SY Jung

Q: iPhone 6 Problem - can NOT use my Personal Hotspot

I recently upgraded to the iPhone 6.  It has the current iOS 8.1.2.

 

I can not use my hotspot to tether to my computer or use other peripherals (e.g. Amazon Fire Stick, Google Chromecast).  I can use the USB tethering option for my laptop.

 

Is there a fix for this?


Thank you.

 

SY

Posted on Dec 29, 2014 5:45 PM

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Q: iPhone 6 Problem - can NOT use my Personal Hotspot

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  • Helpful answers

  • by braden85,

    braden85 braden85 Dec 31, 2014 7:00 AM in response to SY Jung
    Community Specialists
    Dec 31, 2014 7:00 AM in response to SY Jung

    Hey there SY Jung,

     

    I see that you may be experiencing an issue with your Personal Hotspot functionality on your iPhone. I have an article that can help you troubleshoot this issue, and it can be found below:

     

    iOS: Troubleshooting Personal Hotspot - Apple Support

    http://support.apple.com/en-us/HT203302

     

    Take care, and thanks for visiting the Apple Support Communities.

     

    Cheers,

     

    Braden

  • by SY Jung,

    SY Jung SY Jung Jan 4, 2015 11:55 AM in response to braden85
    Level 1 (0 points)
    Jan 4, 2015 11:55 AM in response to braden85

    I had tried these a few times.  Resetting, changing the settings, and syncing again...

     

    It still does not work.

  • by KiltedTim,

    KiltedTim KiltedTim Jan 4, 2015 12:03 PM in response to SY Jung
    Level 9 (56,386 points)
    Mac OS X
    Jan 4, 2015 12:03 PM in response to SY Jung

    Then you should be talking to the manufacturer of the device that's having a problem connecting... Amazon, Google, etc.

  • by Aelton,

    Aelton Aelton Jan 5, 2015 11:15 AM in response to KiltedTim
    Level 1 (0 points)
    Jan 5, 2015 11:15 AM in response to KiltedTim

    I have the same issue and since the manufacturer of the device I am trying to connect is Apple (in addition to any other manufacturer of any wifi capable devices that will also not connect) , I will go ahead and post here as well.

     

    This just started happening suddenly. I'm on 8.1.2 and Nothing will connect. I see the blue bar at the top appear and disappear 2 or 3 times and the connection just fails. There are other threads on this topic as well. I have tried:

     

    - Reset network settings

    - Rename the device and therefore the hotspot

    - Hotspot password change

    - Forgetting the network on connecting devices

    - Etc.

     

    I would greatly appreciate some insight here. The troubleshooting steps in the link above do not work. The only thing I have yet to try is a full restore which I would prefer to avoid if possible.

  • by ManSinha,

    ManSinha ManSinha Jan 5, 2015 11:22 AM in response to Aelton
    Level 6 (10,257 points)
    iPhone
    Jan 5, 2015 11:22 AM in response to Aelton

    Aelton


    Who is your carrier?


    Thanks

  • by SY Jung,

    SY Jung SY Jung Jan 5, 2015 11:27 AM in response to KiltedTim
    Level 1 (0 points)
    Jan 5, 2015 11:27 AM in response to KiltedTim

    They work with our Wifi at home.  It is NOT the machine...

  • by SY Jung,

    SY Jung SY Jung Jan 5, 2015 11:29 AM in response to ManSinha
    Level 1 (0 points)
    Jan 5, 2015 11:29 AM in response to ManSinha

    AT&T but the connection to the computer (laptop) works if I use the USB cable.  The Hotspot does not work if there is NO direct connection to the device.  I can not connect my phone to the FireStick or the Google device.  So it doesn't seem like it is the service.

  • by Aelton,

    Aelton Aelton Jan 5, 2015 11:29 AM in response to ManSinha
    Level 1 (0 points)
    Jan 5, 2015 11:29 AM in response to ManSinha

    Carrier is AT&T.

  • by ManSinha,

    ManSinha ManSinha Jan 5, 2015 12:38 PM in response to Aelton
    Level 6 (10,257 points)
    iPhone
    Jan 5, 2015 12:38 PM in response to Aelton

    Aelton   and   SY Jung

     

    Can your machine(s) even "see" the WiFi - as you know it is typically named after the phone - such as Tom's iPhone

    I am wondering if somehow the very functionality of the hotspot has been compromised somehow - intriguing because a wired connection works but a wireless one does not

     

    Thanks

  • by Aelton,

    Aelton Aelton Jan 5, 2015 1:34 PM in response to ManSinha
    Level 1 (0 points)
    Jan 5, 2015 1:34 PM in response to ManSinha

    Yes, the network SSID is visible. I've changed the network names, etc. and other devices are able to see it regardless. I was able on 1 occasion to connect my macbook after several tries, but both my iPad and another device are unable to connect. As I said, they are clearly attempting connection as I see the blue connection bar appear/disappear multiple times on the iPhone but then the connection either just fails with no error, or I get an incorrect password error when there is no issue with the password. I've also tried changing the pw on the hotspot to no avail.

  • by ManSinha,

    ManSinha ManSinha Jan 5, 2015 10:28 PM in response to Aelton
    Level 6 (10,257 points)
    iPhone
    Jan 5, 2015 10:28 PM in response to Aelton

    It would seem you have done most of what we can suggest short of a full restore OR a visit to a Genius Bar....