HT203353: If Safari is slow, stops responding, quits unexpectedly, or has other issues

Learn about If Safari is slow, stops responding, quits unexpectedly, or has other issues
raj thilak

Q: How to fix safari quit unexpectedly?

I Have tried everything that forum said.. Looked for the third party add on but couldn't find the problem. Please guide me on how to fix safari. Thank you

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Jan 8, 2015 10:14 AM

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Q: How to fix safari quit unexpectedly?

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  • Helpful answers

  • by Sparkleberry,Helpful

    Sparkleberry Sparkleberry Jan 8, 2015 10:38 AM in response to raj thilak
    Level 4 (3,110 points)
    Notebooks
    Jan 8, 2015 10:38 AM in response to raj thilak

    Raj, What is Safari NOT doing?

     

    What kind of error messages are you getting?

     

    Have you tried a Safe Mode / Safe Boot?

     

     

    http://support.apple.com/en-us/HT201262

  • by dominic23,

    dominic23 dominic23 Jan 8, 2015 11:11 AM in response to raj thilak
    Level 8 (41,517 points)
    Mac OS X
    Jan 8, 2015 11:11 AM in response to raj thilak

    Can you post a crash report please?

  • by raj thilak,

    raj thilak raj thilak Jan 8, 2015 11:19 AM in response to Sparkleberry
    Level 1 (0 points)
    Jan 8, 2015 11:19 AM in response to Sparkleberry

    its opening in safe mode.. But when I come back to normal mode it ain't opening

  • by raj thilak,

    raj thilak raj thilak Jan 8, 2015 11:32 AM in response to dominic23
    Level 1 (0 points)
    Jan 8, 2015 11:32 AM in response to dominic23

    i don't have anyother browser in mac. So sending these question from my I phone.

  • by dominic23,

    dominic23 dominic23 Jan 8, 2015 11:55 AM in response to raj thilak
    Level 8 (41,517 points)
    Mac OS X
    Jan 8, 2015 11:55 AM in response to raj thilak

    If you don't have another browser installed:

    Startup in SafeMode, log into your account

    and download  AdwareMedic.

    Proceed with removal of adware.

    Once done, restart from Apple menu afterwards

       http://support.apple.com/en-us/HT1564

     

    1. Download and use free AdwareMedic to remove the adware

     

        http://www.adwaremedic.com/index.php

     

        Install , open,  and run it by clicking “Scan for Adware” button   to remove adware.

        Once done, quit AdwareMedic.

     

     

    2. Safari > Preferences > Extensions

         Turn those off and relaunch Safari to test .

         Turn those on one by one and test.

  • by dominic23,

    dominic23 dominic23 Jan 8, 2015 12:25 PM in response to raj thilak
    Level 8 (41,517 points)
    Mac OS X
    Jan 8, 2015 12:25 PM in response to raj thilak

    This can happen if adware  Genieo is installed without your knowledge. Removing it will help,


    Startup in SafeMode, log into your account

    and download  AdwareMedic.

    Proceed with removal of adware.

    Once done, restart from Apple menu afterwards

       http://support.apple.com/en-us/HT1564

     

    1. Download and use free AdwareMedic to remove the adware

     

        http://www.adwaremedic.com/index.php

     

        Install , open,  and run it by clicking “Scan for Adware” button   to remove adware.

        Once done, quit AdwareMedic.

     

     

    2. Safari > Preferences > Extensions

         Turn those off and relaunch Safari to test .

         Turn those on one by one and test.

     

     

     

    How to startup in Safe Mode?

     

    1. Be sure your Mac is shut down.
    2. Press the power button.
    3. Immediately after you hear the startup sound, press and hold the Shift key. The Shift key should be pressed as soon as possible after startup, but not before the startup sound.
    4. Release the Shift key when you see the Apple logo appear on the screen.

           After the Apple logo appears, it may take longer than usual to reach the login screen. This is because your computer is performing a directory check as part of   Safe Mode.

          To leave Safe Mode, restart your computer without pressing any keys during startup.