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ltrippi

Q: 5S iPhone issues with iCloud backup not completing and iCloud upgrading continuously spinning.

iPhone 5S is continuing to upgrade spinning continuously without completing and the Backup is failing with each attempt.

Posted on Dec 30, 2014 5:10 PM

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Q: 5S iPhone issues with iCloud backup not completing and iCloud upgrading continuously spinning.

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 30, 2014 5:12 PM in response to ltrippi
    Level 10 (103,375 points)
    Apple TV
    Dec 30, 2014 5:12 PM in response to ltrippi

    Welcome to the Apple Community.

     

    You might try a forced shutdown to begin with, hold down the top and home buttons together until the device shuts down, then restart it.

     

    First check that your device is correctly connected to the wifi/internet (settings > wifi)

     

    If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.

     

    If this doesn't help, try turning off some items for back up in a pattern to try to establish if your problem is being caused by specific data on your device.

     

    Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.

     

    More about iCloud v iTunes Back Up