tiresandals

Q: Apple TV can't see Wifi Network FD199LL/A

Apple TV can't see Wifi Network FD199LL/A

 

 

I have a 3rd Gen Apple TV. I have been using it for some time connected by Ethernet. I tried connecting via WiFi and it can't see the network. I have a Linksys e3200 dual band router connecting my mac mini and iphone, both of which work on the network.

 

 

Have tried:

1. temporarily turning off security (WPA2)

2. restart Apple TV

3. restart router

4. update Apple TV - now on current firmware

5. update router - now also on current firmware

6. restarted again several times. tried connecting other things to the network such as a laptop and another iphone.

 

 

I am stumped. Apple Care is expired by 3 months.

AppleTV 2, iOS 7.1.2

Posted on Sep 9, 2014 11:51 AM

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Q: Apple TV can't see Wifi Network FD199LL/A

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  • by Loner T,

    Loner T Loner T Sep 9, 2014 12:09 PM in response to tiresandals
    Level 7 (24,307 points)
    Safari
    Sep 9, 2014 12:09 PM in response to tiresandals

    I have seen issues when switching from Ethernet to WiFi and reverse where ATV2/3 gets stuck with a specific interface. With ATV3  turned on, if you remove the ethernet cable, do you see the WiFi interface come up?

     

    You may want to look at - Apple TV: Switching between wired and wireless networks as well.

  • by tiresandals,

    tiresandals tiresandals Sep 9, 2014 2:40 PM in response to Loner T
    Level 1 (0 points)
    Sep 9, 2014 2:40 PM in response to Loner T

    I tried plugging into Ethernet and then unplugging a couple of times. Wifi network still wasn't found.

     

    I'll read your link thank you for your help.

  • by tiresandals,

    tiresandals tiresandals Sep 9, 2014 2:45 PM in response to tiresandals
    Level 1 (0 points)
    Sep 9, 2014 2:45 PM in response to tiresandals

    The support link said I would see a list of networks.... I still don't.

     

    I checked with my laptop again and I see 3 networks - 2 of mine, one at 5ghz N, one at 2.4ghz N, and a neighbors network.

     

    I don't see any of these from my apple TV.

     

    Should I bite the bullet for an apple care extension for $20? Is that just support or would they replace the Apple TV if there is a hardware problem?

  • by Loner T,

    Loner T Loner T Sep 9, 2014 3:58 PM in response to tiresandals
    Level 7 (24,307 points)
    Safari
    Sep 9, 2014 3:58 PM in response to tiresandals

    Please see - Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections

     

    Another option is to use a MicroUSB-to-USB cable, connect it to iTunes and reset to Factory defaults and try connecting it to WiFi first. You will lose all your settings, if you use this method.

  • by tiresandals,

    tiresandals tiresandals Sep 9, 2014 4:47 PM in response to Loner T
    Level 1 (0 points)
    Sep 9, 2014 4:47 PM in response to Loner T

    I had already tried resetting the Apple TV using the Ethernet. I tried the iTunes way aswell using the microUSB cable. BTW, the iTunes way was faster.

     

    Same problems though. It works with Ethernet, but can't see the Wifi.

     

    Thanks for offering another suggestion, but I think we'll need to try something else. Any other ideas?

  • by jminhudson,

    jminhudson jminhudson Sep 25, 2014 10:41 AM in response to tiresandals
    Level 1 (5 points)
    Sep 25, 2014 10:41 AM in response to tiresandals

    I have the exact same problem here. 

    Apple TV was connected with Ethernet cable when it lost connection.

    Now, after iTunes (micro USB) factory reset, still unable to see wifi, the Wifi option is simply not appearing in settings.

    I can however "see" the Apple TV when I look at my Airport Utility, it is listed as a wireless client, it even has an assigned IP address in the range supplied by my router (10.0.1.7)???


    Were you able to solve your issue tiresandals?

    Any ideas?

  • by Loner T,

    Loner T Loner T Sep 25, 2014 2:10 PM in response to jminhudson
    Level 7 (24,307 points)
    Safari
    Sep 25, 2014 2:10 PM in response to jminhudson

    It may be listed in the router due to the lease duration of the DHCP lease. Can you plug-in the ethernet cable and see if that works? If yes, remove the ethernet cable and test if WiFi comes up.

  • by jminhudson,

    jminhudson jminhudson Sep 25, 2014 4:23 PM in response to Loner T
    Level 1 (5 points)
    Sep 25, 2014 4:23 PM in response to Loner T

    Thanks for the reply Loner T.

    First time on that wifi network, it is actually my friend's ATV... The Airport immediately saw it, assigned an IP address to it, I can even ping it from my mac and it responds on that address.

    When I go to the ATV settings (on my Television) It doesn't show the wifi network at all.  It stays stuck on a self assigned IP 169.254.xxx.xxx for the Ethernet interface.

     

    Plugging the Ethernet cable in the router doesn't change anything, even after restart or re-initialize?

    The ATV worked fine for 2.5 years, it just lost network one day and that's it...  Funny that the router can see it though?

  • by Loner T,

    Loner T Loner T Sep 25, 2014 5:23 PM in response to jminhudson
    Level 7 (24,307 points)
    Safari
    Sep 25, 2014 5:23 PM in response to jminhudson

    Can you assign a Static IP to the ATV? I have had issues, where making it manual, and then switching it back can cause it to restart the DHCP client, which services both the WiFi and Ethernet interface.

  • by jminhudson,

    jminhudson jminhudson Sep 26, 2014 7:18 AM in response to Loner T
    Level 1 (5 points)
    Sep 26, 2014 7:18 AM in response to Loner T

    Hi Loner T,

     

    Thanks for the suggestions, I did that again this morning, giving the ATV manual IP (within my subnet), also configured manually router address (10.0.1.1) and DNS; address was set within ATV but not communicating to the local net, probably the Ethernet interface is toast...

    Which would explain why it suddently stopped working (it was originally connected via Ethernet)

     

    I also tried alternating from manual to Automatic as you suggested but didn't do anything either.

     

    I did check the Ethernet port on the router with my Macbook Pro to make sure it was functional...

     

    I guess all I would need to do is to make the ATV switch back to WiFi interface which obviously works since I can ping it but I just can't do this... ATV Bricked on Ethernet...

     

    Any more ideas most welcomed ?

  • by Loner T,

    Loner T Loner T Sep 26, 2014 7:40 AM in response to jminhudson
    Level 7 (24,307 points)
    Safari
    Sep 26, 2014 7:40 AM in response to jminhudson

    If you have an Apple store close by, you may want to take it in for free diagnostics, where they have more tools.

  • by jminhudson,

    jminhudson jminhudson Sep 28, 2014 9:37 AM in response to Loner T
    Level 1 (5 points)
    Sep 28, 2014 9:37 AM in response to Loner T

    Yep, my thinking too... Thanks!

  • by JonPearceTV,

    JonPearceTV JonPearceTV Dec 30, 2014 11:11 AM in response to Loner T
    Level 1 (0 points)
    Dec 30, 2014 11:11 AM in response to Loner T

    Hi Loner T

     

    I have had a similar problem today with all our mac devices suddenly losing internet connection through my router. The phones and iPads fixed themselves after some restarts and I fixed the MacBooks by "renewing the DHCP lease" in the network settings - but the Apple TV has lost its connection to the internet - by ethernet or wifi - I can airplay to it from the macbook so its on the network but it won't connect to internet…any ideas on how I can renew the DHCP lease on the apple TV?

     

    thanks

     

    JPTV

  • by Loner T,

    Loner T Loner T Dec 30, 2014 5:28 PM in response to JonPearceTV
    Level 7 (24,307 points)
    Safari
    Dec 30, 2014 5:28 PM in response to JonPearceTV

    One suggestion is to manually configure an IP which is unused on your local LAN and a DNS server. You can also use a public DNS server like Google's DNS at 8.8.8.8 directly rather than pointing to your router.

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