Q: The Apple Support Communities site is malfunctioning
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Jan 5, 2015 5:34 PMby ChitlinsCC,you have basically answered your own issue - when creating a NEW Question - and in anticipation of it being long - do it external and paste it
The reason why you were stymied the first time is a known (by many here, but not by new folks) glitch - your session was Timed Out because of perceived inactivity. Oddly, a long REPLY session PREVENTS being logged out! So, external editor is NOT necessary for replies.
When you say "I got an email from Apple saying that you removed it" - you must understand that we are NOT Apple - just users helping users. Without seeing the post that was removed, I can't say what about violated the Apple Support Communities Terms of Use. ⬅ accessible at the bottom of all forum pages - sometimes our gracious Hosts are strict and others lax.
see you around
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Jan 5, 2015 5:55 PMby ChitlinsCC,The only problem I see with this method is that the EDIT timer is 15 minutes where the normal timer is 30 minutes - It would be a good test project for someone to the see if the SiteWare perceives editing an Original Post as the same as Replying to it.
Since you mentioned the method - its your turn - I already tested
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Jan 5, 2015 6:08 PMby 5fireflies,As I type this reply, I can rest assured that if I want to spend four hours crafting my words, I will be permitted to post! BUT if it's an original post that I'm composing, I have a fixed [unknown] length of time.
I propose the following:
Either (a) warn the users that they only have __ minutes to compose an original post, or (b) change the SiteWare so that an equal amount of time is granted as when composing a reply.
I certainly CAN compose original posts in Pages, but is that really the best solution? Workarounds like that should only be used when an issue is impossible to fix.
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Jan 5, 2015 6:23 PMby ChitlinsCC,Doesn't matter. Formatting doesn't paste by Jive design (see the top part of the Table in this >
I am pretty sure this made it into Yellowbox's User Tip Getting the best out of the 'New-Look' forums (2014)
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Jan 5, 2015 6:32 PMby notcloudy,This site does have problems including a red error say you can't post the reply and it gets posted anyway.
Other connections may also cause the apple id to sign off -- for instance I noticed if I opened Itunes - quitting caused apple to get confused so this site logged in when it was really logged out - at which time you have to clear web data to get it aligned.
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Jan 5, 2015 6:53 PMby notcloudy,I don't usually run ITUNES - was on this site - signed in - opened it to check something and then couldn't post the answer - couldn't logout etc. had to clear the web data and cookies.
Apple has slightly improved since then - because you can now look at their support articles and not get logged out when coming back to the community page.
I think its a culture problem at Apple - - lately seems the paint job and the styling takes precedence over the operating system and software.
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Jan 6, 2015 2:47 PMby notcloudy,Apple personnel either wrote the changes for this page - or they supervised outsourced group in making this site.
Doesn't matter what its run on - it was not an improvement on the last setup.
I have read that Steve Jobs did not like it when people disagreed with him - so was hoping under Tim Cook Apple would change to people instead of telling the boss what he wants to hear they would tell him what he needs to know.
