NJAnalyst
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Q: iOS 8.1.2 WiFi disconnects

Ever since updating to iOS 8.1.2 my iphone 6 plus and my iPad 3 frequently disconnect from public WiFI's such as Google, AT&T, or XFinity. I didn't have this problem before with iOS 7 or 8. Is there a fix or do I have to wait for iOS 8.2?

iPhone 6 Plus, iOS 8.1.2, Verizon, 64 GB

Posted on Jan 3, 2015 12:09 PM

by jeressem,Solvedanswer
jeressem jeressem
Level 1 (10 points)
A:

I have this problem, too. After a bit of investigation, here are my facts:

 

The problem is the same for the following devices, all having upgraded to iOS 8.1.2:

- My iPhone 5

- My son's iPhone 4

- My mother's iPad Air

 

The same problem appears on several different Wifi points:

- At home

- At my work

- At my mother's home


Only iOS 8.1.2 devices have the problem on these Wifi points, no none-8.1.2 devices I've tried have the problem.


Symptoms:

- The Wifi symbol in the general top status line does NOT show

- The Wifi is not working

- The Wifi network DOES show in the Settings->Wi-Fi

- When clicking into the Wifi settings, the network is shown as trying to connect (circle turning, but no connected check mark)

 

Restarting the device resolves it for a while, without any of Judy's other suggestions. But the problem comes back after a while (some hours). I haven't tried Reset Network Settings, because it's more of a hassle.

 

My conclusion: iOS 8.1.2 is the problem. Not the devices. Not the Wifi networks. Not interference, weak signals, missing logins or anything else.

 

Jan Erik

Posted on Jan 8, 2015 3:55 PM

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Q: iOS 8.1.2 WiFi disconnects

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  • Helpful answers

  • by judysings,

    judysings judysings Jan 5, 2015 6:18 AM in response to NJAnalyst
    Community Specialists
    Jan 5, 2015 6:18 AM in response to NJAnalyst

    Hi NJAnalyst,

    Happy New Year!  The resource below will provide some troubleshooting steps you can take if your iPhone or iPad disconnects from Wi-Fi.  I've highlighted some of the key points in the article that apply to public networks.

    iOS: Troubleshooting Wi-Fi networks and connections - Apple Support
    http://support.apple.com/en-us/TS1398

    1.  Restart your iOS device.
    Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    Tap  and Forget this Network.
    Try to connect to your desired Wi-Fi network. 


    2.  Reset network settings by tapping 
    Settings > General > Reset > Reset Network Settings. 

    Note: This will reset all network settings including:previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, and VPN and APN settings

    3.  Check for sources of potential interference.

    4.  Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.

    5.  If you're using a public or commercial network, you may need to log in or subscribe.

    6.  Check to see if you have a self-assigned IP address:Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap .
    If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.

    If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
    If they do not, consult with your network administrator or ISP for further assistance.


    I hope this information helps ....

     

    - Judy

  • by jeressem,Solvedanswer

    jeressem jeressem Jan 8, 2015 3:55 PM in response to NJAnalyst
    Level 1 (10 points)
    Jan 8, 2015 3:55 PM in response to NJAnalyst

    I have this problem, too. After a bit of investigation, here are my facts:

     

    The problem is the same for the following devices, all having upgraded to iOS 8.1.2:

    - My iPhone 5

    - My son's iPhone 4

    - My mother's iPad Air

     

    The same problem appears on several different Wifi points:

    - At home

    - At my work

    - At my mother's home


    Only iOS 8.1.2 devices have the problem on these Wifi points, no none-8.1.2 devices I've tried have the problem.


    Symptoms:

    - The Wifi symbol in the general top status line does NOT show

    - The Wifi is not working

    - The Wifi network DOES show in the Settings->Wi-Fi

    - When clicking into the Wifi settings, the network is shown as trying to connect (circle turning, but no connected check mark)

     

    Restarting the device resolves it for a while, without any of Judy's other suggestions. But the problem comes back after a while (some hours). I haven't tried Reset Network Settings, because it's more of a hassle.

     

    My conclusion: iOS 8.1.2 is the problem. Not the devices. Not the Wifi networks. Not interference, weak signals, missing logins or anything else.

     

    Jan Erik

  • by KaJoHa,

    KaJoHa KaJoHa Jan 9, 2015 6:16 PM in response to judysings
    Level 1 (0 points)
    Jan 9, 2015 6:16 PM in response to judysings

    Hi Judy,

     

    This was helpful in that it helped me understand that I can not connect because for some reason I have the 169.254.xxx.xxx address on my phone.  How can I change this? The link you helpfully provided was Greek to me.

     

    Thank you,

    Karen

  • by KaJoHa,

    KaJoHa KaJoHa Jan 9, 2015 6:27 PM in response to KaJoHa
    Level 1 (0 points)
    Jan 9, 2015 6:27 PM in response to KaJoHa

    Oh Joy!

     

    I figured out what to do!  My airport extreme was also showing the 169.254.xxx.xxx address as a wireless client, so I restarted the modem and router and that worked.  Not sure why, but I'm a happy camper!

     

    Karen