Q: Continuing problems with Word for Mac

Hello all. I wasn't sure if this was the right place to post this problem.

I have been on the Firefox forum for a few weeks trying to deal with Firefox continuously crashing. The people there found that it was Word for Mac that was causing the problem and recommended that I uninstall and reinstall- which I did. Firefox crashed again as did Word. My laptop also spontaneously shuts down. I bought new Ram hoping to solve that but it didn't. It shuts down, sometimes, when it's doing nothing but sitting there.

I have no idea what to do at this stage. The Firefox team suggested removing all Window products. Should I remove Silverlight? This I believe is required to watch Netflix.

Any suggestions. Having Word crash in the middle of a doc is a disaster. Auto recover recovered nothing and I had to start over.

I need Office due to my work with clients who are PC-based. AS you know Pages doesn't translate well.

mac pro

Posted on Jan 8, 2015 10:09 AM

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Q: Continuing problems with Word for Mac

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by originale,

originale Jan 9, 2015 8:20 AM in response to Sparkleberry
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Jan 9, 2015 8:20 AM in response to Sparkleberry

As I mentioned early on, I started on MS community and after everything, they sent me here as they don't understand the Mac world. I don't know where to find the plug-ins. And how would I know what to keep and what to remove?
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by Sparkleberry,

Sparkleberry Jan 9, 2015 8:39 AM in response to originale
Level 4 (3,110 points)

Notebooks

Jan 9, 2015 8:39 AM in response to originale

You had originally written that you started on a Firefox forum.

If you have not yet gone to Microsoft as Templeton Peck, try that, Originale.

http://answers.microsoft.com/en-us/mac

Plug ins should / often come with their own uninstaller.

e.g. plugins within a browser such as Firefox or Safari can be turned off (disabled) or turned on (enabled)

You can also remove them directly.

Here is from older Mavericks
Safari 7 (Mavericks): If you need to remove a plug-in
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by originale,

originale Jan 9, 2015 8:45 AM in response to originale
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Jan 9, 2015 8:45 AM in response to originale

Been there already- MS. They advised me to to go Apple forum.
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by Csound1,

Csound1 Jan 9, 2015 8:50 AM in response to originale
Level 9 (50,871 points)

Desktops

Jan 9, 2015 8:50 AM in response to originale

You'll need to wait until a Word for Mac user who has had the same problem and solved it shows up.
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by originale,

originale Jan 9, 2015 8:52 AM in response to Csound1
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Jan 9, 2015 8:52 AM in response to Csound1

Ok. Thanks. But can you tell me how to a) find plug-ins and b) determine which ones to remove
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by Sparkleberry,

Sparkleberry Jan 9, 2015 8:55 AM in response to originale
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Notebooks

Jan 9, 2015 8:55 AM in response to originale

Do you have a link to your previous interaction(s) on the MS / Firefox forums?
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Q: Continuing problems with Word for Mac

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by Sparkleberry,

by originale,

by Csound1,

by originale,

by Sparkleberry,

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