DZanvettor

Q: iMessage and FaceTime show wrong number after SIM change

Hi.

Im writing because I need some help with my iPhone.

I have a Factory Unlocked iPhone 5 with iOS 8.0.2 that I regulary use with my local carrier. Last week I was on vacation outside my country and I used a local SIM with a local number (it worked fine). Yesterday I returned home and switched back to my regular SIM card and it seems there is a mess with the Phone number, iMessage and FaceTime.

Let me explain: When I inserted the SIM the phone recognized the phone number without the Country Code (Insted of showing: +Country Code & Phone number its showing + Phone Number). I setup the correct phone number at Settings -> Phone -> My Number (+Country Code & Phone Number). The phone works fine but iMessage and FaceTime are not working because the number is not correct.

I tried to change the number but its greyout (no option to select it). I also reseted the network settings and tried to take out and put in again the SIM but nothing seems to work.

I dont know how to fix this issue. I will appreciate any help.

Please let me know if you need any additional info.

Thank you.

iPhone 5, iOS 8, 8.0.2

Posted on Jan 6, 2015 8:21 AM

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Q: iMessage and FaceTime show wrong number after SIM change

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  • by ChrisJ4203,Helpful

    ChrisJ4203 ChrisJ4203 Jan 6, 2015 8:23 AM in response to DZanvettor
    Level 9 (59,412 points)
    iPhone
    Jan 6, 2015 8:23 AM in response to DZanvettor

    Turn off iMessage and FaceTime. Power the phone off, and back on again. Go into Settings and turn iMessage and FaceTime back on to see if they activate.

  • by DZanvettor,

    DZanvettor DZanvettor Jan 6, 2015 8:31 AM in response to ChrisJ4203
    Level 1 (7 points)
    Safari
    Jan 6, 2015 8:31 AM in response to ChrisJ4203

    I tried and It shows the wrong number (+Phone Number) with out the Country Code.

    Any ideas on how to force the Network operator settings update download?

  • by Guga_Toto,

    Guga_Toto Guga_Toto Feb 19, 2015 11:16 AM in response to DZanvettor
    Level 1 (0 points)
    Feb 19, 2015 11:16 AM in response to DZanvettor

    hi DZanvettor, dis you solve it, I have the same issue since two month ago, I try everything with no success

  • by DZanvettor,

    DZanvettor DZanvettor Feb 19, 2015 11:26 AM in response to Guga_Toto
    Level 1 (7 points)
    Safari
    Feb 19, 2015 11:26 AM in response to Guga_Toto

    No!... still waiting for anyone with the same problem to solve it.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 19, 2015 11:46 AM in response to DZanvettor
    Level 9 (59,412 points)
    iPhone
    Feb 19, 2015 11:46 AM in response to DZanvettor

    Check to see if the foreign network that you were connected to installed a profile on your device. The profile would show up in settings. I would also suggest that you do a restore on the phone, with your regular SIM installed.

  • by DZanvettor,

    DZanvettor DZanvettor Feb 19, 2015 11:55 AM in response to ChrisJ4203
    Level 1 (7 points)
    Safari
    Feb 19, 2015 11:55 AM in response to ChrisJ4203

    Where exactly can I see the profiles installed on my phone?

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 19, 2015 1:00 PM in response to DZanvettor
    Level 9 (59,412 points)
    iPhone
    Feb 19, 2015 1:00 PM in response to DZanvettor

    I'm pretty sure that it is under Settings>General. It might be under Settings>General>About. You would find it at the bottom of the page.

  • by DZanvettor,

    DZanvettor DZanvettor Feb 19, 2015 1:06 PM in response to ChrisJ4203
    Level 1 (7 points)
    Safari
    Feb 19, 2015 1:06 PM in response to ChrisJ4203

    I think you are talking about VPN profiles... I dont have VPN profile installed on my phone. If you have any other idea will be great.

    Thank you

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 19, 2015 1:14 PM in response to DZanvettor
    Level 9 (59,412 points)
    iPhone
    Feb 19, 2015 1:14 PM in response to DZanvettor

    No, I was not talking about VPN profiles. I was referring to the fact that some of the non-approved carriers will install profiles on the phone since they do not have carrier files on the devices. This is how they are able to get changes to be made to APN settings. If the carrier you used is a supported carrier, then the use of their SIM could have installed their carrier file on your device and now the SIM you generally use is not updating your regular carrier's file. Generally, if you have reset Network settings, or Reset All Settings on the device it will correct itself. If not, you may have to go to Settings>General>About> and if there is a carrier update, that usually will get your network to display the prompt to update it on your phone.

     

    If you have not Reset All Settings, that is in the same place on the General Menu where you reset Network Settings.

  • by DZanvettor,

    DZanvettor DZanvettor Feb 19, 2015 1:20 PM in response to ChrisJ4203
    Level 1 (7 points)
    Safari
    Feb 19, 2015 1:20 PM in response to ChrisJ4203

    Thats the same response I got from apple support and nothing

    I alredy reseted the network settings, resetted the iphone to factory settings using iTunes, restore from a previus backup when imessage was working (it shows the correct number but it does not register, I alredy check the about info to look for a carrier update and nothing!.

    I also change the SIM card for a new one and the issue is still there!.

    Im pretty sure it an issue on the carrier side, because last week I restored my work iPhone 4S and now I have the same issue on both iPhones (they are not sync with the same computer)

    Again thank you for the ideas.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Feb 19, 2015 2:52 PM in response to DZanvettor
    Level 9 (59,412 points)
    iPhone
    Feb 19, 2015 2:52 PM in response to DZanvettor

    Does iMessage even show that it is activated, let alone for the right number, or does it show waiting for activation? It almost seems as though the activation text is not going to the activation server. Otherwise, I agree there is something going on with the carrier. Good luck.

  • by nandwani88,

    nandwani88 nandwani88 Apr 30, 2015 7:57 PM in response to DZanvettor
    Level 1 (0 points)
    Apr 30, 2015 7:57 PM in response to DZanvettor

    Has anyone figured this out yet? I just came back from a business trip to China about two weeks ago, and I am having this same exact problem. And I tried everything, just like DZanvettor. It's such a frustrating problem. In fact, so frustrating that I am sort of relieved that I actually found a thread that is talking about the exact same issue I am having. I really hope someone solves this. Really annoying.

  • by Trial_Master,

    Trial_Master Trial_Master Jun 28, 2015 4:59 AM in response to DZanvettor
    Level 1 (5 points)
    Jun 28, 2015 4:59 AM in response to DZanvettor

    Do you have other devices that share your iMessage and FaceTime username? If so turn off iMessage and FaceTime on these devices too. When I returned from USA in 2010 I recall having issues similar to yours. I can't tell you what solved it but lots of network setting resets and toggling iMessage and FaceTime eventually got there.

     

    You can try to deregister too https://selfsolve.apple.com/deregister-imessage

  • by marliimarl,

    marliimarl marliimarl Aug 13, 2015 2:44 AM in response to DZanvettor
    Level 1 (0 points)
    Aug 13, 2015 2:44 AM in response to DZanvettor

    Hi, I had this problem since having changed mobile operator in the UK and I had my old number transferred over. Even after my number had been transferred over, when I sent iMessages and did FaceTime calls the number belonging to the new operator SIM would show (the new operator number was also visible under the Send & Receive addresses and my old number was nowhere to be seen). The solution for me was to do exactly as stated above; I switched off iMessages and FaceTime, then turned the phone off and back on, then switched iMessage and FaceTime back on and voila! My old number is now showing as the main number.

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