HT201371: Use Touch ID on iPhone and iPad

Learn about Use Touch ID on iPhone and iPad
jimnelson11

Q: my touch id stopped  working

My touch id has stopped working. It does not recognize my finger print.

iPhone 6

Posted on Dec 30, 2014 8:31 AM

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Q: my touch id stopped  working

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  • by Ralph9430,

    Ralph9430 Ralph9430 Dec 30, 2014 8:35 AM in response to jimnelson11
    Level 6 (18,171 points)
    Dec 30, 2014 8:35 AM in response to jimnelson11

    First try a reset of your iPhone. Press and hold both the Home button and the Sleep/Wake button continuously until the Apple logo appears. Then release the button and let the device restart. You will not lose data doing this. It's like a computer reboot.

     

    If that didn't correct the problem try deleting the fingerprints you have set and then create new ones. Use the Settings app for this.

    Settings > Touch ID and Passcode