mannyvel

Q: Occasionally iPhone 6 won't rotate

Hi Everyone,

 

Every once in a while, my iPhone 6 refuses to rotate the screen. Usually it's after capturing or viewing a slomo movie, though I haven't been able to reproduce it.

 

Symptoms: the iPhone refuses to rotate the display in Photos/Safari/etc; it's stuck in one orientation or another.

 

Toggling orientation lock makes no difference. The only thing that fixes it is a restart.

 

Has anyone else seen this?

iPhone 6, iOS 8, 64gb, verizon.

Posted on Sep 21, 2014 7:56 PM

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Q: Occasionally iPhone 6 won't rotate

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  • by Peabarter,

    Peabarter Peabarter Nov 23, 2014 6:41 PM in response to mannyvel
    Level 1 (0 points)
    Nov 23, 2014 6:41 PM in response to mannyvel

    I have the same problem with my iPhone 6.  I made a Genius Bar appointment and they did a restore and updated to 8.1.1.  I got home and resynced to get my music back.  It has now repeated locking in landscape with the notes and Safari apps.   This never happened with my 4s.  I wonder if the thinner phone is causing it.  Different materials expand and contract at different rates as they heat up and cool down (coefficient of thermal expansion).  This could easily be a thermodynamic issue.  I design piston pumps and you can stick a cylindrical steel piston in a cylindrical bronze bore if you don't design in the correct clearance to account for different coefficients of expansion to temperature changes.  An iPhone will heat up and cool down as you work it harder and let it idle.  I am not convinced that this is a software issue.  I will keep tabs on my 4s which I gave to my son.  He reports that his 4s has never gotten stuck in landscape mode.

     

    The other annoying problem that crops up is the phone often opens in landscape mode when I wake it from sleep.  It will be sitting on a desk and I have to pick it up to get portrait, then put it down on my desk again to view messages.

  • by jcswain20,

    jcswain20 jcswain20 Nov 24, 2014 7:21 AM in response to Peabarter
    Level 1 (0 points)
    Nov 24, 2014 7:21 AM in response to Peabarter

    I've tried all of the suggested fixes and none of them have worked.  iPhone 6 64-gig on 8.1.1

  • by xShaney,

    xShaney xShaney Nov 27, 2014 8:39 PM in response to mannyvel
    Level 1 (4 points)
    iTunes
    Nov 27, 2014 8:39 PM in response to mannyvel

    My iPhone 6 128GB won't rotate at all. I've tried restarting the phone and try rotate again - Don't work. I even tried to lock and then unlock - don't work. I even did a restore and set my phone as new - Don't work, I did a restore and restore from backup - don't work either. NONE of the suggestion I've tired don't even work. I don't think it is software related... it could be hardware issues unless apple can tell us if it is really software issues or if it is hardware issues and that we should get our phone replaced by making an appointment with the genius bar.

  • by msz1,

    msz1 msz1 Dec 24, 2014 8:52 AM in response to erik A
    Level 1 (0 points)
    Dec 24, 2014 8:52 AM in response to erik A

    I have the problem, but it does not seem as bad.  I can reproduce on demand.

     

    1. open mail or iMessage in landscape mode and wait for screen to lock.

    2. Hold phone in portrait position and unlock screen.

    3. iMessage/mail is there, but still in landscape.

     

    However, if I just move the phone to landscape mode, and back to portrait mode, it fixes the problem.  Or I can just hit the home button to leave the app, then go back into the app, and allis normal…  

     

    I wonder if this is a hardware problem…  I didn't notice the problem at first, but since I have seen it, it has always happened.  I'll get an appointment at the apple store and see what they say…  Way to many people having the same problem.  I wonder if I can duplicate it on a phone in the store.  If not, may be hardware.

  • by brunny123,

    brunny123 brunny123 Dec 25, 2014 8:06 PM in response to msz1
    Level 1 (0 points)
    Dec 25, 2014 8:06 PM in response to msz1

    My iPhone 6Plus screen became stuck in landscape mode and wouldn't rotate back to portrait mode, as usual, when I looked directly at it. Tapping the lock button on the screen didn't work. Neither did turning the phone off and turning it back on.

     

    What DID work:

    1. On the home screen, tap the Settings icon (which looks like a gear). The tap will take you to a page that says General at the top.

    2. On that page, tap Auto-Lock. That tap will take you to a page that says Auto-Lock at the top. Below Auto-Lock you'll see menu that says: "1 Minute," "2 Minutes," 3 Minutes," etc. and also "Never."

    3. Tap "Never." A check mark should then appear on the line with Never.

     

    That's all you have to do. This should keep your phone from ever locking in a mode you don't want.

  • by Frustrated6User,

    Frustrated6User Frustrated6User Jan 4, 2015 6:13 AM in response to xShaney
    Level 1 (0 points)
    Jan 4, 2015 6:13 AM in response to xShaney

    i have iphone 6 128G as well.  The phone is permanently stuck in portrait orientation.  Ive tried turning on and off, resetting, restoring, NO LUCK.  Apple support can't even tell me if its a software or hardware issue.  HELP!!!!

  • by BPHart,

    BPHart BPHart Jan 4, 2015 12:00 PM in response to rerate
    Level 1 (64 points)
    Jan 4, 2015 12:00 PM in response to rerate

    My wife's iPhone 6 display was refusing to rotate photos, web pages, everything! I finally located the cause of the problem and how to fix it.

     

    Open the Notification Center by swiping up from the bottom of the display screen. Now look for a small icon on right end of the top line. That's the Orientation Lock. Touch the icon and look for "Orientation Lock: Off" to appear. If you see "Orientation Lock: On" then touch the icon once more. Close the Notification Center by dragging it from the top of the screen back to the bottom.

     

    The Orientation Lock is a well-hidden secret. Tell everyone!

  • by BPHart,

    BPHart BPHart Jan 4, 2015 12:02 PM in response to mannyvel
    Level 1 (64 points)
    Jan 4, 2015 12:02 PM in response to mannyvel

    My wife's iPhone 6 display was refusing to rotate photos, web pages, everything! I finally located the cause of the problem and how to fix it.

     

    Open the Notification Center by swiping up from the bottom of the display screen. Now look for a small icon on right end of the top line. That's the Orientation Lock. Touch the icon and look for "Orientation Lock: Off" to appear. If you see "Orientation Lock: On" then touch the icon once more. Close the Notification Center by dragging it from the top of the screen back to the bottom.

     

    The Orientation Lock is a well-hidden secret. Tell everyone!

  • by tiggerlove,

    tiggerlove tiggerlove Jan 11, 2015 1:32 PM in response to leonciont
    Level 1 (4 points)
    Apple Watch
    Jan 11, 2015 1:32 PM in response to leonciont

    Go to the home screen, slide up from the bottom to the right make sure the lock is not on

  • by tiggerlove,

    tiggerlove tiggerlove Jan 11, 2015 1:33 PM in response to BPHart
    Level 1 (4 points)
    Apple Watch
    Jan 11, 2015 1:33 PM in response to BPHart

    I Just wrote that..I had to tell like 10 of my friends..but that is the answe to the problem  

  • by jenniferj79,

    jenniferj79 jenniferj79 Jan 12, 2015 12:40 AM in response to Tom_86
    Level 1 (0 points)
    Jan 12, 2015 12:40 AM in response to Tom_86

    Rotate works sometimes. Never had this problem on my other iPhones. Plus the keyboard freezes and I can't type.

  • by xeonic84,

    xeonic84 xeonic84 Jan 16, 2015 3:04 PM in response to mannyvel
    Level 1 (5 points)
    Jan 16, 2015 3:04 PM in response to mannyvel

    This was an easy fix for me. Swipe from the bottom up to reveal control center. Press the the padlock with an arrow around it to dissable portrait orientation lock.  Boom!

  • by Cavacann,

    Cavacann Cavacann Jan 17, 2015 8:40 PM in response to mannyvel
    Level 1 (0 points)
    Jan 17, 2015 8:40 PM in response to mannyvel

    I had the same problem.  I didn't realize the rotate screen was "Locked."  This link helped me unlock it.  The screen now rotates.

     

    http://support.apple.com/en-us/TS3805

  • by willow1273,

    willow1273 willow1273 Jul 9, 2015 7:50 PM in response to mannyvel
    Level 1 (0 points)
    Jul 9, 2015 7:50 PM in response to mannyvel

    Simply Just follow these steps

     

    1. Settings
    2. General
    3. Reset
    4. Select >> "Reset All Settings" (Don't worry it will not erase any of your Data)
    5. Phone Will Restart
    6. Setup your settings again
    7. Enjoy!!!!!
  • by trobUS,

    trobUS trobUS Sep 16, 2015 7:45 AM in response to mannyvel
    Level 1 (0 points)
    Sep 16, 2015 7:45 AM in response to mannyvel

    Yes. Same problem. Iphone 6 takes a photo in horizontal mode and sometime rotates it in gallery and sometimes not. Worse, when I upload to other systems they sometime recognize the rotation and sometimes not (really not useful for ...well..pretty much anything).

     

    One thing I found is that sometimes when I point the camera straight down and take a photo in horizontal it will not rotate it in my iphone gallery.  Other times it will. However most of the time when the phone is held up (the screen perpendicular to the ground) it mostly works fine.  Really a big problem that I would love if Apple could address. When I talk to the other companies about this issue (twitter, facebook, wordpress) they point out that it is a known apple bug since and there is nothing they can do unless you rotate it before they get it.

     

    Please fix this

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