dawgpaw

Q: Mac cannot locate wireless printer

Mac: 2.7 GHz Intel Core i5

Version: 10.9.4

Printer: HP Photosmart 7520

 

Wireless printer was working fine yesterday. Today it will not print and says it cannot locate printer.

 

Restarted computer and printer, but nothing.

 

I could still see my printer in the Printers & Scanners section at this time. However, I reset my printing system, which deleted the printer. When I went to add the printer again, it could not be identified on the network.

 

I then checked my printer and computer network settings. They are on the same network, but the printer does not come up in the "Default" selection area. When I try to enter the printer's IP address manually, that does not work either.

 

I feel like I've exhausted all my knowledge, so any input on making these two machines communicate again would be great.

 

Thanks,

 

Marty

Posted on Jul 14, 2014 12:41 PM

Close

Q: Mac cannot locate wireless printer

  • All replies
  • Helpful answers

Page 1 Next
  • by greg sahli,

    greg sahli greg sahli Jul 14, 2014 5:11 PM in response to dawgpaw
    Level 7 (25,395 points)
    Jul 14, 2014 5:11 PM in response to dawgpaw

    Don't ignore the possibility the printer has failed. Do you have another computer to test with?

    Try resetting the router - power off 15 secs , then back on. Then Add the printer in Print & Scan.

  • by 213JB,

    213JB 213JB Jul 14, 2014 5:20 PM in response to dawgpaw
    Level 2 (380 points)
    Jul 14, 2014 5:20 PM in response to dawgpaw

    Seems like you did a lot of good troubleshooting.

     

    Have you tried printing via usb if applicable?

     

    You could also try renaming your wifi connection.

    OS X: Connecting a Wi-Fi printer to your Wi-Fi network

  • by Ozcanuck,

    Ozcanuck Ozcanuck Jul 14, 2014 5:43 PM in response to dawgpaw
    Level 1 (0 points)
    Jul 14, 2014 5:43 PM in response to dawgpaw

    I had the same thing...the Mac kept looking for an old IP address for the HP wireless printer ( I have installed a new router and the IP for the printer had changed).

    I tried many ways to connect ( it worked fine in Windows!!!!!!) and finally installed the printer again as a new printer, using the new IP address rather than printer name. Now it works. Very strange. I had to rename the printer from the IP address to something more suitable after connection.

  • by SergScout,

    SergScout SergScout Jul 18, 2014 1:38 AM in response to dawgpaw
    Level 1 (0 points)
    Jul 18, 2014 1:38 AM in response to dawgpaw

    I have the same problem with HP Photosmart 7510. It worked fine until OS X 10.9.4 update. Now OS X can see the printer connected by wi-fi OR by USB, but cannot communicate to it. I tried everything - deinstallation of all HP drivers, repairing permissions, resetting print system, rebootin gcomputer, router and priner - nothing works. From another mac with OS X 10.8 everything works fine.

  • by greg sahli,

    greg sahli greg sahli Jul 18, 2014 4:38 AM in response to SergScout
    Level 7 (25,395 points)
    Jul 18, 2014 4:38 AM in response to SergScout

    It will help everyone if you report this on Apple feedback:

    http://apple.com/feedback

  • by dawgpaw,

    dawgpaw dawgpaw Jul 18, 2014 7:15 AM in response to dawgpaw
    Level 1 (1 points)
    Jul 18, 2014 7:15 AM in response to dawgpaw

    I have tried every type of reset I can think of at this point.

     

    The printer is working because it works with my home computer. However, my home printer was not picked up by the troubled computer, as well.

     

    Deleted and reinstalled the printer software, as suggested by HP. Nothing.

     

    Tried to rename everything and find the printer through the IP address. Nothing.

     

    I am connected through USB, which isn't a problem, but I am only worried that the poor communication is indicative of a larger problem that will come back to bite me if I don't fix it now.

     

    I will continue to troubleshoot and update this post if I find anything.

     

    Your assistance so far is greatly appreciated.

  • by Eric Root,

    Eric Root Eric Root Jul 18, 2014 2:45 PM in response to dawgpaw
    Level 9 (69,640 points)
    iTunes
    Jul 18, 2014 2:45 PM in response to dawgpaw

    If you have the printers IP address open Terminal applications/Utilities and at the prompt type: ping {printerIP}. You will get a reply or failure.


  • by PecosJackson,

    PecosJackson PecosJackson Dec 30, 2014 12:25 PM in response to dawgpaw
    Level 1 (0 points)
    Dec 30, 2014 12:25 PM in response to dawgpaw

    I am having all the same problems as you.  My Canon MX410 connected wirelessly worked fine yesterday and doesn't today.  Message says printer is not connected.  Have tried all the things you did to no avail.  Deleted printer to try and re-add and now the add printer dialog box is empty.   Running OS Yosemite 10.10.1 on MacBook Pro.  My wife has the same computer running OS-X 10.6.8 and can print just fine from the same printer.  Problem seems to be with my Mac recognizing the printer.  The only thing I have different than my wife's computer is the newer OS and I am running Windows 7 via Parallels.  Strange that one day it works and the next it doesn't when I made no changes to the system.  Did you ever find a solution to your problem?  Appreciate any help.  Thanks.

  • by Rotorblade,

    Rotorblade Rotorblade Jan 11, 2015 8:48 AM in response to PecosJackson
    Level 1 (0 points)
    Jan 11, 2015 8:48 AM in response to PecosJackson

    I just typed a letter and printed a copy successfully with my Epson SX535WD.

    I read it through, decided to make some changes and then tried to print it again - NADA!!

    Mac says the printer is not connected.

    This is ridiculous, the period in between was about 5 minutes and now, there's no printer!!

    Any ideas??

  • by Eddie_Iguana,

    Eddie_Iguana Eddie_Iguana Sep 10, 2015 4:54 AM in response to Rotorblade
    Level 1 (0 points)
    Sep 10, 2015 4:54 AM in response to Rotorblade

    do you have it working now?

     

    Is your wifi network on 2.4ghz?

  • by Rachel J A,

    Rachel J A Rachel J A May 26, 2016 5:50 AM in response to dawgpaw
    Level 1 (4 points)
    May 26, 2016 5:50 AM in response to dawgpaw

    TEMPORARY SOLUTION FOUND!!  The same thing happened with my Macbook Pro and HP Officejet PRO 8620. It used to print and connect fine. Everyone else's computers on the wireless network still print with no problems. Just mine sends it to the Print Queue but never prints. Says "Cannot locate printer."  I did find a way to print though as a temporary fix. I use the options on the Printer control panel located right on the printer itself and have it print a test report of its settings. Once it prints the reports, my job in the queue always prints right after. I know it's a waste of ink and paper and time to do this step each time to print, but it gets the job done in a pinch. Sometimes we just need it to print and it's worth the extra step. Still searching for the long term resolution!   Good luck.

  • by Rachel J A,

    Rachel J A Rachel J A May 26, 2016 6:14 AM in response to Rachel J A
    Level 1 (4 points)
    May 26, 2016 6:14 AM in response to Rachel J A

    RESOLVED! I went into System Preferences>Printers and Scanners. Then in the list of Printers, I right-clicked and chose "Reset Printing System..." It warns you will lose all the printers and Queues. I selected ok and reset it. Keep in mind this will remove ALL PRINTERS, not just the one you are having trouble with. I had multiple printers set up for work and home. I have to add each one back. (I think you can simply delete the one printer as well, but I didn't seem to have luck with that option fixing my problem.) After the reset, I used the printer's control panel to print a network configuration page to verify it was properly configured to my wireless network, which it was.  I then added the printer again using the plus sign button at the bottom of the Printers and Scanners screen, and waited for it to detect the wireless printer on its own. It took a little while to detect it. Clicked ok and added it with no problem. Clicked print on a document and there it printed instantly. Now I am back up and running permanently.  No need to load by IP address or use any driver installation. It did it all with one click.

  • by alawsonshoots,

    alawsonshoots alawsonshoots Jun 2, 2016 7:48 AM in response to Rachel J A
    Level 1 (4 points)
    Jun 2, 2016 7:48 AM in response to Rachel J A

    Thanks, worked like a charm.

  • by gft103,

    gft103 gft103 Jun 11, 2016 3:02 AM in response to Rachel J A
    Level 1 (4 points)
    Jun 11, 2016 3:02 AM in response to Rachel J A

    Thanks!  This worked for me as well.

Page 1 Next