Q: Itunes on window 7 cannot connect to itunes store error(0x80090318)

Hi Lim HT,

Welcome to the Support Communities!  The resource below will provide the troubleshooting steps for the error 0x80090318 you are receiving when trying to connect to the iTunes Store.

Apple software on Windows: May see performance issues and blank iTunes Store - Apple Support
http://support.apple.com/en-us/TS4123

• iTunes Store displays an "error 0x80090318" alert.
• iTunes Store looks empty and white as shown below:
  
  

 

The cause for these issues is a program that monitors the Winsock protocol for Windows conflicting with Apple software. These programs usually use a Layered Service Provider (LSP) that can help identify the particular program installed. The programs that monitor this protocol have a variety of purposes, including security software, content filtering, and optimization of network traffic.

To find the LSP:

1. Download Autoruns for Windows from Microsoft
2. Look for Autoruns.ZIP and open the compressed folder.
3. After reviewing the contents and the license, drag autoruns.exe to the desktop.
4. Open Autoruns.
5. Click on the tab that says Winsock Providers.
6. A list of items should appear. A column showing the publisher should be available.
   
7. For items other than Bonjour, which is from Apple, check with the publisher for updates to resolve the conflict between their software and Apple software.
8. If the publisher is unfamiliar to you, you may be able to use the table below to find out more information about the origin of the modifications to Windows.

Some of the publishers and programs that are known to have versions with a conflict are listed below:

                                                                                                                                  

Product or Publisher	LSP Name
Bigfoot Networks / Killer Gaming	BfLLR over [MSAFD Tcpip [TCP/IPv6]]
Bsecure	Bsecure  over [MSAFD Tcpip [TCP/IP]]
Bullguard	BGLsp over [MSAFD Tcpip [TCP/IP]]
Bytemobile, Inc.	BMI over [MSAFD Tcpip [TCP/IP]]
CA / Total Defense Internet Security	LAYERED_PROVIDER over [MSAFD Tcpip [TCP/IPv6]]
ContentWatch / Net Nanny	CWALSPSYS CWALSP MSAFD Tcpip [TCP/IP]
Covenant Eyes	Covenant Eyes Monitoring over [MSAFD Tcpip [TCP/IP]]
Desktop Temperature Monitor	NETCAPTLSP over [MSAFD Tcpip [TCP/IP]]
Dr. Web	DrWebSP.4 over [MSAFD Tcpip [TCP/IP]]
Earthlink Total Access	PropelLSP over [MSAFD Tcpip [TCP/IP]]
Eset	NOD32 protected [MSAFD Tcpip [TCP/IP]]
Fourelle Venturi	VENTURI_TP [MSAFD Tcpip [TCP/IP]]
FoxyProxy	FoxyProxy Service Provider over [MSAFD Tcpip [TCP/IP]]
Hide My IP / My Privacy Tools	My Privacy Tools - LSP over [MSAFD Tcpip [TCP/IP]]
MegaUpload / MegaKey	msadmid over [MSAFD Tcpip [TCP/IP]]
Netintelligence	NIHLSP over [MSAFD Tcpip [TCP/IP]]
Netscape Internet Service	SlipStream LSP over [MSAFD Tcpip [TCP/IP]]
Netsweeper	Liger over [MSAFD Tcpip [TCP/IP]]
Norman/Norman Security Suite	NLF over [MSAFD Tcpip [TCP/IP]]
Panda AntiVirus	PAV_LAYERED over [MSAFD Tcpip [TCP/IP]]
PC Tools / Spyware Doctor	PCTOOLS over [MSAFD Tcpip [TCP/IP]]
PureSight Internet Content Filter	Winsock over MSAFD Tcpip [TCP/IP]
Ratajik Software StationRipper	AVSDA over [MSAFD-Tcpip [TCP/IP]
Safe Eyes / McAfee Family Protection	Internet Content Filter over [MSAFD Tcpip [TCP/IP]]
Sendori	SendoriLSP over [MSAFD Tcpip [TCP/IP]]
SpeedBit Video Accelerator	SBLSP over [MSAFD Tcpip [TCP/IP]]
TellyAbroad	EasyHideIP over [MSAFD Tcpip [TCP/IP]]
Trend Micro	Trend Micro LSP over [MSAFD Tcpip [TCP/IP]]
VMWare	VMCI sockets DGRAM
Wave / Embassy Trust Suite	Wave Systems Kerberos LSP over [MSAFD Tcpip [TCP/IP]]
XFire	Xfire_LSP MSAFD Tcpip [TCP/IP]

• Once you've identified the third-party software that installed the LSP, you should check for updates. If the software is your security software, see iTunes: Troubleshooting security software issues for additional information. 
  • Bytemobile is usually associated with cellular data connection software. Contact your provider to update your cellular data connection software or remove it if it is no longer necessary.
  • Note:  If unsure on the origin of your LSP, you may try to locate vendor information to determine which software is responsible for the non-default value here.

 

Last Modified: Aug 29, 2014

I hope this information helps ....

- Judy