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All replies
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Helpful answers
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Jul 14, 2014 5:11 PM in response to dawgpawby greg sahli,Don't ignore the possibility the printer has failed. Do you have another computer to test with?
Try resetting the router - power off 15 secs , then back on. Then Add the printer in Print & Scan.
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Jul 14, 2014 5:20 PM in response to dawgpawby 213JB,Seems like you did a lot of good troubleshooting.
Have you tried printing via usb if applicable?
You could also try renaming your wifi connection.
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Jul 14, 2014 5:43 PM in response to dawgpawby Ozcanuck,I had the same thing...the Mac kept looking for an old IP address for the HP wireless printer ( I have installed a new router and the IP for the printer had changed).
I tried many ways to connect ( it worked fine in Windows!!!!!!) and finally installed the printer again as a new printer, using the new IP address rather than printer name. Now it works. Very strange. I had to rename the printer from the IP address to something more suitable after connection.
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Jul 18, 2014 1:38 AM in response to dawgpawby SergScout,I have the same problem with HP Photosmart 7510. It worked fine until OS X 10.9.4 update. Now OS X can see the printer connected by wi-fi OR by USB, but cannot communicate to it. I tried everything - deinstallation of all HP drivers, repairing permissions, resetting print system, rebootin gcomputer, router and priner - nothing works. From another mac with OS X 10.8 everything works fine.
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Jul 18, 2014 4:38 AM in response to SergScoutby greg sahli,It will help everyone if you report this on Apple feedback:
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Jul 18, 2014 7:15 AM in response to dawgpawby dawgpaw,I have tried every type of reset I can think of at this point.
The printer is working because it works with my home computer. However, my home printer was not picked up by the troubled computer, as well.
Deleted and reinstalled the printer software, as suggested by HP. Nothing.
Tried to rename everything and find the printer through the IP address. Nothing.
I am connected through USB, which isn't a problem, but I am only worried that the poor communication is indicative of a larger problem that will come back to bite me if I don't fix it now.
I will continue to troubleshoot and update this post if I find anything.
Your assistance so far is greatly appreciated.
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Jul 18, 2014 2:45 PM in response to dawgpawby Eric Root,If you have the printers IP address open Terminal applications/Utilities and at the prompt type: ping {printerIP}. You will get a reply or failure.
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Dec 30, 2014 12:25 PM in response to dawgpawby PecosJackson,I am having all the same problems as you. My Canon MX410 connected wirelessly worked fine yesterday and doesn't today. Message says printer is not connected. Have tried all the things you did to no avail. Deleted printer to try and re-add and now the add printer dialog box is empty. Running OS Yosemite 10.10.1 on MacBook Pro. My wife has the same computer running OS-X 10.6.8 and can print just fine from the same printer. Problem seems to be with my Mac recognizing the printer. The only thing I have different than my wife's computer is the newer OS and I am running Windows 7 via Parallels. Strange that one day it works and the next it doesn't when I made no changes to the system. Did you ever find a solution to your problem? Appreciate any help. Thanks.
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Jan 11, 2015 8:48 AM in response to PecosJacksonby Rotorblade,I just typed a letter and printed a copy successfully with my Epson SX535WD.
I read it through, decided to make some changes and then tried to print it again - NADA!!
Mac says the printer is not connected.
This is ridiculous, the period in between was about 5 minutes and now, there's no printer!!
Any ideas??
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Sep 10, 2015 4:54 AM in response to Rotorbladeby Eddie_Iguana,do you have it working now?
Is your wifi network on 2.4ghz?
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May 26, 2016 5:50 AM in response to dawgpawby Rachel J A,TEMPORARY SOLUTION FOUND!! The same thing happened with my Macbook Pro and HP Officejet PRO 8620. It used to print and connect fine. Everyone else's computers on the wireless network still print with no problems. Just mine sends it to the Print Queue but never prints. Says "Cannot locate printer." I did find a way to print though as a temporary fix. I use the options on the Printer control panel located right on the printer itself and have it print a test report of its settings. Once it prints the reports, my job in the queue always prints right after. I know it's a waste of ink and paper and time to do this step each time to print, but it gets the job done in a pinch. Sometimes we just need it to print and it's worth the extra step. Still searching for the long term resolution! Good luck.
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May 26, 2016 6:14 AM in response to Rachel J Aby Rachel J A,RESOLVED! I went into System Preferences>Printers and Scanners. Then in the list of Printers, I right-clicked and chose "Reset Printing System..." It warns you will lose all the printers and Queues. I selected ok and reset it. Keep in mind this will remove ALL PRINTERS, not just the one you are having trouble with. I had multiple printers set up for work and home. I have to add each one back. (I think you can simply delete the one printer as well, but I didn't seem to have luck with that option fixing my problem.) After the reset, I used the printer's control panel to print a network configuration page to verify it was properly configured to my wireless network, which it was. I then added the printer again using the plus sign button at the bottom of the Printers and Scanners screen, and waited for it to detect the wireless printer on its own. It took a little while to detect it. Clicked ok and added it with no problem. Clicked print on a document and there it printed instantly. Now I am back up and running permanently. No need to load by IP address or use any driver installation. It did it all with one click.
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