HT201252: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
Learn about Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
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Helpful answers
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Jan 6, 2015 7:13 AM in response to blsmith2by sterling r,Hello there blsmith2,
It sounds like you have a couple of issues happening here. One is the phone becomes unresponsive and the time shown is incorrect. I would recommend starting by quitting all the running apps on your device since it seems like this is happening no matter what you do:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that reet the device one more time, and test the issue again:
iOS: Turning off and on (restarting) and resetting
If the issue persists, backup your device to iTunes, then restore it as new and verify that it works.
How to erase your iOS device and then set it up as a new device or restore it from backups
If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself.
Thank you for using Apple Support Communities.
Take care,
Sterling
