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Q: No WLAN-Connection after awake from sleep

Hello!

Since may be 3 Weeks i have serious trouble with my Macbook Pro Retina, Mid 2012. After returning from sleep-Mode it won't connect to my wireless router (AVM Fritzbox 7390).

I took all the actions decribed in the apple support-section (Renew Lease, Delete Wirless Networks, ...). No success.

 

The wlan can be reconnected by switching off/on the Macbook. Not restart - i have to switch of / on via the On/Off-Button. Once or twice - than the Wireless Network connects again.

 

Someone with a good advice to fix the problem?

 

Best regards!

Reinhold

MacBook Pro with Retina display

Posted on Jan 9, 2015 10:37 AM

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Q: No WLAN-Connection after awake from sleep

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  • by judysings,

    judysings judysings Jan 11, 2015 9:32 AM in response to Appelist
    Community Specialists
    Jan 11, 2015 9:32 AM in response to Appelist

    Hi Applelist,

    Welcome to the Support Communities!  If your MacBook Pro is having trouble waking from sleep, try the troubleshooting steps below:

    OS X: When your Mac doesn't sleep or wake - Apple Support
    http://support.apple.com/en-us/TS5357

     

    Restore Defaults in Energy Saver preferences

    You can reset Energy Saver settings back to the way they were when you first got your Mac. To do this, select the option "Restore Defaults" in Energy Saver preferences.

     

    1. Choose System Preferences from the Apple () menu.
    2. Click the Energy Saver icon in the System Preferences window.
    3. Click the Restore Defaults button in the Energy Saver window.
    4. If you are on a Mac notebook computer, click the Battery or Power Adapter tab to switch settings. Click the Restore Defaults button in both panes if needed.

     

    Your computer cannot wake from sleep

    Make sure your computer isn't powered off by pressing the power key for one second.

    If you're using an external display, make sure your display is not powered off or unplugged.

    If you are using a Mac notebook:

    • Make sure the computer's battery is charged. Try connecting the power adapter to the computer, then press the power button for one second to see if the computer powers on.
    • Make sure the AC power cord is connected securely to the power outlet, and that the outlet it is working correctly. Confirm the power adapter or cable is attached firmly.
    • If your computer is plugged into a power strip, make sure the power strip is not turned off. Check to make sure other items connected to the power strip are receiving power.
    • Confirm the right power adapter is connected on Mac notebook computers. If a lower wattage power adapter is used than the one that came with your Mac, it may not provide enough power to charge the battery while the computer is powered on. Make sure there is no debris in the MagSafe port that might prevent charging. When your MagSafe cable is connected properly, you should see a green or orange light on the connector.

    Your computer is slow to wake from sleep

    If you see a progress bar when you wake your computer from sleep, this is normal. The computer is waking from safe sleep.

    OS X Recovery and sleep

    The system software your computer uses when started from OS X Recovery allows display sleep. Your computer does not go to sleep on idle while started from Recovery unless you are using a Mac notebook that is not connected to AC power.

     

    Additional troubleshooting

    If the steps above do not resolve your sleep-related issue, try these additional recommendations.

    Reset SMC

    The System Management Controller (SMC) is involved in managing power on your computer. Reset the SMC on your Mac if you are having difficulty sleeping or waking your computer.

    Reset NVRAM/PRAM

    Nonvolatile RAM (NVRAM)/Parameter RAM (PRAM) stores some power-related settings.Try resetting NVRAM/PRAM if you are having difficulty sleeping or waking your computer.

    Test with external devices disconnected

    Some external devices can prevent your computer from sleeping. Try disconnecting items other than your Apple keyboard or mouse from the built-in USB, Thunderbolt and Firewire ports on your Mac. If this resolves the issue, try reconnecting your external devices one at a time until you find the device preventing sleep or wake. Check the documentation that came with the device, or contact the device manufacturer for more information.

    Try Safe Mode

    Check to see if the issue still occurs when the computer is started in Safe Mode. If this resolves the issue, it could be related to a third party software item such as:

    Try another user account

    Try creating another user account, or log in as guest. See if your computer sleeps and wakes properly from the additional user account. If it does, your issue may be related to one of the following:

    You can disable login items from the Accounts pane of System Preferences. Try opening only one app at a time in the original user account to determine which app is preventing sleep. If you isolate the issue to a particular app or login item, check its documentation, or contact the developer of that software for more information.

     

    Last Modified:

     

     

    I hope this information helps ....

     

    - Judy

  • by Appelist,

    Appelist Appelist Jan 11, 2015 11:47 AM in response to judysings
    Level 1 (5 points)
    Mac OS X
    Jan 11, 2015 11:47 AM in response to judysings

    Hi Judy,

    thanks for your quick response. But - are you sure the support-infos you posted are fitting my problem? There are no problems going to / awake from sleep-mode. Just my wlan doesn't reconnect after ending sleep-mode.

     

    Meanwhile i had contact with apple support - that didn't help until now. Tomorrow there will be a call with the "apple second level support". Hopefully there will be some more ideas...

     

    Best regards!

     

    Reinhold

  • by judysings,

    judysings judysings Jan 11, 2015 1:53 PM in response to Appelist
    Community Specialists
    Jan 11, 2015 1:53 PM in response to Appelist

    Hi Reinhold,

    The steps I outlined above are the basic troubleshooting steps for sleep/wake issues.  When you speak with the Apple advisor, they will be able to troubleshoot further regarding your Wi-Fi connectivity.

    - Judy