Q: Synching Problem with Itunes

HI,

My ipad would synch fine with itunes, but since I've updated my iOS I get the message that I now need a later version of iTunes.I'm running itunes 11.1.2.32 on Windows 8. I've checked and the mobile device driver is present and OK, but running a diagnostics it will not recognise that my iPad is connected. I have tried updating to ITunes 12 but keep getting 'unexpected error' messages and it will not download even in administrator mode.

Posted on Dec 30, 2014 6:07 AM

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by Jason L,

Jason L Dec 31, 2014 9:22 AM in response to ScoobieDoobyDoo
Community Specialists

Dec 31, 2014 9:22 AM in response to ScoobieDoobyDoo

Howdy ScoobieDoobyDoo,

It sounds like there’s an issue downloading and installing iTunes on your PC, which is preventing you from using iTunes to sync your iPad.
This article provides a lot of great information that should help you resolve the issue downloading the latest version of iTunes on your PC:
iTunes: Downloading iTunes for Windows using Internet Explorer - Apple Support

And, if you run into an issue installing the latest version of iTunes after successfully downloading it, take a look at the iTunes installation troubleshooting suggestions in the article below.
Issues installing iTunes for Windows - Apple Support

Cheers,
-Jason
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