nickfxx

Q: Retina Macbook Pro WiFi and Bluetooth issue

Hey all,

i'd be really thankful for some info on the following issue :

i've got a Retina Macbook Pro and a Bluetooth Sound System from Logitech. The System connects to Macbook via Bluetooth which always works fine. Connecting to internet via WiFi works fine as well. The problem occurs when i use both WiFi and Bluetooth simultaneously : there seems to be some kind of interference, which makes my internet either go down completely or become very slow. This issue is not that nasty, but I'd expect a $2300 machine to work perfectly. So my question is : is this problem known for all of new Retina Macbooks or is it just my unit? In case it's just my unit, i'd still have a chance of exchanging it for a new one. But i'd like to know for sure where this problems comes from. I'd also be very thankful for every other solution you can think of.

 

 

Thanks in advance

MacBook Pro with Retina display, Mac OS X (10.7.4)

Posted on Jul 17, 2012 3:19 AM

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Q: Retina Macbook Pro WiFi and Bluetooth issue

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  • by mr_dj81,

    mr_dj81 mr_dj81 Oct 30, 2014 4:07 AM in response to leon055
    Level 1 (15 points)
    Oct 30, 2014 4:07 AM in response to leon055

    Mahlzeit Leon,

     

    thanks for posting your current configuration. A constellation that also seems to work is joining a 5GHz WiFi-Network. But since the 2.4GHz signal is a little more robust regarding walls, i'll give it a try.

     

    Greetings from Germany

    Dom

  • by undecided_user,

    undecided_user undecided_user Oct 30, 2014 7:35 AM in response to mr_dj81
    Level 1 (0 points)
    Oct 30, 2014 7:35 AM in response to mr_dj81

    How is it possible for an issue as glaring as this to be relatively unnoticed by media and consumers, in general?  This is either not affecting all users, or it does affect all users and they don't know this is the issue.  If anyone has a way to get this back on the media's radar, then you should do it.

     

    I have a 15" MBPR purchased Nov '13.  I installed Mavericks on it before using it for anything.  I now have Yosemite installed.  Ever since I've had this macbook, I've had this issue with wifi being slow, intermittent, or stopped at *random* times only when Bluetooth is turned on.  I'm using Apple's Magic Mouse for crying out loud.  No other Bluetooth devices are connected. 

     

    I know Bluetooth is causing the problem because it's obvious: webpage doesn't load (I give it 5-10 seconds), then I turn off Bluetooth, and then the webpage loads in about 1 second.  It's so frustrating and so blatantly wrong that I try to convince myself it surely can't be the issue.  Sometimes I'll hit the page reload button a bunch, just to make sure (it will load slowly 1 out of 5 times; it doesn't load the other 4 out of 5).  Sometimes I'll move the mouse around to see if the extra Bluetooth activity breaks up any RF bottlenecks (this sort of works sometimes, but it's short-lived).  Without fail (literally, not exaggerating), when I kill Bluetooth, the page loads. 

     

    Please, please, please......Apple at least acknowledge that SOME models are having SOME issues.  Who cares about the media: we're your trying-to-be-loyal customers!


     

  • by atmamont,

    atmamont atmamont Nov 6, 2014 2:47 AM in response to nickfxx
    Level 1 (0 points)
    Nov 6, 2014 2:47 AM in response to nickfxx

    I have the same issue.

    Macbook pro 2010, Mavericks, Apple wireless keyboard and Logitech m555b bluetooth mouse

     

    Tried to change wireless channels (2,4GHz) and Mac placement - did'nt help.

    Now I think I should buy wired keyboard and mouse!

  • by albsala,

    albsala albsala Nov 20, 2014 2:22 AM in response to nickfxx
    Level 1 (4 points)
    Nov 20, 2014 2:22 AM in response to nickfxx

    Macbook Pro Retina 13'' 2014 + Yosemite (updated from Mavericks) + Magic Mouse, and I had the same problem.

    It seems solved with a clean reinstallation of Yosemite.

  • by JAJ334,

    JAJ334 JAJ334 Dec 4, 2014 12:40 AM in response to nickfxx
    Level 1 (0 points)
    Dec 4, 2014 12:40 AM in response to nickfxx

    I tried the bluetooth.plist fix and it worked flawlessly...for about 4 hours.

     

    Hard to believe I paid as much as I did for a computer and I can't even use bluetooth and wifi at the same time.

  • by Bergerac14,

    Bergerac14 Bergerac14 Jan 2, 2015 11:29 AM in response to undecided_user
    Level 1 (0 points)
    Jan 2, 2015 11:29 AM in response to undecided_user

    Check out these speed tests with bluetooth on and then off. rMBP same place, seconds apart. Absolute joke!

     

    Bluetooth on:

     

    Screen Shot 2015-01-02 at 7.08.18 PM.png

     

    Bluetooth off:

     

    Screen Shot 2015-01-02 at 7.09.39 PM.png

  • by bigmacdaddybone,

    bigmacdaddybone bigmacdaddybone Jan 2, 2015 9:39 PM in response to nickfxx
    Level 1 (0 points)
    Jan 2, 2015 9:39 PM in response to nickfxx

    I also have had this issue with bluetooth & wifi …….i have mentioned it to advisors while also experiencing a screen flicker

    (which was finally resolved ) …….i suggest everyone get the extended warranty and make sure you complain about this malfunction in writing …….i'm sure if its not resolved it will be part of a class action at some point ……. if there is a real solution ….please let me know

  • by off-road-biker,

    off-road-biker off-road-biker Jan 3, 2015 8:28 AM in response to nickfxx
    Level 1 (5 points)
    Jan 3, 2015 8:28 AM in response to nickfxx

    I had the same problems after just installing OS X 10.10 Yosemite (never had a clean install since 10.6.)

    First check everything by EtreCheck if there's something that gets ins conflict with Yosemite/your rMBP.

     

    Then try following:

    1. Goto System settings network -->  options --> WLAN/Wifi --> change your Wifi to top
    2. Find out which DNS is best for your Wifi by installing and running namebench (Link: https://code.google.com/p/namebench/)
    3. Change your WiFi DNS to that result (Goto System settings network -->  options --> DNS --> DNS-Server)
    4. Last (wait to) install OS X 10.10.2! I'm using the beta

     

    My rMBP runs now flawlessly.

  • by klopfdreh,

    klopfdreh klopfdreh Jan 31, 2015 7:22 AM in response to off-road-biker
    Level 1 (0 points)
    Jan 31, 2015 7:22 AM in response to off-road-biker

    I had those issues to, but I think this issue is caused because wifi and bluetooth using the same frequency. (2,4 gHz) I solved the issue by switching my router to 802.11a + 802.11n which also uses 5 gHz. Now everything is working fine. (OS X 10.10.2)

     

    If I run my MacBook without Bluetooth I can use the other standards like 802.11b, too.

  • by bigmacdaddybone,

    bigmacdaddybone bigmacdaddybone Jan 31, 2015 7:48 AM in response to klopfdreh
    Level 1 (0 points)
    Jan 31, 2015 7:48 AM in response to klopfdreh

    i agree it appears as though the 2 are using the same frequency ……. but how do you control routers when your in a hotel or on the road … where you don't have access to the router providing internet for that building or area? & u want to use your blue tooth peripherals.

  • by klopfdreh,

    klopfdreh klopfdreh Jan 31, 2015 10:17 AM in response to bigmacdaddybone
    Level 1 (0 points)
    Jan 31, 2015 10:17 AM in response to bigmacdaddybone

    Yep thats right.

  • by Small2c,

    Small2c Small2c Feb 3, 2015 2:32 AM in response to nickfxx
    Level 1 (0 points)
    Feb 3, 2015 2:32 AM in response to nickfxx

    I have MacBook Pro Retina 15 Early 2013 and LG external display. Mac is in clamshell mode. Sometimes when I switch application or space audio changes to just some kind of white sound and reconnection is required. I have some minor problems with mouse almost none with keyboard (sometimes occasional lags but very rare). I tried two external audio devices Bose SoundLink Mini and JBL with same symptoms. If I use one app audio plays fine when switch to another not all times it survives. Sometimes only few cracks and sometime if fall to noise. All cable audio equipment works fine including LG monitor Maxx build in audio over display port.

  • by jwo-web,

    jwo-web jwo-web Feb 6, 2015 2:10 PM in response to Small2c
    Level 1 (0 points)
    Feb 6, 2015 2:10 PM in response to Small2c

    I never had this problem until I installed my MacBook Pro Retina Late 2013 Modell a few days before from scratch. Since this install my WLAN crashes with Bluetooth enabled. After deleting WLAN configuration, rebooting and adding WLAN configuration, everything works for a short time, until it crashes again. No problems when disabling Bluetooth or switching to 5 GHz WLAN.

     

    My environmant (Router, Bluetooth keyboard and mousepad) did not change, the only thing I changed is the operating system, installed from scratch with all updates installed. Having to use Bluetooth or WLAN decreases my productivity as app developer. It would be nice if APPLE fixes this bug soon.

     

    Is there a statement from APPLE?

  • by things to be improved,

    things to be improved things to be improved Mar 18, 2015 10:57 AM in response to nickfxx
    Level 1 (0 points)
    Mar 18, 2015 10:57 AM in response to nickfxx

    I called the Apple helpdesk: he gave me some clear instructions: in my case it turned out to be a software problem. 5 minutes on the phone and it was resolved.

     

    shut off computer. power connected. press together: shift, ctrl, opt, on. Hold for 2 sec, then release. Screen should remain off. Then turn on mac. add "8.8.8.8" and "8.8.4.4" to your DNS list in advanced settings in wifi/network. go to library, prefrences. remove "networkinterfaces.plist", "com.apple.Bluetooth.plist" and "com.apple.airport.prefrences.plist". Restart. reselect wifi.

     

    This worked for me, I don't know if it's applicable to everyone who has this problem.

     

    cheers

  • by pappalegacy,

    pappalegacy pappalegacy May 31, 2015 1:05 PM in response to nickfxx
    Level 1 (0 points)
    May 31, 2015 1:05 PM in response to nickfxx

    it's 2015 now and this problem is still occurring. I have been at the iCenter, no solution, three days ago I was in a chat with apple, they helped me out for free, but the solution provided wasn't good. They told me to reset the network which I did. At first it seemed to work, but later I had the same problem. Since I saw it working I figured it couldn't be a hardware error, so I decided to do a complete reset, deleted the entire harddrive and reinstalled the OS. At first I was happy, everything worked like a charm.... until I wanted to get some work done and attached my mouse. It's not even the bluetooth that's the problem. If it's on everything still works fine. But as soon as I switch on my apple mouse and connect my WiFi drops. Ridiculous for such an expensive piece of equipment indeed.

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