chickashnaz

Q: ANNOYING MACKEEPER TABS AND POPUP ADS

Hi there,

 

I bought a new macbook air 2 weeks ago, all has been well and good (new to mac products, always for android, still am).

 

Safari has also been good, as well as chrome, but as of recently, this whole "MacKeeper", "Zeobit.com" **** is completely taking over my search engines etc, problems including:

 

- Clean up mac ads everywhere, as well as the typical "Get a new iPhone 5' rubbish

- When clicking on links, my top sites tab shows up as well as the typical "MacKeeper" download page in another. I can only open links by pressing command to open in new tabs, however my top sites tab opens as well as the Mackeeper download page, along with it's fling annoying ads

- Ads as well before relevant google search links, like "Pages related to...." With zeobit.com on every inch of my ******* screen

 

Note that:

 

- I HAVE NOT downloaded anything to do with mackeeper, so uninstalling programs etc is unnecessary information - purely mackeeper tab and popup annoyances

- I have TRIED to 'restart' safari and remove cache, nothing works

- I have done the whole system preferences, privacy, remove all website data (which this zeobit.com **** is listed), and I remove zeobit.com but it just goes back on the list when I go through this process again

- Yes I have 'block popup ads' ticked

 

Can someone give me a solution to removing these popups with anything to do with zeobit.com and fling mackeeper which doesn't require me to read a long page of information? I'm about to smash my screen in here.

Posted on Jul 10, 2014 4:48 AM

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Q: ANNOYING MACKEEPER TABS AND POPUP ADS

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  • by Fadi Hammad,

    Fadi Hammad Fadi Hammad Jan 10, 2015 11:09 PM in response to Linc Davis
    Level 1 (0 points)
    Jan 10, 2015 11:09 PM in response to Linc Davis

    Dear Linc,

     

    Seems that you are the magician and experts about Mackeeper, I have the same problem, but I have followed your recent instructions, and could not find any of the items listed. I have installed Norton Internet Security but didn't help too, can you please help?

  • by Linc Davis,

    Linc Davis Linc Davis Jan 10, 2015 11:18 PM in response to Fadi Hammad
    Level 10 (207,963 points)
    Applications
    Jan 10, 2015 11:18 PM in response to Fadi Hammad

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.

    You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.

    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

    4. Here's a summary of what you need to do, if you choose to proceed:

    ☞ Copy a line of text in this window to the Clipboard.

    ☞ Paste into the window of another application.

    ☞ Wait for the test to run. It usually takes a few minutes.

    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.

    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.

    5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.

    Triple-click anywhere in the line of text below on this page to select it:

    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts 1024 85 percent 20480 1 MB/s 25000 ports KiB/s DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB 'com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx' '879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487' 51 5120 files 4 1000 25 5120 -\\t 'PlistBuddy -c Print' );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n'"${p[50]}"'%s\n' '%s (UID %s) is using %s %s' '\nContents of %s\n   '"${p[50]}"'mod date: %s\n   '"${p[50]}"'checksum: %s\n%s\n' '\n   ...and %s more line(s)\n' );S0() { echo ' { 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b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/\.(component|mdimporter|plugin|qlgenerator|saver|wdgt)$/p;' 's/Pr.+n //p' ' BEGIN{FS=":"};{ if($1~/\.kext$/) { s=system("'"${p[51]}"'\\ :OSBundleRequired "$1"/*/I*|grep -q Sa");if(!s) $1=$1" S";printf("'"${f[4]}"'",$1,$2);} else print;} ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&& $3!~/(255\.){3}0/)||(/v6:/&&$2!~/A/) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 23`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"cksum "F|getline C;split(C, A);C=A[1];"stat -f%Sm "F|getline D;"file -b "F|getline T;if(T~/^Apple b/) { f="";l=0;while("'"${p[51]}"' "F|getline g) { l++;if(l<=L) f=f"\n   "g;};};if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F"\n   '"${p[50]}"'"T;printf("'"${f[6]}"'",F,D,C,f);if(l>L) printf("'"${f[7]}"'",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */   /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/^[1-9][0-9]{0,2}(\.[1-9][0-9]{0,2}){2}$/ { i++;n=n"\n"$1"\t"$3;} END { if(i>1) print n;} ' ' s/:[^:]+$//;s/ +([0-9]+)(.+)/\2: \1/p;' ' { gsub(/[()"]/,"",$3);if(!$3) $3="N/A";print $3;} ' ' /es: ./{ s/^.+://;b0'$'\n'' };/^ +C.+ted: +[NY]/H;/:$/b0'$'\n'' d;:0'$'\n'' x;/: +N/d;s/\n.+//p;' ' 1d;/:$/b0'$'\n'' $b0'$'\n'' /(D|^ *Loc.+): /{ s/^.+: //;H;};/(By|m): /H;d;:0'$'\n'' x;/[my]: [AM]|^\/Vo/d;s/(^|\n) [ -~]+//g;s/(.+)\n(.+)/\2:\1/;s/\n//g;/[ -~]/p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c Print\' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin /' ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e netstat mdls kextfind );S1() { printf kMDItemContentTypeTree=com.apple.$1;};S2() { printf 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :'$1' {} \;|uniq';};c2=(com.apple.loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" "`S2 CFBundleDisplayName`" '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '-F \$Message -k Sender kernel -k Message CSeq "I/O e"|sort|uniq -c' :${p[35]} :Label '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne '08012|Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|idle ex|inval|jnl:|last value [1-9]|NVDA\(|pagin|pci pa|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' "`S1 bundle`" "`S1 mach-o-dylib`" "`S2 ${p[35]}`" 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);N1=${#c2[@]};for j in {0..14};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files I/O\ errors 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Stylesheet Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching Nets Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns Bad\ kexts );N3=${#l[@]};for i in {0..8};do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"|sort`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};C4() { echo "Part $((++P)) of 8 done at $((`date +%s`-v[3])) sec">&4;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 $((N3+4));for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 0 $((N1+8)) 71 $((N3+3));D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D13 5 5 69 1;D13 5 54 30 56;C4;D23 5 14 12 14;C4;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;C4;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};C4;D22 12 44 54 45;D22 12 39 15 21;D13 40 58 32 57;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;C4;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;C4;for i in {0..3};do A1 0 $((N1+10+i)) 72;B7 12;B4 0 0 31;((i))&&{ B2 14;A4 39 57 70 14;B2 15;B6 14 15 4;};C3 $((N3+5+i));done;A1 24 22 29;B7 12;B2 14;A4 39 57 70 0;B2 15;B6 14 15 4;C3 29;C4;B3 4 13 27;A1 24 23 32;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+14)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 38 55 68 50;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;A1 4 3 60;B2 30;A1 4 24 60;B2 31;B6 30 31 4;C3 5;D12 21 56 35 31;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;C4;} 4>&2 2>/dev/null|pbcopy;exit 2>&-

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    8. Launch the built-in Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.

    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

    exec bash

    and press return. Then paste the script again.

    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return  three times at the password prompt. Again, the script will still run.

    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be a series of messages in the Terminal window like this:

    Part 1 of 8 done at ... sec
    ...
    Part 8 of 8 done at ... sec

    The messages won't be spaced equally apart in time, but they give a rough indication of progress. Wait for the final message

    [Process completed]

    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the last message you saw. No harm will be done.

    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.

    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.

    ______________________________________________________________

    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • by thomas_r.,

    thomas_r. thomas_r. Jan 11, 2015 4:52 AM in response to Fadi Hammad
    Level 7 (30,919 points)
    Mac OS X
    Jan 11, 2015 4:52 AM in response to Fadi Hammad

    Fadi Hammad wrote:

     

    Seems that you are the magician and experts about Mackeeper, I have the same problem, but I have followed your recent instructions, and could not find any of the items listed.

     

    There are a couple dozen other possible pieces of adware you could have installed besides Downlite (aka VSearch). See my Adware Removal Guide for help getting rid of them.

     

    (Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

     

    I have installed Norton Internet Security but didn't help too, can you please help?

     

    Any Norton products are bad on the Mac. They're well-known for causing performance and stability problems and don't protect you all that well anyway. I strongly recommend you uninstall any Norton programs you have installed.

  • by LeeLeeM,

    LeeLeeM LeeLeeM Jan 11, 2015 8:22 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 11, 2015 8:22 AM in response to Linc Davis

    I copied the script line into terminal and it seems like it is taking forever to run and it hasn't updated past Part 3 of 8, what should I do?  Thanks

  • by Linc Davis,

    Linc Davis Linc Davis Jan 11, 2015 8:29 AM in response to LeeLeeM
    Level 10 (207,963 points)
    Applications
    Jan 11, 2015 8:29 AM in response to LeeLeeM

    Try this:

     

    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts 1024 85 percent 20480 1 MB/s 25000 ports KiB/s DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB 'com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx' '879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487' 51 5120 files 4 1000 25 5120 -\\t 'PlistBuddy -c Print' );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n'"${p[50]}"'%s\n' '%s (UID %s) is using %s %s' '\nContents of %s\n  '"${p[50]}"'mod date: %s\n  '"${p[50]}"'checksum: %s\n%s\n' '\n  ...and %s more line(s)\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("'"${f[5]}"'",$0,u,q,"'${p[$2]}'");} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[46]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[47]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[48]}'";} ' ' NR==2&&$4<='${p[49]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p ' '/^root$/p' ' !/^\/[AD]|\/Contents\/.+\/Contents\/|\.prefP/&&/\/(Lib|usr).+\/(.+\.lproj|Contents|Info\.plist|Resources)|\.framework$/ { n++;sub(/\/Info\.plist$/,"");sub(/\/([A-Za-z_]+\.lproj|Contents|Resources|Versions)(\/.+)?/,"");print|"sort|uniq";} END { if(n<1100) print "/System/";} ' '/\.dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/\.(component|mdimporter|plugin|qlgenerator|saver|wdgt)$/p;' 's/Pr.+n //p' ' BEGIN{FS=":"};{ if($1~/\.kext$/) { s=system("'"${p[51]}"'\\ :OSBundleRequired "$1"/*/I*|grep -q Sa");if(!s) $1=$1" S";printf("'"${f[4]}"'",$1,$2);} else print;} ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&& $3!~/(255\.){3}0/)||(/v6:/&&$2!~/A/) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 23`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n  "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n  [N/A]";"cksum "F|getline C;split(C, A);C=A[1];"stat -f%Sm "F|getline D;"file -b "F|getline T;if(T~/^Apple b/) { f="";l=0;while("'"${p[51]}"' "F|getline g) { l++;if(l<=L) f=f"\n  "g;};};if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F"\n  '"${p[50]}"'"T;printf("'"${f[6]}"'",F,D,C,f);if(l>L) printf("'"${f[7]}"'",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */  /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/^[1-9][0-9]{0,2}(\.[1-9][0-9]{0,2}){2}$/ { i++;n=n"\n"$1"\t"$3;} END { if(i>1) print n;} ' ' s/:[^:]+$//;s/ +([0-9]+)(.+)/\2: \1/p;' ' { gsub(/[()"]/,"",$3);if(!$3) $3="N/A";print $3;} ' ' /es: ./{ s/^.+://;b0'$'\n'' };/^ +C.+ted: +[NY]/H;/:$/b0'$'\n'' d;:0'$'\n'' x;/: +N/d;s/\n.+//p;' ' 1d;/:$/b0'$'\n'' $b0'$'\n'' /(D|^ *Loc.+): /{ s/^.+: //;H;};/(By|m): /H;d;:0'$'\n'' x;/[my]: [AM]|^\/Vo/d;s/(^|\n) [ -~]+//g;s/(.+)\n(.+)/\2:\1/;s/\n//g;/[ -~]/p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c Print\' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin /' ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e netstat mdls kextfind );S1() { printf kMDItemContentTypeTree=com.apple.$1;};S2() { printf 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :'$1' {} \;|uniq';};c2=(com.apple.loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" "`S2 CFBundleDisplayName`" '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '-F \$Message -k Sender kernel -k Message CSeq "I/O e"|sort|uniq -c' :${p[35]} :Label '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne '08012|Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|idle ex|inval|jnl:|last value [1-9]|NVDA\(|pagin|pci pa|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' "`S1 bundle`" "`S1 mach-o-dylib`" "`S2 ${p[35]}`" "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " -i '-app Safari UserStyleSheetEnabled' -name\ kMDItem${p[35]} '-nl -print -print-diagnostics' );N1=${#c2[@]};for j in {0..14};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files I/O\ errors 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Stylesheet Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching Nets Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns Bad\ kexts );N3=${#l[@]};for i in {0..8};do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"|sort`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};C4() { echo "Part $((++P)) of 8 done at $((`date +%s`-v[3])) sec">&4;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 $((N3+4));for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 0 $((N1+8)) 71 $((N3+3));D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D13 5 5 69 1;D13 5 54 30 56;C4;D23 5 14 12 14;C4;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;C4;C4;D22 12 44 54 45;D22 12 39 15 21;D13 40 58 32 57;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;C4;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;C4;for i in {0..3};do A1 0 $((N1+10+i)) 72;B7 12;B4 0 0 31;((i))&&{ B2 14;A4 39 57 70 14;B2 15;B6 14 15 4;};C3 $((N3+5+i));done;A1 24 22 29;B7 12;B2 14;A4 39 57 70 0;B2 15;B6 14 15 4;C3 29;C4;B3 4 13 27;A1 24 23 32;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+14)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 38 55 68 50;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;A1 4 3 60;B2 30;A1 4 24 60;B2 31;B6 30 31 4;C3 5;D12 21 56 35 31;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;C4;} 4>&2 2>/dev/null|pbcopy;exit 2>&-
    
  • by LeeLeeM,

    LeeLeeM LeeLeeM Jan 11, 2015 8:40 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 11, 2015 8:40 AM in response to Linc Davis

    well it made it to part 5 this time, does it usually take longer or am I just being impatient?

  • by Fadi Hammad,

    Fadi Hammad Fadi Hammad Jan 11, 2015 9:29 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 11, 2015 9:29 AM in response to Linc Davis

    Hello Linc,

     

    I have followed the steps, and below is the report, what can you see going wrong?!

     

    Start time: 21:16:12 01/11/15

     

     

    Model Identifier: MacBookPro11,1

    System Version: OS X 10.10.1 (14B25)

    Kernel Version: Darwin 14.0.0

    Time since boot: 22:34

     

     

    FileVault: On

     

     

    Diagnostic reports

     

     

       2014-12-28 adb crash

       2015-01-11 DivX Player hang

     

     

    Log

     

     

       Jan  9 22:22:23 process SymDaemon[52] thread 24585 caught burning CPU! It used more than 50% CPU (Actual recent usage: 76%) over 180 seconds. thread lifetime cpu usage 90.033012 seconds, (69.388935 user, 20.644077 system) ledger info: balance: 90009394085 credit: 90009394085 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 118010977822

       Jan  9 22:25:34 com.apple.xpc.launchd.domain.pid.MediaLibraryService.750: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

       Jan  9 22:25:34 com.apple.xpc.launchd.domain.pid.MediaLibraryService.750: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

       Jan 10 00:44:32 com.apple.iTunesHelper.75292: Service exited with abnormal code: 1

       Jan 10 09:46:32 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

       Jan 10 09:46:32 Error 2 registering socket filter (com.symantec.fw.ac.at). Your computer may not be fully protected.

       Jan 10 09:46:34 An error occured while attaching to a new interface (35). Your computer may not be protected.

       Jan 10 09:50:39 com.apple.xpc.launchd.domain.pid.BKAgentService.527: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/PrivateFrameworks/BookKit.framework/Versions/A/XPCServices/com. apple.BKAgentService.xpc

       Jan 10 09:50:39 com.apple.xpc.launchd.domain.pid.BKAgentService.527: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/PrivateFrameworks/BookKit.framework/Versions/A/XPCServices/com. apple.BKAgentService.xpc

       Jan 10 09:50:39 com.apple.xpc.launchd.domain.pid.quicklookd.256: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app

       Jan 10 10:05:15 ARPT: 1124.308125: directed SSID scan fail

       Jan 10 10:05:18 ARPT: 1127.627368: directed SSID scan fail

       Jan 10 10:05:37 ARPT: 1146.074732: directed SSID scan fail

       Jan 10 10:05:40 ARPT: 1149.181514: directed SSID scan fail

       Jan 10 10:08:39 com.apple.xpc.launchd.domain.pid.quicklookd.660: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app

       Jan 10 10:10:22 com.apple.iTunesHelper.75292: Service exited with abnormal code: 1

       Jan 10 22:41:54 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

       Jan 10 22:41:54 Error 2 registering socket filter (com.symantec.fw.ac.at). Your computer may not be fully protected.

       Jan 10 22:48:02 com.apple.xpc.launchd.domain.pid.BKAgentService.515: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/PrivateFrameworks/BookKit.framework/Versions/A/XPCServices/com. apple.BKAgentService.xpc

       Jan 10 22:48:02 com.apple.xpc.launchd.domain.pid.BKAgentService.515: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/PrivateFrameworks/BookKit.framework/Versions/A/XPCServices/com. apple.BKAgentService.xpc

       Jan 11 09:07:42 com.apple.xpc.launchd.domain.pid.MediaLibraryService.949: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

       Jan 11 09:07:42 com.apple.xpc.launchd.domain.pid.MediaLibraryService.949: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

       Jan 11 09:20:34 process SymDaemon[57] thread 39235 caught burning CPU! It used more than 50% CPU (Actual recent usage: 78%) over 180 seconds. thread lifetime cpu usage 232.345538 seconds, (179.171085 user, 53.174453 system) ledger info: balance: 90163009168 credit: 232313217717 debit: 142150208549 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 114463726565

       Jan 11 14:15:25 ARPT: 10686.664295: MacAuthEvent en0   Auth result for: c0:25:5c:ec:f2:af Auth request tx failed

       Jan 11 21:01:03 com.apple.xpc.launchd.domain.pid.quicklookd.1503: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app

     

     

    Swap (MiB): 1540

     

     

    kexts

     

     

       com.symantec.kext.SymAPComm (12.7.1f4)

       com.symantec.kext.fw (5.3.1f4)

       com.symantec.kext.internetSecurity (5.4f4)

       com.symantec.kext.ips (3.9.2f1)

       com.symantec.kext.pf (5.7.1f4)

     

     

    Daemons

     

     

       com.adobe.fpsaud

       com.apple.installer.osmessagetracing

       com.microsoft.office.licensing.helper

       com.symantec.deepsight-extractor

       com.symantec.errorreporting.periodic

       com.symantec.liveupdate.daemon

       com.symantec.liveupdate.daemon.ondemand

       com.symantec.sharedsettings

       com.symantec.symdaemon

     

     

    Agents

     

     

       com.apple.AirPortBaseStationAgent

       com.symantec.errorreporting.periodic-agent

       com.symantec.nis.application

       com.symantec.uiagent.application

     

     

    Extensions

     

     

       /Library/Extensions/FileSecurity.kext

       - com.symantec.kext.filesecurity

       /Library/Extensions/SymAPComm.kext

       - com.symantec.kext.SymAPComm

       /Library/Extensions/SymFirewall.kext

       - com.symantec.kext.fw

       /Library/Extensions/SymIPS.kext

       - com.symantec.kext.ips

       /Library/Extensions/SymInternetSecurity.kext

       - com.symantec.kext.internetSecurity

       /Library/Extensions/SymPersonalFirewall.kext

       - com.symantec.kext.pf

       /System/Library/Extensions/JMicronATA.kext

       - com.jmicron.JMicronATA

       /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns/ssudmdmcontrol.kext

       - com.devguru.driver.SamsungACMControl

       /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns/ssudmdmdata.kext

       - com.devguru.driver.SamsungACMData

       /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns/ssudmtp.kext

       - com.devguru.driver.SamsungMTP

       /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns/ssudserial.kext

       - com.devguru.driver.SamsungSerial

       /System/Library/Extensions/ssuddrv.kext

       - com.devguru.driver.SamsungComposite

     

     

    Applications

     

     

       /Applications/Kies.app

       - com.samsung.Kies

       /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

       - com.microsoft.languageregister

       /Applications/Microsoft Office 2011/Microsoft Document Connection.app

       - com.microsoft.DocumentConnection

       /Applications/Microsoft Office 2011/Microsoft Excel.app

       - com.microsoft.Excel

       /Applications/Microsoft Office 2011/Microsoft Outlook.app

       - com.microsoft.Outlook

       /Applications/Microsoft Office 2011/Microsoft PowerPoint.app

       - com.microsoft.Powerpoint

       /Applications/Microsoft Office 2011/Microsoft Word.app

       - com.microsoft.Word

       /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

       - com.microsoft.ASApplication

       /Applications/Microsoft Office 2011/Office/Equation Editor.app

       - com.microsoft.EquationEditor

       /Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app

       - com.microsoft.alerts.daemon

       /Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app

       - com.microsoft.openxml.chart.app

       /Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app

       - com.microsoft.ClipGallery

       /Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app

       - com.microsoft.outlook.databasedaemon

       /Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app

       - com.microsoft.outlook.databaseutility

       /Applications/Microsoft Office 2011/Office/Microsoft Graph.app

       - com.microsoft.Graph

       /Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app

       - com.microsoft.outlook.officereminders

       /Applications/Microsoft Office 2011/Office/Microsoft Office Setup Assistant.app

       - com.microsoft.office.setupassistant

       /Applications/Microsoft Office 2011/Office/Microsoft Query.app

       - com.microsoft.Query

       /Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app

       - com.microsoft.office.uploadcenter

       /Applications/Microsoft Office 2011/Office/My Day.app

       - com.microsoft.myday

       /Applications/Microsoft Office 2011/Office/Office365Service.app

       - com.microsoft.Office365Service

       /Applications/Microsoft Office 2011/Office/Open XML for Excel.app

       - com.microsoft.openxml.excel.app

       /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app

       - com.microsoft.SyncServicesAgent

       /Applications/Symantec Solutions/LiveUpdate.app

       - com.symantec.LiveUpdateApplication

       /Applications/Symantec Solutions/Norton AntiVirus.app

       - com.symantec.nortonantivirus

       /Applications/Symantec Solutions/Norton Firewall.app

       - com.symantec.nortonfirewall

       /Applications/Symantec Solutions/Norton Identity.app

       - com.symantec.nortonconfidential

       /Applications/Symantec Solutions/Norton Internet Security.app

       - com.symantec.nis.launcher

       /Applications/Symantec Solutions/Symantec Uninstaller.app

       - com.symantec.uninstaller

       /Applications/Utilities/Adobe Flash Player Install Manager.app

       - com.adobe.flashplayer.installmanager

       /Applications/Wondershare MobileTrans.app

       - com.Wondershare.MobileTrans

       /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

       - com.microsoft.autoupdate2

       /Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app

       - com.microsoft.error_reporting

       /Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app

       - com.microsoft.netlib.shipassertprocess

       /Library/Application Support/Symantec/Assistants/Symantec Setup Assistant.app

       - com.symantec.setupassist.app

       /Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app

       - com.symantec.uiagent.application

       /Users/USER/Downloads/Norton Management Installer.app

       - com.symantec.nortononefsd

       /Users/USER/Library/Application Support/Helper/Wondershare Helper Compact.app

       - com.wondershare.helper_compact

       /Users/USER/Library/Developer/Xcode/DerivedData/MyFirstApplication-cmjazkolytsj oneisfpmtgthztmy/Build/Products/Debug-iphonesimulator/MyFirstApplication.app

       - Hammad.MyFirstApplication

     

     

    Frameworks

     

     

       /Library/Frameworks/DivXInstallerUtilities.framework

       - com.yourcompany.DivXInstallerUtilities

       /Users/USER/Library/Frameworks/SamsungKiesFoundation.framework

       - null

       /Users/USER/Library/Frameworks/SamsungKiesSerialPort.framework

       - null

     

     

    PrefPane

     

     

       /Library/PreferencePanes/Flash Player.prefPane

       - com.adobe.flashplayerpreferences

       /Library/PreferencePanes/SymantecQuickMenu.prefPane

       - com.symantec.quickmenu.prefpane

     

     

    Bundles

     

     

       /Library/Internet Plug-Ins/NortonInternetSecurityBF.plugin

       - com.symantec.NortonInternetSecurityBF

     

     

    dylibs

     

     

       /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib

       /Applications/Microsoft Office 2011/Office/OPF.framework/Versions/14/Resources/OPF_Common.dylib

       /Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/Fm20.dylib

       /Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/MicrosoftOLE2TypesLib.dylib

       /Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RefEdit.dylib

       /Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RichEdit.dylib

       /Library/Application Support/Symantec/LiveUpdate/LUMicroDefs2.dylib

       /Library/Application Support/Symantec/LiveUpdate/LUMicroDefs25.dylib

       /Library/Application Support/Symantec/WebFraud/libshastacomm.dylib

       /Library/Application Support/Symantec/WebFraud/libsymwebfraudutils.dylib

       /Library/PrivateFrameworks/SymLicensing.framework/Versions/A/Resources/LMUI.dyl ib

       /usr/local/lib/libecomlodr.dylib

     

     

    Contents of /Library/LaunchAgents/com.symantec.errorreporter-periodicagent.plist

       - mod date: Jan  9 21:36:42 2015

       - checksum: 2029808033

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Disabled</key>

        <false/>

        <key>Label</key>

        <string>com.symantec.errorreporting.periodic-agent</string>

        <key>Nice</key>

        <integer>10</integer>

        <key>LowPriorityIO</key>

        <true/>

        <key>RunAtLoad</key>

        <true/>

        <key>StartInterval</key>

        <integer>86400</integer>

        <key>StartCalendarInterval</key>

        <array>

        <dict>

        <key>Minute</key>

        <integer>57</integer>

        <key>Hour</key>

        <integer>16</integer>

        <key>Weekday</key>

        <integer>1</integer>

     

     

       ...and 28 more line(s)

     

     

    Contents of /Library/LaunchAgents/com.symantec.nis.application.plist

       - mod date: Oct  1 11:55:18 2014

       - checksum: 4000086316

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>com.symantec.nis.application</string>

        <key>RunAtLoad</key>

        <false/>

        <key>QueueDirectories</key>

        <array>

        <string>/Library/Application Support/Symantec/NisLaunch</string>

        </array>

        <key>ProgramArguments</key>

        <array>

        <string>/Applications/Symantec Solutions/Norton Internet Security.app/Contents/MacOS/Norton Internet Security</string>

        </array>

       </dict>

       </plist>

     

     

    Contents of /Library/LaunchAgents/com.symantec.uiagent.application.plist

       - mod date: Jan 17 02:27:39 2013

       - checksum: 2715641560

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>KeepAlive</key>

        <true/>

        <key>Label</key>

        <string>com.symantec.uiagent.application</string>

        <key>ProgramArguments</key>

        <array>

        <string>/Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app/Contents/MacOS/SymUIAgent</string>

        </array>

        <key>RunAtLoad</key>

        <true/>

       </dict>

       </plist>

     

     

    Contents of /Library/LaunchDaemons/com.symantec.deepsight-extractor.plist

       - mod date: Jan 24 15:06:24 2013

       - checksum: 27990138

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Disabled</key>

        <true/>

        <key>Label</key>

        <string>com.symantec.deepsight-extractor</string>

        <key>OnDemand</key>

        <true/>

        <key>KeepAlive</key>

        <dict>

        <key>NetworkState</key>

        <true/>

        </dict>

        <key>RunAtLoad</key>

        <true/>

        <key>LowPriorityIO</key>

        <true/>

        <key>Nice</key>

        <integer>10</integer>

        <key>StandardOutPath</key>

        <string>/dev/null</string>

        <key>StandardErrorPath</key>

        <string>/Library/Application Support/Symantec/DeepSight/errors.log</string>

     

     

       ...and 13 more line(s)

     

     

    Contents of /Library/LaunchDaemons/com.symantec.errorreporter-periodic.plist

       - mod date: Jan  9 21:36:42 2015

       - checksum: 2711287374

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Disabled</key>

        <false/>

        <key>Label</key>

        <string>com.symantec.errorreporting.periodic</string>

        <key>Nice</key>

        <integer>10</integer>

        <key>LowPriorityIO</key>

        <true/>

        <key>RunAtLoad</key>

        <false/>

        <key>StartInterval</key>

        <integer>43200</integer>

        <key>StartCalendarInterval</key>

        <array>

        <dict>

        <key>Minute</key>

        <integer>57</integer>

        <key>Hour</key>

        <integer>12</integer>

        <key>Weekday</key>

        <integer>1</integer>

     

     

       ...and 30 more line(s)

     

     

    Contents of /Library/LaunchDaemons/com.symantec.liveupdate.daemon.ondemand.plist

       - mod date: Sep 23 13:31:18 2014

       - checksum: 2394746304

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>KeepAlive</key>

        <false/>

        <key>Label</key>

        <string>com.symantec.liveupdate.daemon.ondemand</string>

        <key>ProgramArguments</key>

        <array>

        <string>/Library/Application Support/Symantec/LiveUpdate/LiveUpdateDaemon.bundle/Contents/MacOS/LiveUpdateDa emon</string>

        </array>

        <key>TimeOut</key>

        <integer>15</integer>

        <key>Sockets</key>

        <dict>

        <key>DaemonSocket</key>

        <dict>

        <key>SockPathMode</key>

        <integer>49663</integer>

        <key>SockPathName</key>

        <string>/private/tmp/com.symantec.liveupdate.daemonport</string>

        </dict>

        </dict>

        <key>EnableTransactions</key>

     

     

       ...and 3 more line(s)

     

     

    Contents of /Library/LaunchDaemons/com.symantec.liveupdate.daemon.plist

       - mod date: Sep 23 13:31:18 2014

       - checksum: 4073930787

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>KeepAlive</key>

        <false/>

        <key>RunAtLoad</key>

        <true/>

        <key>Label</key>

        <string>com.symantec.liveupdate.daemon</string>

        <key>ProgramArguments</key>

        <array>

        <string>/Library/Application Support/Symantec/LiveUpdate/LUTool</string>

        </array>

        <key>StartInterval</key>

        <integer>7200</integer>

        <key>TimeOut</key>

        <integer>15</integer>

       </dict>

       </plist>

     

     

    Contents of /Library/LaunchDaemons/com.symantec.nav.migrateqtf.plist

       - mod date: Sep 29 18:25:13 2014

       - checksum: 1567806071

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

               <key>KeepAlive</key>

               <false/>

               <key>RunAtLoad</key>

               <true/>

               <key>Label</key>

               <string>com.symantec.nav.migrateqtf</string>

               <key>ProgramArguments</key>

               <array>

                       <string>/usr/bin/MigrateQTF</string>

               </array>

               <key>StartInterval</key>

               <integer>300</integer>

               <key>TimeOut</key>

               <integer>15</integer>

       </dict>

       </plist>

     

     

    Contents of /Library/LaunchDaemons/com.symantec.sharedsettings.plist

       - mod date: Sep 19 10:49:47 2014

       - checksum: 2142494329

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>KeepAlive</key>

        <false/>

        <key>Label</key>

        <string>com.symantec.sharedsettings</string>

        <key>MachServices</key>

        <dict>

        <key>com.symantec.sharedsettings</key>

        <true/>

        </dict>

        <key>Program</key>

        <string>/Library/PrivateFrameworks/SymSharedSettings.framework/Tools/SymSharedS ettingsd</string>

       </dict>

       </plist>

     

     

    Contents of /Library/LaunchDaemons/com.symantec.symdaemon.plist

       - mod date: Sep 17 12:12:08 2014

       - checksum: 513030552

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>com.symantec.symdaemon</string>

        <key>OnDemand</key>

        <false/>

        <key>KeepAlive</key>

        <dict>

        <key>SuccessfulExit</key>

        <false/>

        </dict>

        <key>RunAtLoad</key>

        <true/>

        <key>ProgramArguments</key>

        <array>

        <string>/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/MacOS/SymDaemon</string>

        </array>

       </dict>

       </plist>

     

     

    DNS: 104.236.41.61

     

     

    User login items

     

     

       iTunesHelper

       - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

       KiesAgent

       - /Applications/Kies.app/Contents/MacOS/KiesAgent.app

       fuspredownloader

       - /Users/USER/Library/Application Support/.FUS/fuspredownloader.app

     

     

    Safari extensions

     

     

       Norton Internet Security

       - com.symantec.NortonInternetSecurityBF

     

     

    Restricted files: 418

     

     

    Elapsed time (s): 237

  • by Linc Davis,

    Linc Davis Linc Davis Jan 11, 2015 10:02 AM in response to Fadi Hammad
    Level 10 (207,963 points)
    Applications
    Jan 11, 2015 10:02 AM in response to Fadi Hammad

    A

     

    You don't have an adware infection. The router has been hacked to direct DNS queries to a malicious server.

    Follow the manufacturer's instructions to reset the router to the default state. Usually that involves inserting the end of a straightened paper clip or a similar tool into a pinhole somewhere in the back of the device, and pressing a switch inside for about 15 seconds. The pinhole may be marked "RESET."

    Repeat the initial setup process. Make sure the router does not allow remote setup from the Internet (WAN port), if it has that feature—most do. The DNS servers should be set automatically by your ISP. If you still have trouble with those servers selected, contact your ISP.

    Check the router manufacturer's website for a firmware update.

    If you have a wireless network, it must be secured with WPA 2 encryption. The passwords for the network and the router must each be a string of at least 10 random upper- and lower-case letters and digits, and they should be different. Any password that you can remember is weak.

    B

    Remove the worthless Norton/Symantec product by following these instructions. If you have a different version of the product, the procedure may be different.

    Back up all data before making any changes.

    C

    Some of your user files (not system files) have incorrect permissions or are locked. This procedure will unlock those files and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.

    Back up all data before proceeding.

    Step 1

    If you have more than one user, and the one in question is not an administrator, then go to Step 2.

    Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):

    sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-

    You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

    The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.

    Step 2 (optional)

    Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.

    Start up in Recovery mode. When the OS X Utilities screen appears, select

              Utilities Terminal

    from the menu bar. A Terminal window will open. In that window, type this:

    resetp

    Press the tab key. The partial command you typed will automatically be completed to this:

    resetpassword

    Press return. A Reset Password window will open. You’re not going to reset a password.

    Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.

    Select your username from the menu labeled Select the user account if not already selected.

    Under Reset Home Directory Permissions and ACLs, click the Reset button

    Select

               Restart

    from the menu bar.

  • by EminenceGrise1,

    EminenceGrise1 EminenceGrise1 Jan 11, 2015 10:27 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 11, 2015 10:27 AM in response to Linc Davis

    Dear Linc,

     

    AdMedic unfortunately did nothing for me either - I attach the results of running the diagnostic script below. Grateful for your thoughts, any assistance is greatly appreciated.

     

    ------

     

    Dear Linc,

     

    The process worked completed fine, here are the results - most grateful for any guidance!

     

    Start time: 09:09:38 12/27/14

     

     

    Model Identifier: iMac12,2

    System Version: OS X 10.10.1 (14B25)

    Kernel Version: Darwin 14.0.0

    Time since boot: 1 day20:56

     

     

    SATA

     

     

       WDC WD1001FALS-403AA0                 

     

     

    USB

     

     

       USB Receiver (Logitech Inc.)

       Cruzer Edge (SanDisk Corporation)

     

     

    Diagnostic reports

     

     

       2014-12-03 DMSLaunch crash

       2014-12-08 discoveryd crash

       2014-12-19 HTC Sync Manager crash x3

       2014-12-19 adb_aos crash x2

       2014-12-19 iPhoto hang

       2014-12-20 iPhoto hang

       2014-12-26 CalendarAgent crash

       2014-12-26 QuickLookSatellite crash

     

     

    Log

     

     

       Dec 27 03:34:47 AFP_VFS afpfs_DoReconnect:  connect on /Volumes/OpenShare failed 51.

       Dec 27 03:34:48 AFP_VFS afpfs_DoReconnect:  connect on /Volumes/OpenShare failed 51.

       Dec 27 03:34:49 AFP_VFS afpfs_DoReconnect:  connect on /Volumes/OpenShare failed 51.

       Dec 27 03:34:50 AFP_VFS afpfs_DoReconnect:  connect on /Volumes/OpenShare failed 51.

       Dec 27 05:23:44 AFP_VFS afpfs_DoReconnect:  Max reconnect time: 600 secs, Connect timeout: 15 secs for /Volumes/OpenShare

       Dec 27 05:23:44 AFP_VFS afpfs_DoReconnect:  connect on /Volumes/OpenShare failed 51.

       Dec 27 05:23:45 AFP_VFS afpfs_DoReconnect:  connect on /Volumes/OpenShare failed 51.

       Dec 27 05:23:46 AFP_VFS afpfs_DoReconnect:  connect on /Volumes/OpenShare failed 51.

       Dec 27 05:23:47 AFP_VFS afpfs_DoReconnect:  connect on /Volumes/OpenShare failed 51.

       Dec 27 05:23:48 AFP_VFS afpfs_DoReconnect:  connect on /Volumes/OpenShare failed 51.

       Dec 27 05:23:49 AFP_VFS afpfs_GetCatalogNode:  bad  file/dir flag offset 4 replySize 0

       Dec 27 07:12:42 AFP_VFS afpfs_DoReconnect:  Max reconnect time: 600 secs, Connect timeout: 15 secs for /Volumes/OpenShare

       Dec 27 07:12:42 AFP_VFS afpfs_GetCatalogNode:  bad  file/dir flag offset 4 replySize 0

       Dec 27 09:01:41 AFP_VFS afpfs_DoReconnect:  Max reconnect time: 600 secs, Connect timeout: 15 secs for /Volumes/OpenShare

       Dec 27 09:01:41 AFP_VFS afpfs_DoReconnect:  connect on /Volumes/OpenShare failed 51.

       Dec 27 09:01:42 AFP_VFS afpfs_DoReconnect:  connect on /Volumes/OpenShare failed 51.

       Dec 27 09:01:43 AFP_VFS afpfs_DoReconnect:  connect on /Volumes/OpenShare failed 51.

       Dec 27 09:01:44 AFP_VFS afpfs_DoReconnect:  connect on /Volumes/OpenShare failed 51.

       Dec 27 09:01:45 AFP_VFS afpfs_DoReconnect:  connect on /Volumes/OpenShare failed 51.

       Dec 27 09:01:46 AFP_VFS afpfs_DoReconnect:  connect on /Volumes/OpenShare failed 51.

       Dec 27 09:01:47 AFP_VFS afpfs OpenFork:  bad retForkRef offset 2 replySize -2107033628

       Dec 27 09:04:08 AFP_VFS afpfs_DoReconnect:  Max reconnect time: 600 secs, Connect timeout: 15 secs for /Volumes/OpenShare

       Dec 27 09:04:08 AFP_VFS afpfs_GetCatalogNode:  bad  file/dir flag offset 4 replySize 0

       Dec 27 09:04:08 AFP_VFS afpfs_GetCatalogNode:  bad  file/dir flag offset 4 replySize 0

       Dec 27 09:04:08 AFP_VFS afpfs_GetCatalogNode:  bad  file/dir flag offset 4 replySize 0

     

     

    Memory pressure: WARN

     

     

    I/O per process: kernel_task (UID 0) is using 3 MB/s

     

     

    kexts

     

     

       com.oxsemi.driver.OxsemiDeviceType00 (1.28.13)

       com.Logitech.Control Center.HID Driver (3.6.0)

       com.Logitech.Unifying.HID Driver (1.2.0)

       com.avira.kext.FileAccessControl (1.0.0d1)

       com.LaCie.ScsiType00 (1.2.8)

     

     

    Daemons

     

     

       com.avira.helper.watchdox

       com.avira.antivirus.ipm.loader

       com.apple.installer.osmessagetracing

       com.microsoft.office.licensing.helper

       jp.co.canon.MasterInstaller

       com.avira.antivirus.dbcleaner

       com.adobe.fpsaud

       com.lacie.desktopmanager.service

     

     

    Agents

     

     

       com.hp.messagecenter.launcher

       com.avira.antivirus.notifications_agent

       com.nero.HSMMonitor

       com.brother.LOGINserver

       com.avira.antivirus.odscan.default

       com.adobe.ARM.UUID

       com.avira.antivirus.systray

       com.avira.antivirus.general_agent

       com.avira.antivirus.ipm.ui

       com.avira.antivirus.scheduler_agent

       com.Logitech.Control

       com.avira.antivirus.telemetry_agent

       com.lacie.eventsactions.launcher.agent

       com.apple.CSConfigDotMacCert-banos-EMAIL-SharedServices

       com.avira.antivirus.update.default

       com.google.keystone.user.agent

       com.divx.update.agent

       com.apple.AirPortBaseStationAgent

       com.divx.dms.agent

     

     

    Bundles

     

     

       /System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext

       - com.Belcarra.iokit.USBLAN_netpart

       /System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext

       - com.Belcarra.iokit.USBLAN_usbpart

       /System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext

       - com.RemoteControl.USBLAN.usbpart

       /System/Library/Extensions/3.1.1/Belcarra.USBLAN_netpart.kext

       - com.Belcarra.iokit.USBLAN_netpart

       /System/Library/Extensions/3.1.1/Belcarra.USBLAN_usbpart.kext

       - com.Belcarra.iokit.USBLAN_usbpart

       /System/Library/Extensions/3.1.1/RemoteControl.USBLAN_usbpart.kext

       - com.RemoteControl.USBLAN.usbpart

       /System/Library/Extensions/Belcarra.USBLAN_netpart.kext

       - com.Belcarra.iokit.USBLAN_netpart

       /System/Library/Extensions/Belcarra.USBLAN_usbpart.kext

       - com.Belcarra.iokit.USBLAN_usbpart

       /System/Library/Extensions/FileAccessControl.kext

       - com.avira.kext.FileAccessControl

       /System/Library/Extensions/JMicronATA.kext

       - com.jmicron.JMicronATA

       /System/Library/Extensions/jmPeripheralDevice.kext

       - com.jmicron.driver.jmPeripheralDevice

       /System/Library/Extensions/LaCie_RemoteComms.kext

       - com.lacie.driver.LaCie_RemoteComms

       /System/Library/Extensions/LaCieScsiType00.kext

       - com.LaCie.ScsiType00

       /System/Library/Extensions/LogitechHIDDevices.kext

       - N/A

       /System/Library/Extensions/LogitechUnifying.kext

       - N/A

       /System/Library/Extensions/OxsemiDeviceType00.kext

       - com.oxsemi.driver.OxsemiDeviceType00

       /System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext

       - com.RemoteControl.USBLAN.usbpart

       /System/Library/Extensions/UsbEthernetGadget.kext

       - com.tomtom.driver.UsbEthernetGadget

       /Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component

       - net.telestream.wmv.import

       /Library/Internet Plug-Ins/AdobePDFViewer.plugin

       - com.adobe.acrobat.pdfviewer

       /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

       - com.adobe.acrobat.pdfviewerNPAPI

       /Library/Internet Plug-Ins/AmazonMP3DownloaderPlugin101736.plugin

       - N/A

       /Library/Internet Plug-Ins/DivX Web Player.plugin

       - com.divx.DivXWebPlayer

       /Library/Internet Plug-Ins/EPPEX Plugin.plugin

       - N/A

       /Library/Internet Plug-Ins/Flash Player.plugin

       - N/A

       /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin

       - net.telestream.wmv.plugin

       /Library/Internet Plug-Ins/JavaAppletPlugin.plugin

       - com.apple.java.JavaAppletPlugin

       /Library/Internet Plug-Ins/OVSHelper.plugin

       - com.divx.OVSHelper

       /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

       - com.microsoft.sharepoint.browserplugin

       /Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

       - com.microsoft.sharepoint.webkitplugin

       /Library/Internet Plug-Ins/Silverlight.plugin

       - com.microsoft.SilverlightPlugin

       /Library/Internet Plug-Ins/Unity Web Player.plugin

       - com.unity.UnityWebPlayer

       /Library/Keyboard Layouts/Logitech.bundle

       - com.apple.keyboardlayout.roman

       /Library/PreferencePanes/Flash Player.prefPane

       - com.adobe.flashplayerpreferences

       /Library/PreferencePanes/Flip4Mac WMV.prefPane

       - net.telestream.wmv.prefpane

       /Library/PreferencePanes/Logitech Control Center.prefPane

       - N/A

       /Library/PreferencePanes/MacFUSE.prefPane

       - com.google.MacFUSE

       /Library/QuickTime/Flip4Mac WMV Advanced.component

       - net.telestream.wmv.advanced

       /Library/QuickTime/Flip4Mac WMV Export.component

       - net.telestream.wmv.export

       /Library/QuickTime/Flip4Mac WMV Import.component

       - net.telestream.wmv.import

       Library/Address Book Plug-Ins/SkypeABDialer.bundle

       - com.skype.skypeabdialer

       Library/Address Book Plug-Ins/SkypeABSMS.bundle

       - com.skype.skypeabsms

       Library/Caches/com.apple.Safari/Extensions/iSkyDeluxe.safariextension

       - com.wondershare.iskyvc

     

     

    dylibs

     

     

       /usr/lib/libjmUsbScsi.dylib

     

     

    App extensions

     

     

       com.getdropbox.dropbox.garcon

     

     

    Apps

     

     

       /Applications/Dropbox.app

     

     

    Contents of /Library/LaunchAgents/com.avira.antivirus.general.agent.plist (checksum 4161212079)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

           <key>Label</key>

           <string>com.avira.antivirus.general_agent</string>

           <key>ProgramArguments</key>

           <array>

               <string>/Applications/Avira.app/Contents/MacOs/AV_Scheduler</string>

               <string>--taskFromDaemon</string>

               <string>1</string>

           </array>

           <key>WorkingDirectory</key>

           <string>/Applications/Avira.app/Contents/MacOs</string>

           <!-- Start when we got new data -->

           <key>WatchPaths</key>

           <array>

               <string>/var/run/agent_tasks</string>

           </array>

       </dict>

       </plist>

       <!-- AVCS4F3A4200C37OUUIDPUUIDT62F3AB0132FAVCSE -->

     

     

    Contents of /Library/LaunchAgents/com.avira.antivirus.ipm.ui.plist (checksum 366820530)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>com.avira.antivirus.ipm.ui</string>

        <key>ProgramArguments</key>

        <array>

        <string>/Applications/Avira.app/Contents/MacOS/uxipm.app/Contents/MacOS/uxipm_u i</string>

        <string>--auto</string>

        </array>

        <key>WorkingDirectory</key>

        <string>/Applications/Avira.app/Contents/MacOS/uxipm.app/Contents/MacOS</string >

        <!-- We implemented our own (smarter) throttling -->

        <key>ThrottleInterval</key>

        <integer>0</integer>

        <!-- Start when the loader has new data -->

        <key>WatchPaths</key>

        <array>

               <string>/Library/Application\ Support/Avira/IPM/watch</string>

        </array>

        <!-- Start on login -->

        <key>RunAtLoad</key>

        <true />

        <!-- Start periodically -->

     

     

       ...and 5 more line(s)

     

     

    Contents of /Library/LaunchAgents/com.avira.antivirus.notifications.agent.plist (checksum 852383248)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

           <key>Label</key>

           <string>com.avira.antivirus.notifications_agent</string>

           <key>ProgramArguments</key>

           <array>

               <string>/Applications/Avira.app/Contents/MacOs/AV_Scheduler</string>

               <string>--showNotification</string>

               <string>1</string>

           </array>

           <key>WorkingDirectory</key>

           <string>/Applications/Avira.app/Contents/MacOs</string>

           <!-- Start when we got new data -->

           <key>WatchPaths</key>

           <array>

               <string>/var/run/notifications_dir</string>

           </array>

       </dict>

       </plist>

       <!-- AVCS4F3A4200C37OUUIDPUUIDT62F3AB0132FAVCSE -->

     

     

    Contents of /Library/LaunchAgents/com.avira.antivirus.odscan.default.plist (checksum 899039113)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>com.avira.antivirus.odscan.default</string>

        <key>ProgramArguments</key>

        <array>

        <string>/Applications/Avira.app/Contents/MacOS/AV_Scheduler</string>

        <string>-j</string>

        <string>scan</string>

        <string>-d</string>

        <string>/Applications/Avira.app/Contents/Resources/av_scheduler_plugin/scanjobf iles/com.avira.antivirus.odscan.ini</string>

        <string>-l</string>

        <string>1419276166</string>

        </array>

        <key>RunAtLoad</key>

        <false/>

        <key>ServiceDescription</key>

        <string>Default Scanjob</string>

        <key>StartCalendarInterval</key>

        <dict>

        <key>Hour</key>

        <integer>23</integer>

        <key>Minute</key>

     

     

       ...and 6 more line(s)

     

     

    Contents of /Library/LaunchAgents/com.avira.antivirus.scheduler.agent.plist (checksum 3760572799)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

           <key>Label</key>

           <string>com.avira.antivirus.scheduler_agent</string>

           <key>ProgramArguments</key>

           <array>

               <string>/Applications/Avira.app/Contents/MacOs/AV_Scheduler</string>

               <string>--callbackFromGuard</string>

               <string>1</string>

           </array>

           <key>WorkingDirectory</key>

           <string>/Applications/Avira.app/Contents/MacOs</string>

           <!-- Start when we got new data -->

           <key>WatchPaths</key>

           <array>

               <string>/var/run/guard_scan_job.sock</string>

           </array>

       </dict>

       </plist>

       <!-- AVCS4F3A4200C37OUUIDPUUIDT62F3AB0132FAVCSE -->

     

     

    Contents of /Library/LaunchAgents/com.avira.antivirus.systray.plist (checksum 1258003239)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>com.avira.antivirus.systray</string>

        <key>Program</key>

        <string>/Applications/Avira.app/Contents/MacOS/AV_Systray.app/Contents/MacOS/AV _Systray</string>

        <key>RunAtLoad</key>

        <true/>

        <key>KeepAlive</key>

        <true/>

       </dict>

       </plist>

       <!-- AVCS4F3A4200C37OUUIDPUUIDT62F3AB0132FAVCSE -->

     

     

    Contents of /Library/LaunchAgents/com.avira.antivirus.telemetry.agent.plist (checksum 1373344596)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

           <key>Label</key>

           <string>com.avira.antivirus.telemetry_agent</string>

           <key>ProgramArguments</key>

           <array>

               <string>/Applications/Avira.app/Contents/MacOs/AV_Scheduler</string>

               <string>--showTelemetry</string>

               <string>1</string>

           </array>

           <key>WorkingDirectory</key>

           <string>/Applications/Avira.app/Contents/MacOs</string>

           <!-- Start when we got new data -->

           <key>WatchPaths</key>

           <array>

               <string>/var/run/telemetry</string>

           </array>

       </dict>

       </plist>

       <!-- AVCS4F3A4200C37OUUIDPUUIDT62F3AB0132FAVCSE -->

     

     

    Contents of /Library/LaunchAgents/com.avira.antivirus.update.default.plist (checksum 1512891677)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>com.avira.antivirus.update.default</string>

        <key>ProgramArguments</key>

        <array>

        <string>/Applications/Avira.app/Contents/MacOS/AV_Scheduler</string>

        <string>-j</string>

        <string>update</string>

        <string>-l</string>

        <string>1419620848</string>

        </array>

        <key>ServiceDescription</key>

        <string>Default Updatejob</string>

        <key>StartInterval</key>

        <integer>7200</integer>

       </dict>

       </plist>

     

     

    Contents of /Library/LaunchAgents/com.brother.LOGINserver.plist (checksum 1383871077)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>OnDemand</key>

        <false/>

        <key>Label</key>

        <string>com.brother.LOGINserver</string>

        <key>ProgramArguments</key>

        <array>

        <string>/Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/Mac OS/LOGINserver</string>

        </array>

       </dict>

       </plist>

     

     

    Contents of /Library/LaunchAgents/com.divx.dms.agent.plist (checksum 637650676)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>com.divx.dms.agent</string>

        <key>ProgramArguments</key>

        <array>

        <string>/Library/Application Support/DivX/DivXMediaServer.app/Contents/MacOS/DivXMediaServer</string>

        </array>

        <key>RunAtLoad</key>

        <true/>

       </dict>

       </plist>

     

     

    Contents of /Library/LaunchAgents/com.divx.update.agent.plist (checksum 3867571547)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>com.divx.update.agent</string>

        <key>ProgramArguments</key>

        <array>

        <string>/Library/Application Support/DivX/DivXUpdate.app/Contents/MacOS/DivXUpdate</string>

        <string>/silent</string>

        </array>

        <key>RunAtLoad</key>

        <true/>

        <key>StartInterval</key>

        <integer>10800</integer>

       </dict>

       </plist>

     

     

    Contents of /Library/LaunchAgents/com.hp.messagecenter.launcher.plist (checksum 3424434743)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>com.hp.messagecenter.launcher</string>

        <key>Program</key>

        <string>/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks /LaunchServices.framework/Versions/A/Support/lsregister</string>

        <key>ProgramArguments</key>

        <array>

        <string>-lazy</string>

        <string>30</string>

        <string>/Library/Printers/hp/Utilities/HPPU Plugins/Message Center.task/Contents/Resources/HPMessageCenterBridge.app</string>

        </array>

        <key>RunAtLoad</key>

        <true/>

       </dict>

       </plist>

     

     

    Contents of /Library/LaunchAgents/com.lacie.eventsactions.launcher.agent.plist (checksum 2639812449)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>KeepAlive</key>

        <false/>

        <key>Label</key>

        <string>com.lacie.eventsactions.launcher.agent</string>

        <key>Program</key>

        <string>/Library/Application Support/LaCie/DesktopManager/lacie_ea_launcher_agent</string>

        <key>ThrottleInterval</key>

        <integer>0</integer>

        <key>ProgramArguments</key>

        <array>

        <string>/Library/Application Support/LaCie/LaCieDesktopManager/lacie_ea_launcher_agent</string>

        </array>

        <key>WatchPaths</key>

        <array>

        <string>/Library/Application Support/LaCie/DesktopManager/.launch</string>

        </array>

       </dict>

       </plist>

     

     

    Contents of /Library/LaunchDaemons/com.avira.antivirus.dbcleaner.plist (checksum 1867776260)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

               <key>StartInterval</key>

               <integer>7200</integer>

               <key>Label</key>

               <string>com.avira.antivirus.dbcleaner</string>

               <key>UserName</key>

               <string>root</string>

               <key>Umask</key>

               <integer>000</integer>

               <key>Program</key>

               <string>/Applications/Avira.app/Contents/MacOS/dbcleaner</string>

               <key>ServiceDescription</key> 

               <string>Events Database Cleanup</string>

               <key>RunAtLoad</key>

               <true/>

       </dict>

       </plist>

       <!-- AVCS4F3A4200C37OUUIDPUUIDT62F3AB0132FAVCSE -->

     

     

    Contents of /Library/LaunchDaemons/com.avira.antivirus.ipm.loader.plist (checksum 1848658519)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>com.avira.antivirus.ipm.loader</string>

        <key>UserName</key>

        <string>_avipm</string>

        <key>Program</key>

        <string>/Applications/Avira.app/Contents/MacOS/uxipm.app/Contents/MacOS/uxipm_l oader</string>

        <key>WorkingDirectory</key>

        <string>/Applications/Avira.app/Contents/MacOS/uxipm.app/Contents/MacOS</string >

        <key>RunAtLoad</key>

        <true/>

        <key>StartInterval</key>

        <integer>1800</integer>

       </dict>

       </plist>

       <!-- AVCS4F3A4200C37OUUIDPUUIDT62F3AB0132FAVCSE -->

     

     

    Contents of /Library/LaunchDaemons/com.avira.helper.watchdox.plist (checksum 2122409013)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>com.avira.helper.watchdox</string>

        <key>UserName</key>

        <string>root</string>

        <key>WorkingDirectory</key>

        <string>/Applications/Avira.app/Contents/MacOS</string>

        <key>ProgramArguments</key>

        <array>

        <string>/Applications/Avira.app/Contents/MacOS/avwatchdox.bin</string>

        </array>

        <key>RunAtLoad</key>

        <true/>

        <key>KeepAlive</key>

        <true/>

        <key>ExitTimeOut</key>

        <integer>60</integer>

        <key>StandardOutPath</key>

        <string>/var/log/com.avira.helper.watchdox.log</string>

        <key>StandardErrorPath</key>

        <string>/var/log/com.avira.helper.watchdox.log</string>

       </dict>

     

     

       ...and 2 more line(s)

     

     

    Contents of /Library/LaunchDaemons/com.lacie.desktopmanager.service.plist (checksum 270914356)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>com.lacie.desktopmanager.service</string>

        <key>RunAtLoad</key>

        <true/>

        <key>KeepAlive</key>

        <true/>

        <key>ProgramArguments</key>

        <array>

        <string>/Library/Application Support/LaCie/DesktopManager/lacie_dm_service</string>

        </array>

       </dict>

       </plist>

     

     

    Contents of /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist (checksum 1894334785)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>jp.co.canon.MasterInstaller</string>

        <key>ProgramArguments</key>

        <array>

        <string>/Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller</string>

        </array>

        <key>ServiceIPC</key>

        <true/>

        <key>Sockets</key>

        <dict>

        <key>MasterSocket</key>

        <dict>

        <key>SockFamily</key>

        <string>Unix</string>

        <key>SockPathMode</key>

        <integer>438</integer>

        <key>SockPathName</key>

        <string>/var/run/jp.co.canon.MasterInstaller.socket</string>

        <key>SockType</key>

        <string>Stream</string>

        </dict>

     

     

       ...and 3 more line(s)

     

     

    Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist (checksum 408149527)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>com.adobe.ARM.UUID</string>

        <key>ProgramArguments</key>

        <array>

        <string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>

        </array>

        <key>RunAtLoad</key>

        <true/>

        <key>StartInterval</key>

        <integer>12600</integer>

       </dict>

       </plist>

     

     

    Contents of Library/LaunchAgents/com.apple.CSConfigDotMacCert-banos-EMAIL-SharedServices.Ag ent.plist (checksum 2498824374)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>KeepAlive</key>

        <false/>

        <key>Label</key>

        <string>com.apple.CSConfigDotMacCert-banos-EMAIL-SharedServices</string>

        <key>LimitLoadToSessionType</key>

        <string>Aqua</string>

        <key>LowPriorityIO</key>

        <true/>

        <key>Nice</key>

        <integer>10</integer>

        <key>ProgramArguments</key>

        <array>

        <string>/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices .framework/Versions/A/Support/CSConfigDotMacCert</string>

        <string>-l</string>

        <string>/Users/USER/Library/Logs/CSConfigDotMacCert.log</string>

        <string>-u</string>

        <string>banos-EMAIL</string>

        <string>-t</string>

        <string>SharedServices</string>

        <string>-s</string>

        </array>

     

     

       ...and 4 more line(s)

     

     

    Contents of Library/LaunchAgents/com.google.keystone.agent.plist (checksum 3566622071)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>com.google.keystone.user.agent</string>

        <key>LimitLoadToSessionType</key>

        <string>Aqua</string>

        <key>ProgramArguments</key>

        <array>

         <string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoft w areUpdateAgent</string>

         <string>-runMode</string>

         <string>ifneeded</string>

        </array>

        <key>RunAtLoad</key>

        <true/>

        <key>StartInterval</key>

        <integer>3523</integer>

        <key>StandardErrorPath</key>

        <string>/dev/null</string>

        <key>StandardOutPath</key>

        <string>/dev/null</string>

       </dict>

       </plist>

     

     

    Contents of Library/LaunchAgents/com.nero.HSMMonitor.plist (checksum 455399590)

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>com.nero.HSMMonitor</string>

        <key>ProgramArguments</key>

        <array>

        <string>/Applications/HTC Sync Manager.app/Contents/Resources/HSMMonitor.app/Contents/MacOS/HSMMonitor</string >

        <string>-runMode</string>

        <string>autoLaunched</string>

        </array>

        <key>RunAtLoad</key>

        <true/>

       </dict>

       </plist>

     

     

    Global login items

     

     

       /Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app/

     

     

    Firewall: On

     

     

    Listeners

     

     

       cupsd: ipp

       kdc: kerberos

       launchd: afpovertcp

     

     

    User login items

     

     

       MyDriveConnect

       - /Applications/MyDriveConnect.app

       MyTomTomSA

       - missing value

       iTunesHelper

       - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

       LaCie Network Assistant

       - missing value

       LDMStatusItem

       - missing value

       AdobeResourceSynchronizer

       - /Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app

       Dropbox

       - /Applications/Dropbox.app

       Canon IJ Network Scanner Selector EX

       - /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app

     

     

    Safari extensions

     

     

       iMedia Converter Deluxe

     

     

    Restricted files: 3350

     

     

    Lockfiles: 8

     

     

    Elapsed time (s): 477

  • by thomas_r.,

    thomas_r. thomas_r. Jan 11, 2015 10:40 AM in response to EminenceGrise1
    Level 7 (30,919 points)
    Mac OS X
    Jan 11, 2015 10:40 AM in response to EminenceGrise1

    AdMedic unfortunately did nothing for me either - I attach the results of running the diagnostic script below.

     

    You do not appear to have any adware installed, thus nothing for AdwareMedic to find. Most likely, your problem is due to something like a bad DNS setting or hacked network hardware. See:

     

    http://www.adwaremedic.com/kb/unsolved.php

     

    (Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

  • by akkfish,

    akkfish akkfish Jan 11, 2015 10:41 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 11, 2015 10:41 AM in response to Linc Davis

    Thank you Linc, your fix worked perfectly.  You are a genius, and thanks to you I am a little smarter and will not download from suspect sites again.  My husband   (PC user) says I need to install security software.  I told him I just needed to be more careful. Any thoughts? 

  • by LeeLeeM,

    LeeLeeM LeeLeeM Jan 11, 2015 11:04 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 11, 2015 11:04 AM in response to Linc Davis

    Screen Shot 2015-01-11 at 2.02.38 PM.png

    I have been trying for about 4 hours, any other suggestions before I call apple support?

  • by dunnyl94,

    dunnyl94 dunnyl94 Jan 11, 2015 11:04 AM in response to Linc Davis
    Level 1 (0 points)
    Jan 11, 2015 11:04 AM in response to Linc Davis

    Start time: 13:51:30 01/11/15

     

     

    Model Identifier: MacBookPro9,2

    System Version: OS X 10.8.5 (12F45)

    Kernel Version: Darwin 12.5.0

    Time since boot: 27 minutes

     

     

    System load

     

     

       combined level = Bad

       - battery level = Bad

     

     

    Log

     

     

       Jan 10 17:27:28 1420928848: memorystatus_thread: idle exiting pid 809 [SleepServicesD]

       Jan 10 17:27:40 1420928860: memorystatus_thread: idle exiting pid 810 [SleepServicesD]

       Jan 10 17:28:03 1420928883: memorystatus_thread: idle exiting pid 811 [SleepServicesD]

       Jan 10 17:28:16 1420928896: memorystatus_thread: idle exiting pid 812 [SleepServicesD]

       Jan 10 17:28:27 1420928907: memorystatus_thread: idle exiting pid 813 [SleepServicesD]

       Jan 10 17:28:39 1420928919: memorystatus_thread: idle exiting pid 814 [SleepServicesD]

       Jan 10 17:28:52 1420928932: memorystatus_thread: idle exiting pid 815 [SleepServicesD]

       Jan 10 17:29:08 1420928948: memorystatus_thread: idle exiting pid 816 [SleepServicesD]

       Jan 10 17:42:15 1420929735: memorystatus_thread: idle exiting pid 833 [DictationIM]

       Jan 10 17:42:15 1420929735: memorystatus_thread: idle exiting pid 831 [tccd]

       Jan 10 17:42:15 1420929735: memorystatus_thread: idle exiting pid 829 [CalendarAgent]

       Jan 10 17:42:21 1420929741: memorystatus_thread: idle exiting pid 817 [SleepServicesD]

       Jan 10 17:42:34 1420929754: memorystatus_thread: idle exiting pid 836 [SleepServicesD]

       Jan 10 17:42:34 1420929754: memorystatus_thread: idle exiting pid 835 [DictationIM]

       Jan 10 17:42:54 1420929774: memorystatus_thread: idle exiting pid 838 [DictationIM]

       Jan 10 17:42:55 1420929775: memorystatus_thread: idle exiting pid 837 [SleepServicesD]

       Jan 10 17:43:05 1420929785: memorystatus_thread: idle exiting pid 839 [SleepServicesD]

       Jan 10 17:43:10 1420929790: memorystatus_thread: idle exiting pid 840 [DictationIM]

       Jan 10 19:08:29 1420934909: MacAuthEvent en1   Auth result for: 2e:a4:3c:e1:1c:11 AP busy fail

       Jan 10 19:10:42 1420935042: memorystatus_thread: idle exiting pid 888 [xpcd]

       Jan 10 19:10:42 1420935042: memorystatus_thread: idle exiting pid 863 [pbs]

       Jan 10 19:10:43 1420935043: memorystatus_thread: idle exiting pid 851 [tccd]

       Jan 10 20:56:28 com.apple.PackageKit.InstallStatus: Throttling respawn: Will start in 10 seconds

       Jan 10 20:59:07 1420941547: MacAuthEvent en1   Auth result for: 2e:a4:3c:e1:1c:11 AP busy fail

       Jan 10 20:59:33 com.apple.coreservices.appleid.authentication: Exit timeout elapsed (20 seconds). Killing

     

     

    Bad kexts

     

     

       /System/Library/Extensions/BJUSBLoad.kext

       Warnings:

       Personality CFBundleIdentifier differs from containing kext's (not necessarily a mistake, but rarely done):

       IJ108a

       IJ10cd

       IJ1723

       IJ1082

       IJ10c5

       IJ1729

       IJ1754

       IJ1088

       IJ10bb

       IJ174a

       IJ107e

       IJ1070

       IJ10b3

       IJ1717

       IJ1742

       IJ1076

       IJ10b9

       IJ1748

       IJ170d

       IJ10af

       IJ10a1

       IJ173e

       IJ109d

       IJ1705

       IJ1064

       IJ1730

       IJ10d2

       IJ10a7

       IJ1736

       IJ1095

       IJ10d8

       IJ172c

       IJ108b

       IJ1724

       IJ1083

       IJ10c6

       IJ1755

       IJ171a

       IJ10bc

       IJ174b

       IJ1712

       IJ107f

       IJ10b4

       IJ1718

       IJ1743

       IJ1077

       IJ10aa

       IJ1749

       IJ170e

       IJ1700

       IJ106d

       IJ10a2

       IJ173f

       IJ109e

       IJ1706

       IJ1065

       IJ1090

       IJ10d3

       IJ1731

       IJ10a8

       IJ1737

       IJ1096

       IJ172d

       IJ108c

       IJ10cf

       IJ10c1

       IJ1725

       IJ1750

       IJ1084

       IJ10c7

       IJ1756

       IJ171b

       IJ107a

       IJ10bd

       IJ1713

       IJ1072

       IJ10b5

       IJ1719

       IJ1078

       IJ173a

       IJ1701

       IJ106e

       IJ1732

       IJ109f

       IJ1091

       IJ1707

       IJ10a9

       IJ1097

       IJ10ca

       IJ172e

       IJ108d

       IJ10c2

       IJ1726

       IJ1751

       IJ1085

       IJ10c8

       IJ1757

       IJ171c

       IJ107b

       IJ10be

       IJ10b0

       IJ174d

       IJ1714

       IJ1073

       IJ10b6

       IJ170a

       IJ1079

       IJ173b

       IJ109a

       IJ1061

       IJ10a4

       IJ1708

       IJ1733

       IJ1067

       IJ10d5

       IJ1098

       IJ172f

       IJ1721

       IJ108e

       IJ1080

       IJ1055

       IJ10c3

       IJ1727

       IJ1752

       IJ1086

       IJ10c9

       IJ1758

       IJ107c

       IJ10bf

       IJ10b1

       IJ174e

       IJ1740

       IJ1715

       IJ1074

       IJ10b7

       IJ1746

       IJ170b

       IJ106a

       IJ173c

       IJ109b

       IJ10a5

       IJ10d0

       IJ1709

       IJ1734

       IJ1068

       IJ1093

       IJ10d6

       IJ1099

       IJ108f

       IJ1722

       IJ1056

       IJ1081

       IJ10c4

       IJ1728

       IJ1753

       IJ1087

       IJ10ba

       IJ107d

       IJ1710

       IJ174f

       IJ1716

       IJ1741

       IJ1747

       IJ170c

       IJ106b

       IJ10a0

       IJ173d

       IJ109c

       IJ1063

       IJ10a6

       IJ10d1

       IJ1735

       IJ1069

       IJ1094

       IJ10d7

       IJ172b

       Kext has no executable or compatible version, so it should not declare any OSBundleLibraries.

       Dependency Resolution Failures:

       No kexts found for these libraries:

       com.apple.kernel.libkern

     

     

    Daemons

     

     

       com.absolute.rpcnet

       com.adobe.fpsaud

       com.microsoft.office.licensing.helper

       com.v.helper

     

     

    Agents

     

     

       com.apple.AirPortBaseStationAgent

       com.google.keystone.user.agent

       com.v.agent

     

     

    Applications

     

     

       /Applications/App Store.app

       - com.apple.appstore

       /Applications/Automator.app

       - com.apple.Automator

       /Applications/Calculator.app

       - com.apple.calculator

       /Applications/Calendar.app

       - com.apple.iCal

       /Applications/Chess.app

       - com.apple.Chess

       /Applications/Contacts.app

       - com.apple.AddressBook

       /Applications/DVD Player.app

       - com.apple.DVDPlayer

       /Applications/Dashboard.app

       - com.apple.dashboardlauncher

       /Applications/Dictionary.app

       - com.apple.Dictionary

       /Applications/FaceTime.app

       - com.apple.FaceTime

       /Applications/Firefox.app

       - org.mozilla.firefox

       /Applications/Font Book.app

       - com.apple.FontBook

       /Applications/GIMP.app

       - org.gnome.gimp

       /Applications/Game Center.app

       - com.apple.gamecenter

       /Applications/GarageBand.app

       - com.apple.garageband

       /Applications/Google Chrome.app

       - com.google.Chrome

       /Applications/Image Capture.app

       - com.apple.Image_Capture

       /Applications/Launchpad.app

       - com.apple.launchpad.launcher

       /Applications/Mail.app

       - com.apple.mail

       /Applications/Messages.app

       - com.apple.iChat

       /Applications/Microsoft Messenger.app

       - com.microsoft.Messenger

       /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

       - com.microsoft.language_register

       /Applications/Microsoft Office 2011/Microsoft Document Connection.app

       - com.microsoft.DocumentConnection

       /Applications/Microsoft Office 2011/Microsoft Excel.app

       - com.microsoft.Excel

       /Applications/Microsoft Office 2011/Microsoft Outlook.app

       - com.microsoft.Outlook

       /Applications/Microsoft Office 2011/Microsoft PowerPoint.app

       - com.microsoft.Powerpoint

       /Applications/Microsoft Office 2011/Microsoft Word.app

       - com.microsoft.Word

       /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

       - com.apple.ASApplication

       /Applications/Microsoft Office 2011/Office/Alerts Daemon.app

       - com.microsoft.AlertsDaemon

       /Applications/Microsoft Office 2011/Office/Equation Editor.app

       - com.microsoft.EquationEditor

       /Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app

       - com.microsoft.openxml.chart.app

       /Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app

       - com.microsoft.ClipGallery

       /Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app

       - com.microsoft.outlook.database_daemon

       /Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app

       - com.microsoft.outlook.database_utility

       /Applications/Microsoft Office 2011/Office/Microsoft Graph.app

       - com.microsoft.Graph

       /Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app

       - com.microsoft.outlook.office_reminders

       /Applications/Microsoft Office 2011/Office/Microsoft Office Setup Assistant.app

       - com.microsoft.office.setupassistant

       /Applications/Microsoft Office 2011/Office/Microsoft Query

       - null

       /Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app

       - com.microsoft.office.uploadcenter

       /Applications/Microsoft Office 2011/Office/My Day.app

       - com.microsoft.myday

       /Applications/Microsoft Office 2011/Office/Open XML for Excel.app

       - com.microsoft.openxml.excel.app

       /Applications/Microsoft Office 2011/Office/SyncServicesAgent.app

       - com.microsoft.SyncServicesAgent

       /Applications/Mission Control.app

       - com.apple.exposelauncher

       /Applications/Notes.app

       - com.apple.Notes

       /Applications/Paintbrush.app

       - com.soggywaffles.Paintbrush

       /Applications/Photo Booth.app

       - com.apple.PhotoBooth

       /Applications/Preview.app

       - com.apple.Preview

       /Applications/QuickTime Player.app

       - com.apple.QuickTimePlayerX

       /Applications/Reminders.app

       - com.apple.reminders

       /Applications/Remote Desktop Connection.app

       - com.microsoft.rdc

       /Applications/Safari.app

       - com.apple.Safari

       /Applications/Skype.app

       - com.skype.skype

       /Applications/Stickies.app

       - com.apple.Stickies

       /Applications/System Preferences.app

       - com.apple.systempreferences

       /Applications/TextEdit.app

       - com.apple.TextEdit

       /Applications/Time Machine.app

       - com.apple.backup.launcher

       /Applications/Utilities/Activity Monitor.app

       - com.apple.ActivityMonitor

       /Applications/Utilities/Adobe Flash Player Install Manager.app

       - com.adobe.flashplayer.installmanager

       /Applications/Utilities/AirPort Utility.app

       - com.apple.airport.airportutility

       /Applications/Utilities/AppleScript Editor.app

       - com.apple.ScriptEditor2

       /Applications/Utilities/Audio MIDI Setup.app

       - com.apple.audio.AudioMIDISetup

       /Applications/Utilities/Bluetooth File Exchange.app

       - com.apple.BluetoothFileExchange

       /Applications/Utilities/Boot Camp Assistant.app

       - com.apple.bootcampassistant

       /Applications/Utilities/ColorSync Utility.app

       - com.apple.ColorSyncUtility

       /Applications/Utilities/Console.app

       - com.apple.Console

       /Applications/Utilities/DigitalColor Meter.app

       - com.apple.DigitalColorMeter

       /Applications/Utilities/Disk Utility.app

       - com.apple.DiskUtility

       /Applications/Utilities/Grab.app

       - com.apple.Grab

       /Applications/Utilities/Grapher.app

       - com.apple.grapher

       /Applications/Utilities/Java Preferences.app

       - com.apple.java.JavaPreferences

       /Applications/Utilities/Keychain Access.app

       - com.apple.keychainaccess

       /Applications/Utilities/Migration Assistant.app

       - com.apple.MigrateAssistant

       /Applications/Utilities/Network Utility.app

       - com.apple.NetworkUtility

       /Applications/Utilities/RAID Utility.app

       - com.apple.RAIDUtility

       /Applications/Utilities/System Information.app

       - com.apple.SystemProfiler

       /Applications/Utilities/Terminal.app

       - com.apple.Terminal

       /Applications/Utilities/VoiceOver Utility.app

       - com.apple.VoiceOverUtility

       /Applications/Utilities/X11.app

       - com.apple.X11redirect

       /Applications/iFunBox.app

       - com.iFunBoxDevTeam.iFunBox

       /Applications/iMovie.app

       - com.apple.iMovieApp

       /Applications/iPhoto.app

       - com.apple.iPhoto

       /Applications/iTunes.app

       - com.apple.iTunes

       /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

       - com.microsoft.autoupdate2

       /Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app

       - com.microsoft.error_reporting

       /Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app

       - com.microsoft.netlib.shipassertprocess

       /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

       - com.microsoft.silverlight.sllauncher

       /Library/Application Support/pool/Agent/agent.app

       - com.someproduct.agent

       /Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_bepbmhgboaologfdajaanbcjmnhjmhfn/Default bepbmhgboaologfdajaanbcjmnhjmhfn.app

       - com.google.Chrome.app.Default-bepbmhgboaologfdajaanbcjmnhjmhfn-internal

       /Users/USER/Library/Printers/Deskjet 3050 J610 series [F99434].app

       - com.apple.print.PrinterProxy

       /Users/USER/Library/Printers/Mom's Work.app

       - com.apple.print.PrinterProxy

     

     

    Frameworks

     

     

       /Library/Frameworks/Inventoryx86.framework

       - com.absolute.Inventory.Framework

       /Library/Frameworks/wceprv.framework

       - null

       /System/Library/Frameworks/v.framework

       - null

     

     

    PrefPane

     

     

       /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.pref pane

       - null

       /Library/PreferencePanes/Flash Player.prefPane

       - com.adobe.flashplayerpreferences

     

     

    Bundles

     

     

       /Library/Internet Plug-Ins/Flash Player.plugin

       - com.macromedia.Flash

       /Library/Internet Plug-Ins/JavaAppletPlugin.plugin

       - com.oracle.java.JavaAppletPlugin

       /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

       - com.microsoft.sharepoint.browserplugin

       /Library/Internet Plug-Ins/Silverlight.plugin

       - com.microsoft.SilverlightPlugin

       /Library/Internet Plug-Ins/SlingPlayer.plugin

       - com.slingmedia.slingplayer.plugin.nspapi

       /Users/USER/Library/Application Support/Google/Chrome/PepperFlash/14.0.0.145/PepperFlashPlayer.plugin

       - com.macromedia.PepperFlashPlayer.pepper

       /Users/USER/Library/Application Support/MacKeeper Helper/NoticeEngine.plugin

       - com.zeobit.MacKeeper.plugin.NoticeEngine

     

     

    dylibs

     

     

       /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib

       /Applications/Microsoft Office 2011/Office/OPF.framework/Versions/14/Resources/OPF_Common.dylib

       /Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/Fm20.dylib

       /Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/MicrosoftOLE2TypesLib.dylib

       /Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RefEdit.dylib

       /Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RichEdit.dylib

       /System/Library/Frameworks/v.framework/Versions/A/Libraries/libLoader.dylib

       /Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.6.703/_platform_specific/mac_x64/libwidev inecdm.dylib

       /Users/USER/Library/Caches/com.apple.PhotoBooth/com.apple.vision/64.FaceCoreCLK ernel.dylib

       /Users/USER/Library/Caches/com.apple.PhotoBooth/com.apple.vision/com.apple.visi on.64FaceCoreCLKernel.dylib

     

     

    Contents of /Library/LaunchAgents/com.pool.agent.plist

       - mod date: Jan  9 17:28:16 2015

       - checksum: 3028288277

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>com.v.agent</string>

        <key>OnDemand</key>

        <false/>

        <key>ProgramArguments</key>

        <array>

        <string>/Library/Application Support/pool/Agent/agent.app/Contents/MacOS/agent</string>

        </array>

        <key>RunAtLoad</key>

        <true/>

        <key>KeepAlive</key>

        <true/>

        <key>LimitLoadToSessionType</key>

        <string>Aqua</string>

        <key>ThrottleInterval</key>

        <integer>10</integer>

       </dict>

       </plist>

     

     

    Contents of /Library/LaunchDaemons/com.absolute.rpcnet.plist

       - mod date: Sep  1 22:33:44 2012

       - checksum: 2372192602

     

     

       <?xml version='1.0' encoding='UTF-8'?>

       <!DOCTYPE plist PUBLIC '-//Apple Computer//DTD PLIST 1.0//EN' 'http://www.apple.com/DTDs/PropertyList-1.0.dtd'>

       <plist version='1.0'>

       <dict>

               <key>Label</key>

               <string>com.absolute.rpcnet</string>

               <key>ProgramArguments</key>

               <array>

                       <string>/bin/sh</string>

                       <string>-c</string>

                       <string>if [ -f /usr/sbin/rpc.net ]; then /usr/sbin/rpc.net -d; else /Users/Shared/.rpc/rpc.net -d; fi</string>

               </array>

               <key>RunAtLoad</key>

               <true/>

        <key>KeepAlive</key>

        <dict>

        <key>SuccessfulExit</key>

        <false/>

        </dict>

       </dict>

       </plist>

     

     

    Contents of /Library/LaunchDaemons/com.pool.daemon.plist

       - mod date: Jan  9 17:28:16 2015

       - checksum: 2215570820

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Disabled</key>

               <true/>

        <key>Label</key>

        <string>com.v.daemon</string>

        <key>OnDemand</key>

        <true/>

        <key>ProgramArguments</key>

               <array>

                       <string>/Library/Application Support/pool/Agent/agent.app/Contents/MacOS/agent</string>

        <string>-update</string>

               </array>

        <key>KeepAlive</key>

        <true/>

        <key>RunAtLoad</key>

        <true/>

        <key>ThrottleInterval</key>

        <integer>10</integer>

       </dict>

       </plist>

     

     

    Contents of /Library/LaunchDaemons/com.pool.helper.plist

       - mod date: Jan  9 17:28:16 2015

       - checksum: 2994778652

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>com.v.helper</string>

        <key>OnDemand</key>

        <true/>

        <key>ProgramArguments</key>

               <array>

                       <string>/Library/Application Support/pool/Agent/agent.app/Contents/MacOS/agent</string>

        <string>-helper</string>

               </array>

        <key>KeepAlive</key>

        <true/>

        <key>RunAtLoad</key>

        <true/>

        <key>ThrottleInterval</key>

        <integer>10</integer>

       </dict>

       </plist>

     

     

    Contents of /System/Library/LaunchDaemons/com.apple.xprotectupdater.plist

       - mod date: Aug 10 17:46:10 2013

       - checksum: 3307127499

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>com.apple.xprotectupdater</string>

        <key>ProgramArguments</key>

        <array>

        <string>/usr/libexec/XProtectUpdater</string>

        </array>

        <key>RunAtLoad</key>

        <true/>

        <key>StartCalendarInterval</key>

        <dict>

        <key>Hour</key>

        <integer>4</integer>

        <key>Minute</key>

        <integer>38</integer>

        </dict>

       </dict>

       </plist>

     

     

    Contents of /System/Library/LaunchDaemons/org.apache.httpd.plist

       - mod date: Dec 30 19:30:55 2012

       - checksum: 1174781784

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Disabled</key>

        <true/>

        <key>Label</key>

        <string>org.apache.httpd</string>

        <key>EnvironmentVariables</key>

        <dict>

        <key>XPC_SERVICES_UNAVAILABLE</key>

        <string>1</string>

        </dict>

        <key>ProgramArguments</key>

        <array>

        <string>/usr/sbin/httpd-wrapper</string>

        <string>-D</string>

        <string>FOREGROUND</string>

        </array>

        <key>OnDemand</key>

        <false/>

        <key>SHAuthorizationRight</key>

        <string>system.preferences</string>

       </dict>

       </plist>

     

     

    Contents of Library/LaunchAgents/com.google.keystone.agent.plist

       - mod date: Dec  1 09:47:50 2014

       - checksum: 545093628

     

     

       <?xml version="1.0" encoding="UTF-8"?>

       <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

       <plist version="1.0">

       <dict>

        <key>Label</key>

        <string>com.google.keystone.user.agent</string>

        <key>LimitLoadToSessionType</key>

        <string>Aqua</string>

        <key>ProgramArguments</key>

        <array>

         <string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>

         <string>-runMode</string>

         <string>ifneeded</string>

        </array>

        <key>RunAtLoad</key>

        <true/>

        <key>StartInterval</key>

        <integer>3523</integer>

        <key>StandardErrorPath</key>

        <string>/dev/null</string>

        <key>StandardOutPath</key>

        <string>/dev/null</string>

       </dict>

       </plist>

     

     

    Root crontab

     

     

       @reboot if [ ! -f /Library/LaunchDaemons/com.absolute.rpcnet.plist ]; then if [ -f /usr/sbin/rpc.net ]; then /usr/sbin/rpc.net; else /Users/Shared/.rpc/rpc.net; fi; fi

     

     

    Font issues: 20

     

     

    DNS: 72.35.32.186 (static)

     

     

    User login items

     

     

       iTunesHelper

       - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

     

     

    Restricted files: 43

     

     

    Lockfiles: 23

     

     

    Elapsed time (s): 255

  • by Linc Davis,

    Linc Davis Linc Davis Jan 11, 2015 11:05 AM in response to EminenceGrise1
    Level 10 (207,963 points)
    Applications
    Jan 11, 2015 11:05 AM in response to EminenceGrise1

    "Avira," like all commercial "anti-virus" products for OS X, is worse than useless. Some versions are reportedly "ad-supported." Whether yours is or not, you should get rid of it.

    Remove "Avira" by following the instructions on this page.

    Back up all data before making any changes.

    If you still have the problem after removing Avira, disable the iMedia Safari extension in the Extensions tab of the Safari preferences window.

  • by Linc Davis,

    Linc Davis Linc Davis Jan 11, 2015 11:06 AM in response to akkfish
    Level 10 (207,963 points)
    Applications
    Jan 11, 2015 11:06 AM in response to akkfish

    Mac users often ask whether they should install "anti-virus" software. The answer usually given on ASC is "no." The answer is right, but it may give the wrong impression that there is no threat from what are loosely called "viruses." There  is a threat, and you need to educate yourself about it.

    1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to take control of it remotely. That threat is in a different category, and there's no easy way to defend against it.

    The comment is long because the issue is complex. The key points are in sections 5, 6, and 10.

    OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.

    2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."

    The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.

    The following caveats apply to XProtect:

    ☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.

    ☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.

    As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.

    3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)

    Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:

    ☞ It can easily be disabled or overridden by the user.

    ☞ A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.

    ☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.

    Apple has taken far too long to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. Those lapses don't involve App Store products, however.

    For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.

    4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.

    5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, not machine behavior, and no technological fix alone is going to solve it. Trusting software to protect you will only make you more vulnerable.

    The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and Internet criminals. If you're better informed than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.

    Software from an untrustworthy source

    ☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software. A genuine alert that Flash is outdated and blocked is shown on this support page. Follow the instructions on the support page in that case. Otherwise, assume that the alert is fake and someone is trying to scam you into installing malware. If you see such alerts on more than one website, ask for instructions.

    ☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.

    ☞ Rogue websites such as Softonic, Soft32, and CNET Download distribute free applications that have been packaged in a superfluous "installer."

    ☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.

    Software that is plainly illegal or does something illegal

    ☞ High-priced commercial software such as Photoshop is "cracked" or "free."

    ☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission. All "YouTube downloaders" are in this category, though not all are necessarily malicious.

    Conditional or unsolicited offers from strangers

    ☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)

    ☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.

    ☞ You win a prize in a contest you never entered.

    ☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.

    ☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.

    ☞ Anything online that you would expect to pay for is "free."

    Unexpected events

    ☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.

    ☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.

    ☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.

    ☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.

    I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.

    6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.

    Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.

    Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable itnot JavaScript—in your browsers.

    Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a padlock icon in the address bar when visiting a secure site.

    Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.

    7. Never install any commercial "anti-virus" (AV) or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.

    Why shouldn't you use commercial AV products?

    ☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.

    ☞ Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.

    ☞ By modifying the operating system, the software may also create weaknesses that could be exploited by malware attackers.

    ☞ Most importantly, a false sense of security is dangerous.

    8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.

    An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.

    Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:

    London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe

    You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in every email attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.

    The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.

    9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.

    10. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It can be as safe or as dangerous as you choose to make it. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.

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