HT203782: Apple TV (2nd and 3rd generation): Troubleshooting video issues
Learn about Apple TV (2nd and 3rd generation): Troubleshooting video issues
Q: I cannot see apple tv in iTunes when trying to restore
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Jan 3, 2015 7:56 AMby brenden dv,Hi appleusernmf,
I'm sorry to hear you are having issues with your Apple TV. If your Apple TV isn't showing up in iTunes to restore when you connect it via a micro-USB cable, you may find the following article helpful:
Apple TV: Unable to restore using iTunes - Apple Support
You may also want to double check the steps outlined in this article:
If you see the "Connect to iTunes" screen on your Apple TV - Apple Support
Regards,
- Brenden
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Jan 5, 2015 4:51 AMby appleusernmf,Thanks for your response. I ended up calling apple support and they basically said that there might have been interference while doing an upgrade and it is having a hard time powering up. So, I exchanged it, with no problems, where I bought it from. I reinstalled and made sure to turn automatic updates off so I have more control over when updates are happening.
