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RayCl

Q: How can you talk with a supervisor or someone higher then a regular tech person after fighting with apple and phone provider to get my phone fixed

I need to speak to someone about a way to fix the only means of communication the schools have to get ahold of me about my children if something were to happen.  Ive tried to schedule appointments that are within the driving limit for me due to being disabled but that was blown off like oh well not our fault.  I was told I could send it in but then no way for me to know the school has called.  Ive been a diehard apple consumer that brags about your products and when there is an issue I get this.  Its not right and needs to be fixed.

iPhone 6 Plus, iOS 8.1.2

Posted on Jan 5, 2015 2:38 AM

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Q: How can you talk with a supervisor or someone higher then a regular tech person after fighting with apple and phone provider to ge ... more

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  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Jan 5, 2015 5:27 AM in response to RayCl
    Level 5 (7,631 points)
    Jan 5, 2015 5:27 AM in response to RayCl

    Who do you think you're talking to?  Apple?  Apple isn't here.  This is a user-to-user technical assistance forum.

    If you're talking about at an Apple Store, the Admins or Geniuses are the highest level of support, short of the Store Manager.

    If you're talking about calling in to Apple Support, a Senior Technical Advisor is the highest level of technical support available.

     

    Speak to one of them.