Q: I purhased an apple usb cd/dvd and I have a cd disk that won't eject even after going into controls and selecting disk eject any ideas how I can take of the issue?

Hi BCservant,

Welcome to the Apple Support Communities!

I know that it can be concerning when you cannot eject a disk from your external drive. There are a few troubleshooting steps that I would recommend to help you get this situation resolved. Please use the attached article for troubleshooting information.

Get help with the slot-loading SuperDrive on your Mac computer - Apple Support

Doesn't eject discs or discs eject slowly

1. If the drive ejects discs slowly or appears to be struggling, insert and eject a single disc several times. Check the disc to see if it has a label or other material stuck to the disc that increases the thickness. Remove the label if possible.
2. If the disc will not eject, try pressing the eject key on the keyboard. Some older keyboards may use the F12 key to eject discs.
3. If the disc will not eject, try dragging the disc icon to the trash.
4. If the disc will still not eject, try holding down the trackpad or mouse button after restarting the computer. The Superdrive should attempt to eject the disc.
5. If the disc continues not to eject, reset the System Management Controller (SMC) and try steps 1-4 again.
6. If the disc still does not eject, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store for additional assistance.

Best regards,

Joe