HT201407: If you can't activate your iPhone

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monadoda

Q: How to activate my i pad 2 after restoring

how to activate my i pad 2 after restoring

iPad 2, Other OS, Serial number DMRJ7XZ6DKPH

Posted on Dec 1, 2014 4:37 AM

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Q: How to activate my i pad 2 after restoring

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  • by KiltedTim,

    KiltedTim KiltedTim Dec 1, 2014 4:39 AM in response to monadoda
    Level 9 (55,741 points)
    Mac OS X
    Dec 1, 2014 4:39 AM in response to monadoda

    The same way you did the first time you activated it.... You follow the on-screen prompts. If there's some kind of problem, you have to tell us what's going on.

  • by danfrumkin,

    danfrumkin danfrumkin Jan 8, 2015 8:25 PM in response to KiltedTim
    Level 1 (0 points)
    Jan 8, 2015 8:25 PM in response to KiltedTim

    I have an iPad 2 that can't restore either. I get an error (when I follow the on screen prompts) that says, Activation Failed, This iPad is not able to complete the activation process. I have been trying for a few days and nothing. The activation server shows that it is up.

     

    The device was working fine until I did a restore and wipe. Now nothing. I have removed the SIM card and tried another SIM card, and nada.

     

    Dan

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 8, 2015 8:30 PM in response to danfrumkin
    Level 9 (58,633 points)
    iPhone
    Jan 8, 2015 8:30 PM in response to danfrumkin

    Is that the complete error? Generally, the inability to contact the Activation server is because the device is jailbroken, or the computer was used at some time to jailbreak a device. Does either of those fit you?

  • by danfrumkin,

    danfrumkin danfrumkin Jan 8, 2015 8:38 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jan 8, 2015 8:38 PM in response to ChrisJ4203

    Full Error is

    "Activation Failed

    This iPad is not able to complete the activation process. Please press Home and start over. If the issue persists, please visit your nearest Apple Store or Authorized service provider for more information or replacement."

     

    The device has not been jail broken nor has my computer jail broken any devices. The device was working fine on wednesday and I did a restore and wipe, to switch from one user in the family to another. When I went to restore, I received this error. I have been through the restore and update process (says updating firmware, etc.) but at the end of the process I get the same message.

     

    My big concern is this is an iPad 2 I bought new years ago and I'll be upset if the Apple Store folks say, "sorry, hardware issue."

     

    Dan

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 8, 2015 8:40 PM in response to danfrumkin
    Level 9 (58,633 points)
    iPhone
    Jan 8, 2015 8:40 PM in response to danfrumkin

    My only suggestion would be to follow the instructions and contact Apple or Authorized service provider as indicated.

  • by danfrumkin,

    danfrumkin danfrumkin Jan 12, 2015 5:51 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jan 12, 2015 5:51 PM in response to ChrisJ4203

    The nice fellow at the Apple Store said he would replace my iPad for $250.

     

    I asked what was wrong with it and he said he didn't know. Eventually he offered to escalate it to the next level of support. I may know in about a week. Hopefully I'll know more in a week.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 12, 2015 9:01 PM in response to danfrumkin
    Level 9 (58,633 points)
    iPhone
    Jan 12, 2015 9:01 PM in response to danfrumkin

    That is how out of warranty hardware problems are handled. Apple does not repair devices, they replace them, and then inspect, refurbish, and test the devices for replacements like the one you would have received. If it fails their testing, it is considered bad and you are offered an out of warranty replacement. It doesn't really matter what is wrong, just that something is wrong with the hardware.

  • by danfrumkin,

    danfrumkin danfrumkin Jan 13, 2015 4:25 AM in response to ChrisJ4203
    Level 1 (0 points)
    Jan 13, 2015 4:25 AM in response to ChrisJ4203

    If these "boards" are to be trusted, it is more than likely a problem on Apple's side, and not a problem with the hardware.

     

    That being said, Apple seems pretty fair that they will look into problems with an out of warranty item for no cost.

     

    I guess I'll find out in a week or so what they decide.

  • by danfrumkin,

    danfrumkin danfrumkin Jan 13, 2015 8:17 AM in response to danfrumkin
    Level 1 (0 points)
    Jan 13, 2015 8:17 AM in response to danfrumkin

    The Apple Store called me today and said they would replace in about a week for no cost.

     

    Color me optomistic.

     

    Dan

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 13, 2015 8:47 AM in response to danfrumkin
    Level 9 (58,633 points)
    iPhone
    Jan 13, 2015 8:47 AM in response to danfrumkin

    There you go, problem solved. If they say they will replace it, they will.

  • by danfrumkin,

    danfrumkin danfrumkin Jan 29, 2015 12:53 PM in response to ChrisJ4203
    Level 1 (0 points)
    Jan 29, 2015 12:53 PM in response to ChrisJ4203

    And they did replace it with a refurbished version of exactly the same model.

  • by Ralph9430,

    Ralph9430 Ralph9430 Jan 29, 2015 12:56 PM in response to danfrumkin
    Level 6 (18,190 points)
    Apple Watch
    Jan 29, 2015 12:56 PM in response to danfrumkin

    I'm glad to hear that your problem was solved.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jan 29, 2015 1:13 PM in response to danfrumkin
    Level 9 (58,633 points)
    iPhone
    Jan 29, 2015 1:13 PM in response to danfrumkin

    Good to hear. Your problem has been resolved.