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All replies
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Helpful answers
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Dec 31, 2014 7:57 AM in response to pieterkampby rkaufmann87,Please post an EtreCheck report of your system, once you do we can look for obvious problems. You may find it by clicking http://www.etresoft.com/etrecheck
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Dec 31, 2014 8:03 AM in response to rkaufmann87by pieterkamp,EtreCheck version: 2.1.5 (108)
Report generated 31 december 2014 17:00:16 CET
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
iMac (27-inch, Mid 2011) (Verified)
iMac - model: iMac12,2
1 3.4 GHz Intel Core i7 CPU: 4-core
20 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1333 MHz ok
BANK 1/DIMM0
8 GB DDR3 1333 MHz ok
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
AMD Radeon HD 6970M - VRAM: 2048 MB
iMac 2560 x 1440
OS X 10.10.1 (14B25) - Uptime: 0:50:39
ST31000528AS disk1 : (1 TB)
EFI (disk1s1) <not mounted> : 210 MB
MAC HD (disk1s2) /Volumes/MAC HD : 999.86 GB (172.94 GB free)
APPLE SSD TS256C disk0 : (251 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 250.14 GB (209.48 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H
Apple, Inc. Keyboard Hub
Logitech USB-PS/2 Optical Mouse
Apple, Inc Apple Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
LaCie Rugged Mini USB 3.0 1,5 TB
EFI (disk2s1) <not mounted> : 210 MB
LaCie Mini (disk2s2) /Volumes/LaCie Mini : 1.50 TB (105.52 GB free)
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader
Apple Inc. thunderbolt_bus
/etc/hosts - Count: 20
Anywhere
/Applications/Toast 11 Titanium/Spin Doctor.app
[not loaded] com.hzsystems.terminus.driver (4) [Support]
/System/Library/Extensions
[not loaded] com.roxio.BluRaySupport (1.1.6) [Support]
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) [Support]
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[running] com.micromat.TechToolProAgent.plist [Support]
[running] com.micromat.TechToolProDaemon.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
None
SharePointBrowserPlugin: Version: 14.0.0 [Support]
QuickTime Plugin: Version: 7.7.3
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
TechTool Protection [Support]
Time Machine not configured!
5% WindowServer
0% fontd
0% AppleSpell
0% watchdogd
0% Google Chrome
236 MB Google Chrome
172 MB mds_stores
150 MB Google Chrome Helper
129 MB Finder
86 MB WindowServer
Virtual Memory Information: ℹ️
16.74 GB Free RAM
2.68 GB Active RAM
577 MB Inactive RAM
1.47 GB Wired RAM
1.83 GB Page-ins
0 B Page-outs
Dec 31, 2014, 04:10:16 PM Self test - passed
Dec 30, 2014, 05:17:38 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Unison_2014-12-30-171738_[reda cted].crash
Dec 30, 2014, 04:34:36 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Episode_2014-12-30-163436_[red acted].crash
Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeAssistant_2014-12-30-16 3435_[redacted].crash
Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeClientProxy_2014-12-30- 163435_[redacted].crash
Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeNode_2014-12-30-163435_ [redacted].crash
Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeIOServer_2014-12-30-163 435_[redacted].crash
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Dec 31, 2014 8:12 AM in response to pieterkampby justin-T,You might try switching off TechTool, it could be interfering with the startup process. You can do this via System Preferences>Users & Groups>Login Items. There may also be a way to temporarily disable techTool via the prefpane you should see when you open up System Preferences.
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Dec 31, 2014 8:45 AM in response to justin-Tby justin-T,I should also have noted that the three kernel extensions should be examined carefully, they appear to be incompatible, and it may well be that the failed attempts to launch them at startup is causing your problems. I would disable/remove those (follow maker's instructions) and restart.
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Jan 2, 2015 4:05 AM in response to justin-Tby pieterkamp,The TechTool is not running in the start up.
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Jan 2, 2015 4:08 AM in response to justin-Tby pieterkamp,i deleted the programs that gave problems and run another EtreCheck.
EtreCheck version: 2.1.5 (108)
Report generated 2 januari 2015 13:06:14 CET
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
iMac (27-inch, Mid 2011) (Verified)
iMac - model: iMac12,2
1 3.4 GHz Intel Core i7 CPU: 4-core
20 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1333 MHz ok
BANK 1/DIMM0
8 GB DDR3 1333 MHz ok
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
AMD Radeon HD 6970M - VRAM: 2048 MB
iMac 2560 x 1440
OS X 10.10.1 (14B25) - Uptime: 3:21:8
ST31000528AS disk1 : (1 TB)
EFI (disk1s1) <not mounted> : 210 MB
MAC HD (disk1s2) /Volumes/MAC HD : 999.86 GB (172.93 GB free)
APPLE SSD TS256C disk0 : (251 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 250.14 GB (207.63 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H
LaCie Rugged Mini USB 3.0 1,5 TB
EFI (disk2s1) <not mounted> : 210 MB
LaCie Mini (disk2s2) /Volumes/LaCie Mini : 1.50 TB (105.52 GB free)
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader
Apple Inc. FaceTime HD Camera (Built-in)
LaCie d2 Quadra USB 3.0 2 TB
EFI (disk3s1) <not mounted> : 210 MB
5 MovieTron RSDS (disk3s2) /Volumes/5 MovieTron RSDS : 2.00 TB (1.52 TB free)
Apple, Inc. Keyboard Hub
Logitech USB-PS/2 Optical Mouse
Apple, Inc Apple Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. thunderbolt_bus
/etc/hosts - Count: 20
Anywhere
/Applications/Toast 11 Titanium/Spin Doctor.app
[not loaded] com.hzsystems.terminus.driver (4) [Support]
/System/Library/Extensions
[not loaded] com.roxio.BluRaySupport (1.1.6) [Support]
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) [Support]
Problem System Launch Daemons: ℹ️
[failed] com.apple.security.syspolicy.plist [Details]
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[running] com.micromat.TechToolProAgent.plist [Support]
[running] com.micromat.TechToolProDaemon.plist [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
iTunesHelper Programma (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
SharePointBrowserPlugin: Version: 14.0.0 [Support]
QuickTime Plugin: Version: 7.7.3
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
TechTool Protection [Support]
Time Machine not configured!
9% WindowServer
4% Google Chrome
0% fontd
0% com.apple.WebKit.WebContent
0% AppleSpell
215 MB Google Chrome
193 MB mds_stores
193 MB Finder
150 MB softwareupdated
86 MB mds
Virtual Memory Information: ℹ️
3.60 GB Free RAM
6.63 GB Active RAM
9.74 GB Inactive RAM
1.50 GB Wired RAM
28.19 GB Page-ins
273 MB Page-outs
Jan 2, 2015, 09:45:45 AM Self test - passed
Dec 30, 2014, 05:17:38 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Unison_2014-12-30-171738_[reda cted].crash
Dec 30, 2014, 04:34:36 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Episode_2014-12-30-163436_[red acted].crash
Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeAssistant_2014-12-30-16 3435_[redacted].crash
Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeClientProxy_2014-12-30- 163435_[redacted].crash
Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeNode_2014-12-30-163435_ [redacted].crash
Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeIOServer_2014-12-30-163 435_[redacted].crash
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Jan 2, 2015 4:08 AM in response to Linc Davisby pieterkamp,I have no random fall outs of black screens, this only happens when i start up the computer in the morning.
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Jan 2, 2015 5:14 AM in response to pieterkampby justin-T,Same behavior this morning?
You still have all the Toast kernel extensions in there. I would strongly recommend uninstalling Toast using manufacturers instructions. Also check to see if you had the current version.
Try unplugging all peripherals befor you start in the morning, use Apple mouse as well if you have it, see if that makes a difference.
Also, I noticed you did a RAM upgrade, where did you buy the RAM? It doesn't seem to be behaving like a RAM issue (usually causes random kernel panics).
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Jan 2, 2015 6:00 AM in response to justin-Tby rkaufmann87,I would uninstall the TechTools app following the developers instructions and then re-test.
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Jan 6, 2015 12:25 AM in response to pieterkampby pieterkamp,I deleted everything you said, this morning 5 re-boots.
EtreCheck version: 2.1.5 (108)
Report generated 6 januari 2015 09:22:34 CET
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
iMac (27-inch, Mid 2011) (Verified)
iMac - model: iMac12,2
1 3.4 GHz Intel Core i7 CPU: 4-core
20 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1333 MHz ok
BANK 1/DIMM0
8 GB DDR3 1333 MHz ok
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
AMD Radeon HD 6970M - VRAM: 2048 MB
iMac 2560 x 1440
OS X 10.10.1 (14B25) - Uptime: 0:2:50
ST31000528AS disk1 : (1 TB)
EFI (disk1s1) <not mounted> : 210 MB
MAC HD (disk1s2) /Volumes/MAC HD : 999.86 GB (176.69 GB free)
APPLE SSD TS256C disk0 : (251 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 250.14 GB (202.54 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5690H
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Logitech USB-PS/2 Optical Mouse
Apple Inc. iPhone
Apple, Inc Apple Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
LaCie Rugged Mini USB 3.0 1,5 TB
EFI (disk3s1) <not mounted> : 210 MB
LaCie Mini (disk3s2) /Volumes/LaCie Mini : 1.50 TB (105.65 GB free)
LaCie LaCie Device 500,11 GB
disk2s1 (disk2s1) <not mounted> : 32 KB
Beeldschijf (disk2s3) /Volumes/Beeldschijf : 499.97 GB (10.20 GB free)
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Apple Inc. thunderbolt_bus
/etc/hosts - Count: 20
Anywhere
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) [Support]
[loaded] com.microsoft.office.licensing.helper.plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
iTunesHelper Programma (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
SharePointBrowserPlugin: Version: 14.0.0 [Support]
QuickTime Plugin: Version: 7.7.3
AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]
Default Browser: Version: 600 - SDK 10.10
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
TechTool Protection [Support]
Time Machine not configured!
13% Google Chrome
5% WindowServer
0% fontd
0% mds
0% mds_stores
258 MB Google Chrome Helper
172 MB Google Chrome
150 MB mds_stores
86 MB Finder
64 MB WindowServer
Virtual Memory Information: ℹ️
17.41 GB Free RAM
2.13 GB Active RAM
463 MB Inactive RAM
1.46 GB Wired RAM
1.77 GB Page-ins
0 B Page-outs
Jan 6, 2015, 09:20:23 AM Self test - passed
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Jan 6, 2015 4:53 AM in response to pieterkampby justin-T,Although it is passing the hardware test, it seems that it must be a hardware fault. As Linc pointed out earlier, Apple is paying for video card replacement for certain Macs and yours looks to be covered, however, they are replacing when the display shows very noticeable problems. I would call Apple and see if this is also the card but a different symptom. Described here:
iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program - Apple Support
Good luck