is a software fix for this bug?

    Shludington