pieterkamp

Q: IMac Boot issues

Hi everybody,

 

I have an iMac (27-inch, medio 2011) with has trouble starting up. When i start up the computer in the morning it wil reboot it self 5 to 10 times. Sometimes at the login screen and sometime after. Then after a while the mac runs just fine. When i restart no problems, only in the morning.

 

I run a clean install OS, from a flash drive so i could format the disk and make clean install. Run the extended hardware tests witch gave no problems.

 

But the same thing happens every morning.

 

Anybody know what this could be?

Posted on Dec 31, 2014 7:27 AM

Close

Q: IMac Boot issues

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  • Helpful answers

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Dec 31, 2014 7:57 AM in response to pieterkamp
    Level 9 (58,919 points)
    Photos for Mac
    Dec 31, 2014 7:57 AM in response to pieterkamp

    Please post an EtreCheck report of your system, once you do we can look for obvious problems. You may find it by clicking http://www.etresoft.com/etrecheck

  • by pieterkamp,

    pieterkamp pieterkamp Dec 31, 2014 8:03 AM in response to rkaufmann87
    Level 1 (0 points)
    Dec 31, 2014 8:03 AM in response to rkaufmann87

    EtreCheck version: 2.1.5 (108)

    Report generated 31 december 2014 17:00:16 CET

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Adware] links for help removing adware.

     

    Hardware Information: ℹ️

      iMac (27-inch, Mid 2011) (Verified)

      iMac - model: iMac12,2

      1 3.4 GHz Intel Core i7 CPU: 4-core

      20 GB RAM Upgradeable

      BANK 0/DIMM0

      8 GB DDR3 1333 MHz ok

      BANK 1/DIMM0

      8 GB DDR3 1333 MHz ok

      BANK 0/DIMM1

      2 GB DDR3 1333 MHz ok

      BANK 1/DIMM1

      2 GB DDR3 1333 MHz ok

      Bluetooth: Old - Handoff/Airdrop2 not supported

      Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

      AMD Radeon HD 6970M - VRAM: 2048 MB

      iMac 2560 x 1440

     

    System Software: ℹ️

      OS X 10.10.1 (14B25) - Uptime: 0:50:39

     

    Disk Information: ℹ️

      ST31000528AS disk1 : (1 TB)

      EFI (disk1s1) <not mounted> : 210 MB

      MAC HD (disk1s2) /Volumes/MAC HD : 999.86 GB (172.94 GB free)

     

      APPLE SSD TS256C disk0 : (251 GB)

      EFI (disk0s1) <not mounted> : 210 MB

      Macintosh HD (disk0s2) / : 250.14 GB (209.48 GB free)

      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

      OPTIARC DVD RW AD-5690H 

     

    USB Information: ℹ️

      Apple, Inc. Keyboard Hub

      Logitech USB-PS/2 Optical Mouse

      Apple, Inc Apple Keyboard

      Apple Inc. BRCM2046 Hub

      Apple Inc. Bluetooth USB Host Controller

      Apple Inc. FaceTime HD Camera (Built-in)

      LaCie Rugged Mini USB 3.0 1,5 TB

      EFI (disk2s1) <not mounted> : 210 MB

      LaCie Mini (disk2s2) /Volumes/LaCie Mini : 1.50 TB (105.52 GB free)

      Apple Computer, Inc. IR Receiver

      Apple Internal Memory Card Reader

     

    Thunderbolt Information: ℹ️

      Apple Inc. thunderbolt_bus

     

    Configuration files: ℹ️

      /etc/hosts - Count: 20

     

    Gatekeeper: ℹ️

      Anywhere

     

    Kernel Extensions: ℹ️

      /Applications/Toast 11 Titanium/Spin Doctor.app

      [not loaded] com.hzsystems.terminus.driver (4) [Support]

     

      /System/Library/Extensions

      [not loaded] com.roxio.BluRaySupport (1.1.6) [Support]

     

      /Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

      [not loaded] com.roxio.TDIXController (2.0) [Support]

     

    Launch Agents: ℹ️

      [not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

      [running] com.micromat.TechToolProAgent.plist [Support]

     

    Launch Daemons: ℹ️

      [running] com.micromat.TechToolProDaemon.plist [Support]

      [loaded] com.microsoft.office.licensing.helper.plist [Support]

     

    User Launch Agents: ℹ️

      [loaded] com.google.keystone.agent.plist [Support]

     

    User Login Items: ℹ️

      None

     

    Internet Plug-ins: ℹ️

      SharePointBrowserPlugin: Version: 14.0.0 [Support]

      QuickTime Plugin: Version: 7.7.3

      AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]

      Default Browser: Version: 600 - SDK 10.10

     

    Audio Plug-ins: ℹ️

      DVCPROHDAudio: Version: 1.3.2

     

    3rd Party Preference Panes: ℹ️

      TechTool Protection  [Support]

     

    Time Machine: ℹ️

      Time Machine not configured!

     

    Top Processes by CPU: ℹ️

          5% WindowServer

          0% fontd

          0% AppleSpell

          0% watchdogd

          0% Google Chrome

     

    Top Processes by Memory: ℹ️

      236 MB Google Chrome

      172 MB mds_stores

      150 MB Google Chrome Helper

      129 MB Finder

      86 MB WindowServer

     

    Virtual Memory Information: ℹ️

      16.74 GB Free RAM

      2.68 GB Active RAM

      577 MB Inactive RAM

      1.47 GB Wired RAM

      1.83 GB Page-ins

      0 B Page-outs

     

    Diagnostics Information: ℹ️

      Dec 31, 2014, 04:10:16 PM Self test - passed

      Dec 30, 2014, 05:17:38 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Unison_2014-12-30-171738_[reda cted].crash

      Dec 30, 2014, 04:34:36 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Episode_2014-12-30-163436_[red acted].crash

      Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeAssistant_2014-12-30-16 3435_[redacted].crash

      Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeClientProxy_2014-12-30- 163435_[redacted].crash

      Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeNode_2014-12-30-163435_ [redacted].crash

      Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeIOServer_2014-12-30-163 435_[redacted].crash

     

  • by justin-T,

    justin-T justin-T Dec 31, 2014 8:12 AM in response to pieterkamp
    Level 2 (210 points)
    iPad
    Dec 31, 2014 8:12 AM in response to pieterkamp

    You might try switching off TechTool, it could be interfering with the startup process. You can do this via System Preferences>Users & Groups>Login Items. There may also be a way to temporarily disable techTool via the prefpane you should see when you open up System Preferences.

  • by justin-T,

    justin-T justin-T Dec 31, 2014 8:45 AM in response to justin-T
    Level 2 (210 points)
    iPad
    Dec 31, 2014 8:45 AM in response to justin-T

    I should also have noted that the three kernel extensions should be examined carefully, they appear to be incompatible, and it may well be that the failed attempts to launch them at startup is causing your problems. I would disable/remove those (follow maker's instructions) and restart.

  • by Linc Davis,

    Linc Davis Linc Davis Dec 31, 2014 7:05 PM in response to pieterkamp
    Level 10 (208,037 points)
    Applications
    Dec 31, 2014 7:05 PM in response to pieterkamp
  • by pieterkamp,

    pieterkamp pieterkamp Jan 2, 2015 4:05 AM in response to justin-T
    Level 1 (0 points)
    Jan 2, 2015 4:05 AM in response to justin-T

    The TechTool is not running in the start up.

  • by pieterkamp,

    pieterkamp pieterkamp Jan 2, 2015 4:08 AM in response to justin-T
    Level 1 (0 points)
    Jan 2, 2015 4:08 AM in response to justin-T

    i deleted the programs that gave problems and run another EtreCheck.

     

    EtreCheck version: 2.1.5 (108)

    Report generated 2 januari 2015 13:06:14 CET

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Adware] links for help removing adware.

     

    Hardware Information: ℹ️

      iMac (27-inch, Mid 2011) (Verified)

      iMac - model: iMac12,2

      1 3.4 GHz Intel Core i7 CPU: 4-core

      20 GB RAM Upgradeable

      BANK 0/DIMM0

      8 GB DDR3 1333 MHz ok

      BANK 1/DIMM0

      8 GB DDR3 1333 MHz ok

      BANK 0/DIMM1

      2 GB DDR3 1333 MHz ok

      BANK 1/DIMM1

      2 GB DDR3 1333 MHz ok

      Bluetooth: Old - Handoff/Airdrop2 not supported

      Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

      AMD Radeon HD 6970M - VRAM: 2048 MB

      iMac 2560 x 1440

     

    System Software: ℹ️

      OS X 10.10.1 (14B25) - Uptime: 3:21:8

     

    Disk Information: ℹ️

      ST31000528AS disk1 : (1 TB)

      EFI (disk1s1) <not mounted> : 210 MB

      MAC HD (disk1s2) /Volumes/MAC HD : 999.86 GB (172.93 GB free)

     

      APPLE SSD TS256C disk0 : (251 GB)

      EFI (disk0s1) <not mounted> : 210 MB

      Macintosh HD (disk0s2) / : 250.14 GB (207.63 GB free)

      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

      OPTIARC DVD RW AD-5690H 

     

    USB Information: ℹ️

      LaCie Rugged Mini USB 3.0 1,5 TB

      EFI (disk2s1) <not mounted> : 210 MB

      LaCie Mini (disk2s2) /Volumes/LaCie Mini : 1.50 TB (105.52 GB free)

      Apple Computer, Inc. IR Receiver

      Apple Internal Memory Card Reader

      Apple Inc. FaceTime HD Camera (Built-in)

      LaCie d2 Quadra USB 3.0 2 TB

      EFI (disk3s1) <not mounted> : 210 MB

      5 MovieTron RSDS (disk3s2) /Volumes/5 MovieTron RSDS : 2.00 TB (1.52 TB free)

      Apple, Inc. Keyboard Hub

      Logitech USB-PS/2 Optical Mouse

      Apple, Inc Apple Keyboard

      Apple Inc. BRCM2046 Hub

      Apple Inc. Bluetooth USB Host Controller

     

    Thunderbolt Information: ℹ️

      Apple Inc. thunderbolt_bus

     

    Configuration files: ℹ️

      /etc/hosts - Count: 20

     

    Gatekeeper: ℹ️

      Anywhere

     

    Kernel Extensions: ℹ️

      /Applications/Toast 11 Titanium/Spin Doctor.app

      [not loaded] com.hzsystems.terminus.driver (4) [Support]

     

      /System/Library/Extensions

      [not loaded] com.roxio.BluRaySupport (1.1.6) [Support]

     

      /Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

      [not loaded] com.roxio.TDIXController (2.0) [Support]

     

    Problem System Launch Daemons: ℹ️

      [failed] com.apple.security.syspolicy.plist [Details]

     

    Launch Agents: ℹ️

      [not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

      [running] com.micromat.TechToolProAgent.plist [Support]

     

    Launch Daemons: ℹ️

      [running] com.micromat.TechToolProDaemon.plist [Support]

      [loaded] com.microsoft.office.licensing.helper.plist [Support]

     

    User Launch Agents: ℹ️

      [loaded] com.google.keystone.agent.plist [Support]

     

    User Login Items: ℹ️

      iTunesHelper Programma (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

    Internet Plug-ins: ℹ️

      SharePointBrowserPlugin: Version: 14.0.0 [Support]

      QuickTime Plugin: Version: 7.7.3

      AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]

      Default Browser: Version: 600 - SDK 10.10

     

    Audio Plug-ins: ℹ️

      DVCPROHDAudio: Version: 1.3.2

     

    3rd Party Preference Panes: ℹ️

      TechTool Protection  [Support]

     

    Time Machine: ℹ️

      Time Machine not configured!

     

    Top Processes by CPU: ℹ️

          9% WindowServer

          4% Google Chrome

          0% fontd

          0% com.apple.WebKit.WebContent

          0% AppleSpell

     

    Top Processes by Memory: ℹ️

      215 MB Google Chrome

      193 MB mds_stores

      193 MB Finder

      150 MB softwareupdated

      86 MB mds

     

    Virtual Memory Information: ℹ️

      3.60 GB Free RAM

      6.63 GB Active RAM

      9.74 GB Inactive RAM

      1.50 GB Wired RAM

      28.19 GB Page-ins

      273 MB Page-outs

     

    Diagnostics Information: ℹ️

      Jan 2, 2015, 09:45:45 AM Self test - passed

      Dec 30, 2014, 05:17:38 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Unison_2014-12-30-171738_[reda cted].crash

      Dec 30, 2014, 04:34:36 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Episode_2014-12-30-163436_[red acted].crash

      Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeAssistant_2014-12-30-16 3435_[redacted].crash

      Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeClientProxy_2014-12-30- 163435_[redacted].crash

      Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeNode_2014-12-30-163435_ [redacted].crash

      Dec 30, 2014, 04:34:35 PM /Users/[redacted]/Library/Logs/DiagnosticReports/EpisodeIOServer_2014-12-30-163 435_[redacted].crash

     

  • by pieterkamp,

    pieterkamp pieterkamp Jan 2, 2015 4:08 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 2, 2015 4:08 AM in response to Linc Davis

    I have no random fall outs of black screens, this only happens when i start up the computer in the morning.

  • by justin-T,

    justin-T justin-T Jan 2, 2015 5:14 AM in response to pieterkamp
    Level 2 (210 points)
    iPad
    Jan 2, 2015 5:14 AM in response to pieterkamp

    Same behavior this morning?

     

    You still have all the Toast kernel extensions in there. I would strongly recommend uninstalling Toast using manufacturers instructions. Also check to see if you had the current version.

     

    Try unplugging all peripherals befor you start in the morning, use Apple mouse as well if you have it, see if that makes a difference.

     

    Also, I noticed you did a RAM upgrade, where did you buy the RAM? It doesn't seem to be behaving like a RAM issue (usually causes random kernel panics).

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Jan 2, 2015 6:00 AM in response to justin-T
    Level 9 (58,919 points)
    Photos for Mac
    Jan 2, 2015 6:00 AM in response to justin-T

    I would uninstall the TechTools app following the developers instructions and then re-test.

  • by pieterkamp,

    pieterkamp pieterkamp Jan 6, 2015 12:25 AM in response to pieterkamp
    Level 1 (0 points)
    Jan 6, 2015 12:25 AM in response to pieterkamp

    I deleted everything you said, this morning 5 re-boots.

     

    EtreCheck version: 2.1.5 (108)

    Report generated 6 januari 2015 09:22:34 CET

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Adware] links for help removing adware.

     

    Hardware Information: ℹ️

      iMac (27-inch, Mid 2011) (Verified)

      iMac - model: iMac12,2

      1 3.4 GHz Intel Core i7 CPU: 4-core

      20 GB RAM Upgradeable

      BANK 0/DIMM0

      8 GB DDR3 1333 MHz ok

      BANK 1/DIMM0

      8 GB DDR3 1333 MHz ok

      BANK 0/DIMM1

      2 GB DDR3 1333 MHz ok

      BANK 1/DIMM1

      2 GB DDR3 1333 MHz ok

      Bluetooth: Old - Handoff/Airdrop2 not supported

      Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ℹ️

      AMD Radeon HD 6970M - VRAM: 2048 MB

      iMac 2560 x 1440

     

    System Software: ℹ️

      OS X 10.10.1 (14B25) - Uptime: 0:2:50

     

    Disk Information: ℹ️

      ST31000528AS disk1 : (1 TB)

      EFI (disk1s1) <not mounted> : 210 MB

      MAC HD (disk1s2) /Volumes/MAC HD : 999.86 GB (176.69 GB free)

     

      APPLE SSD TS256C disk0 : (251 GB)

      EFI (disk0s1) <not mounted> : 210 MB

      Macintosh HD (disk0s2) / : 250.14 GB (202.54 GB free)

      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

      OPTIARC DVD RW AD-5690H 

     

    USB Information: ℹ️

      Apple Inc. FaceTime HD Camera (Built-in)

      Apple, Inc. Keyboard Hub

      Logitech USB-PS/2 Optical Mouse

      Apple Inc. iPhone

      Apple, Inc Apple Keyboard

      Apple Inc. BRCM2046 Hub

      Apple Inc. Bluetooth USB Host Controller

      LaCie Rugged Mini USB 3.0 1,5 TB

      EFI (disk3s1) <not mounted> : 210 MB

      LaCie Mini (disk3s2) /Volumes/LaCie Mini : 1.50 TB (105.65 GB free)

      LaCie LaCie Device 500,11 GB

      disk2s1 (disk2s1) <not mounted> : 32 KB

      Beeldschijf (disk2s3) /Volumes/Beeldschijf : 499.97 GB (10.20 GB free)

      Apple Internal Memory Card Reader

      Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ℹ️

      Apple Inc. thunderbolt_bus

     

    Configuration files: ℹ️

      /etc/hosts - Count: 20

     

    Gatekeeper: ℹ️

      Anywhere

     

    Kernel Extensions: ℹ️

      /Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

      [not loaded] com.roxio.TDIXController (2.0) [Support]

     

    Launch Daemons: ℹ️

      [loaded] com.microsoft.office.licensing.helper.plist [Support]

     

    User Launch Agents: ℹ️

      [loaded] com.google.keystone.agent.plist [Support]

     

    User Login Items: ℹ️

      iTunesHelper Programma (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

    Internet Plug-ins: ℹ️

      SharePointBrowserPlugin: Version: 14.0.0 [Support]

      QuickTime Plugin: Version: 7.7.3

      AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Support]

      Default Browser: Version: 600 - SDK 10.10

     

    Audio Plug-ins: ℹ️

      DVCPROHDAudio: Version: 1.3.2

     

    3rd Party Preference Panes: ℹ️

      TechTool Protection  [Support]

     

    Time Machine: ℹ️

      Time Machine not configured!

     

    Top Processes by CPU: ℹ️

          13% Google Chrome

          5% WindowServer

          0% fontd

          0% mds

          0% mds_stores

     

    Top Processes by Memory: ℹ️

      258 MB Google Chrome Helper

      172 MB Google Chrome

      150 MB mds_stores

      86 MB Finder

      64 MB WindowServer

     

    Virtual Memory Information: ℹ️

      17.41 GB Free RAM

      2.13 GB Active RAM

      463 MB Inactive RAM

      1.46 GB Wired RAM

      1.77 GB Page-ins

      0 B Page-outs

     

    Diagnostics Information: ℹ️

      Jan 6, 2015, 09:20:23 AM Self test - passed

     

  • by justin-T,

    justin-T justin-T Jan 6, 2015 4:53 AM in response to pieterkamp
    Level 2 (210 points)
    iPad
    Jan 6, 2015 4:53 AM in response to pieterkamp

    Although it is passing the hardware test, it seems that it must be a hardware fault. As Linc pointed out earlier, Apple is paying for video card replacement for certain Macs and yours looks to be covered, however, they are replacing when the display shows very noticeable problems. I would call Apple and see if this is also the card but a different symptom. Described here:

     

    iMac (27-inch): AMD Radeon 6970M Video Card Replacement Program - Apple Support

     

    Good luck