Yerbolat

Q: eu_eng_purchase_validation@apple.com

Hello.

 

 

Case 63****948

I have a problem with activation my iPhone 5с. I have bought the iPhone in a shop 7 month ago and update iOS 7.1 yesterday. After update iPhone has an activation screen and asks previous owner’s Apple ID and Password. I don’t know Apple ID and Password; I haven’t communication with him. I can not use my iPhone 2 days. I am so disappointed this situation. Can you help me to disable this function, please?

 

 

Model of my iPhone is A1532 and IMEI is ***** I attach photos of the box and the sales receipt.

 

 

Best Regards,

I have approblem.

 

<Edited By Host>

Posted on Jul 4, 2014 8:49 AM

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Q: eu_eng_purchase_validation@apple.com

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  • by stevejobsfan0123,

    stevejobsfan0123 stevejobsfan0123 Jul 4, 2014 8:48 AM in response to Yerbolat
    Level 8 (43,760 points)
    iPhone
    Jul 4, 2014 8:48 AM in response to Yerbolat

    There is absolutely no way to activate it without the previous owner's Apple ID. Since that shop sold you a brick, see if you can get your money back, but it might be kind of hard 7 months later.

  • by dmitry-sakh,

    dmitry-sakh dmitry-sakh Nov 20, 2014 1:23 AM in response to Yerbolat
    Level 1 (0 points)
    Nov 20, 2014 1:23 AM in response to Yerbolat

    What is the new e-mail address?

  • by wegras,

    wegras wegras Nov 20, 2014 3:36 AM in response to Yerbolat
    Level 6 (15,184 points)
    Wireless
    Nov 20, 2014 3:36 AM in response to Yerbolat

    This is why you have an iBrick read this link

    Find My iPhone Activation Lock - Apple Support

  • by igorfromsokal,

    igorfromsokal igorfromsokal Dec 30, 2014 5:22 AM in response to stevejobsfan0123
    Level 1 (0 points)
    Dec 30, 2014 5:22 AM in response to stevejobsfan0123

    Dear APLE,

    Hello, I live in Ukraine in the city of Lviv. I am writing with hope that you can help me with this matter. I am asking for your help to unlock an phone 5 which I bought from Ebay and did not realize that it was blocked. Now that I paid for it and it is locked, I feel very frustrated and there is nothing much that I can do. It was suppose to be a Christmas gift which was meant to be for my wife. She also feels upset that I haven't checked it when buying. I am kindly asking for your understanding and help to unlock this phone. Info: ******* serial F2*****TTN     I repeatedly wrote to the company Tellus what was the phone to help me unlock the phone but they are not interested! Told apply to private companies silt to you! Help me please!   Because of the purchase ebey I lost money and the wife without the phone .........   what do i do?

    Sincerely,  My contact details Heroiv *******  ******** *******


    <Personal Information Edited by Host>

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Dec 30, 2014 5:22 AM in response to igorfromsokal
    Level 9 (58,929 points)
    iPhone
    Dec 30, 2014 5:22 AM in response to igorfromsokal

    igorfromsokal wrote:

     

    DI am writing with hope that you can help me with this matter. I am asking for your help to unlock an phone 5 which I bought from Ebay and did not realize that it was blocked.

    If you had read the rest of the thread to which you just posted, especially the link in the post just above yours, you would know that we cannot help you. Get your money back from eBay.

  • by igorfromsokal,

    igorfromsokal igorfromsokal Dec 30, 2014 6:01 AM in response to Meg St._Clair
    Level 1 (0 points)
    Dec 30, 2014 6:01 AM in response to Meg St._Clair

    Hi again Aple! Sorry, but I do not demand money back, I want to unlock the phone to be able to use it, please help me to remove activation, with best wishes and respect to you and company Aple,Marry Christmas and a Happy New year!

  • by wegras,

    wegras wegras Dec 30, 2014 6:27 AM in response to igorfromsokal
    Level 6 (15,184 points)
    Wireless
    Dec 30, 2014 6:27 AM in response to igorfromsokal

    WE are NOT APPLE

    This a used to user technical support cummunity

    There are ONLY other users here Yopu CANNOT break activation lock you have purchased a brick

    File a claim on eBay

  • by imobl,

    imobl imobl Dec 30, 2014 6:29 AM in response to igorfromsokal
    Level 5 (6,968 points)
    iPhone
    Dec 30, 2014 6:29 AM in response to igorfromsokal

    Apple cannot unlock an iPhone that is Activation Locked - only the person

    who set the lock can remove it. Do as Meg St._Clair suggested - start a claim

    with eBay to get your money back.

     

    FYI: you are not speaking with Apple here, but just your fellow users in a forum

    to provide technical assistance.

     

    There is no workaround for Activation Lock.

     

    iCloud: Find My iPhone Activation Lock in iOS 7 & later

    http://support.apple.com/kb/HT5818?viewlocale=en_US&locale=en_US

     

    http://support.apple.com/kb/TS4515

  • by VrumVrum,

    VrumVrum VrumVrum Jan 26, 2015 9:59 AM in response to imobl
    Level 1 (0 points)
    Jan 26, 2015 9:59 AM in response to imobl

    Здравствуйте, у меня возникла проблема, недавно обновлял IOS 7, до IOS 8, ​​после он запросил у меня пароль от ICloud, но я не помню его.Как восстановить, мой телефон? Имеются чеки и коробка. При этом много раз пытался вспомнить пароль, но без успешно, я не имею ни адреса электронной почты, ни ответов на контрольные вопросы, но помню ID. Есть ли способ восстановить его?

  • by Chris CA,

    Chris CA Chris CA Jan 26, 2015 10:00 AM in response to VrumVrum
    Level 9 (79,538 points)
    iPhone
    Jan 26, 2015 10:00 AM in response to VrumVrum
  • by Patriotniket,

    Patriotniket Patriotniket Mar 10, 2015 5:36 PM in response to Yerbolat
    Level 1 (0 points)
    Mar 10, 2015 5:36 PM in response to Yerbolat

    Hello.

    Case 1********.

    I have a problem with activation my iPhone 4S. I have bought the iPhone in a shop one week ago and update iOS 7.0.4 yesterday. After update iPhone has an activation screen and asks previous owner’s Apple ID and Password. I don’t know Apple ID and Password; I haven’t communication with him. I can not use my iPhone 2 days. I am so disappointed this situation. Can you help me to disable this function, please?

    Serial No of my iPhone is C8***********ML6 and IMEI is 01**********633. I attach photos of the box and the sales receipt.

    Best Regards,
    I have approblem.

     

    <Personal Information Edited by Host>

  • by Chris CA,

    Chris CA Chris CA Mar 10, 2015 5:35 PM in response to Patriotniket
    Level 9 (79,538 points)
    iPhone
    Mar 10, 2015 5:35 PM in response to Patriotniket

    Patriotniket wrote:

    I have a problem with activation my iPhone 4S. I have bought the iPhone in a shop one week ago and update iOS 7.0.4 yesterday. After update iPhone has an activation screen and asks previous owner’s Apple ID and Password. I don’t know Apple ID and Password; I haven’t communication with him. I can not use my iPhone 2 days. I am so disappointed this situation. Can you help me to disable this function, please?

    Take it back to the shop and get a refund.

    Apple cannot help you unlock it.

     

    and it looks like you purchased it 5 months ago...

  • by Patriotniket,

    Patriotniket Patriotniket Mar 10, 2015 5:43 PM in response to Chris CA
    Level 1 (0 points)
    Mar 10, 2015 5:43 PM in response to Chris CA

    Sal back ... I can not live in Moldova but the phone was bought from Russia

    ... Do something please? ((среда, 11 марта 2015 г. пользователь Apple

    Support Communities Updates написал:

     

                     Apple Support Communities       *Chris CA

    <https://discussions.apple.com/people/Chris+CA?ac_cid=tw123456>* has

    posted in the iPhone Hardware community.

    eu_eng_purchase_validation@apple.com

    <https://discussions.apple.com/message/27798993?ac_cid=tw123456#27798993>

    >

  • by Chris CA,

    Chris CA Chris CA Mar 10, 2015 5:57 PM in response to Patriotniket
    Level 9 (79,538 points)
    iPhone
    Mar 10, 2015 5:57 PM in response to Patriotniket

    Patriotniket wrote:

    Sal back ... I can not live in Moldova but the phone was bought from Russia

    There is nothing anyone can do.

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