jhuang2312
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Q: Mac mail app cannot send email or cannot quit

Dear all,

 

I am currently running Mac OS X 10.7.5 on a Macbook Pro. Recently, my mail app cannot send emails or quit. When I hit quit, the little light stays on but I cannot open the app. I need to force quit it to get the light to close and reopen the app. Any help? I tried taking it off line and everything, doesn't work.

Posted on Jan 2, 2015 9:42 AM

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jhuang2312

Q: Mac mail app cannot send email or cannot quit

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  • by judysings,

    judysings judysings Jan 4, 2015 6:15 AM in response to jhuang2312
    Community Specialists
    Jan 4, 2015 6:15 AM in response to jhuang2312

    Hi jhuang2312,

    Happy New Year!  If your mail application is unresponsive, and you need to force the application to quit - I'll include the resources below to show you how to do that.  The mail troubleshooting tools, especially the Connection Doctor, should help you determine what the issue is.

    OS X: How to quit an unresponsive application using Force Quit - Apple Support
    http://support.apple.com/en-us/HT201276

     

    Using the Force Quit feature of OS X makes an application close, even when it is not responsive. 

     Important: Normally you should not need to force quit an app to close it. When an app is forced to quit, any unsaved changes to open documents are not saved, so try these methods to normally close the app first:

    1. Choose Quit from the app menu. For example, in Safari, choose Safari > Quit Safari.
    2. Choose Quit by right-clicking or control-clicking on an app's icon in the Dock.

    If your app does not close using the steps above, use any of these steps to force the app to quit:

    • Switch to another app, such as the Finder, then choose Force Quit from the Apple menu. Select the unresponsive app in the Force Quit window, and click Force Quit.
    • Press Command-Option-Esc, then select the unresponsive app from the Force Quit window that appears, and click Force Quit.
    • Hold down the Control and Option keys on your keyboard, and click the icon of the unresponsive app in the Dock. Select Force Quit from the menu that appears.
    • Open Activity Monitor from the Utilities folder or the Spotlight menu. Select the unresponsive app in the Activity monitor window. Choose Quit Process from the View menu, or click the Force Quit button in the toolbar of the Activity Monitor window.
    • If you cannot switch from the unresponsive app, press Command-Option-Shift-Esc for three seconds to force it to quit. This key combination tells OS X to force quit the frontmost app.

     

     

    Learn more

    OS X automatically relaunches the Finder when it is quit. If the Finder is unresponsive, use Force Quit to relaunch it. Select Finder in the Force Quit Window or Dock, then click Relaunch.

     

    This is a very detailed troubleshooting guide - so rather than summarize it below, I'd recommend clicking on the link and following it step-by-step.

    OS X Mail: Troubleshooting sending and receiving email messages - Apple Support
    http://support.apple.com/en-us/TS3276

    Good luck!

    - Judy